Find Hotel with a Concierge in Playa del Carmen

"Beautiful property. But there are a lot of gaps in the overall experience. Not enough servers. Ordering a drink at the pool bar was a hassle and felt very 3 star. (Servers and waiters were fine, just not enough of them). The gazebo and waterway is nice….but the last half of it toward the beach was idle. No water. Really ugly. Not what you expect to see at this type of resort. The room was nice. The bathroom feels dirty due to old age. Our concierge was not there a lot of the time. ...

"We found the restaurants were all very noisy. Even on the adult side. Acoustics very poor. Staff and service all excellent, friendly, and professional. "

"The resort - The staff was very nice. There were many pool areas to choose from, (louder with music and activities, and also quieter ones.) Plenty of easy to access bars, and a great buffet! A head's up- the "water park" (which is really just a few slides) and kid area are not included, and are geared to kids under about age 8. I'm glad we didn't pay for it! Due to the moist climate, many rooms smell terribly of mold, and are in need of vents! We traveled with our 7 and 9 year olds. Expedia - ...

"Service "

"Great place for Families. Rooms were very clean and the staff was awesome! We felt very safe at this Resort! "

"Great adult only place near 5th avenue"

"This has been the best All - Inclusive resort that we have stayed at. Will definately be going back. "

"We had a terrific time - the location and amenities were terrific and the staffing was excellent. "