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Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

4.5 star property
Soak up sun-kissed days on pristine beaches with refreshing cocktails nearby.

Choose dates to view prices

your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

3 outdoor pools, cabanas (surcharge), pool umbrellas
Couples treatment rooms, sauna, spa tub, steam room, Turkish bath
Junior Suite Swim-Up Oceanfront - 1 King Bed | View from room
Aerial view
One-Bedroom Suite Oceanfront - 1 King Bed | Balcony view

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Hot Tub
The current price is AED 1,499
AED 1,499 total
includes taxes & fees
3 Feb - 4 Feb

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Presidential Suite, 1 King Bed

Premium bedding, down comforters, pillowtop beds, free minibar

Presidential Suite, 1 King Bed

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Private pool
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Dining table
  • 182 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for One-Bedroom Suite - 1 King Bed

One-Bedroom Suite - 1 King Bed | Premium bedding, down comforters, pillowtop beds, free minibar

One-Bedroom Suite - 1 King Bed

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Dining table
Free minibar items
  • 124 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Swim-Up Oceanfront - 1 King Bed

Junior Suite Swim-Up Oceanfront - 1 King Bed | Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite Swim-Up Oceanfront - 1 King Bed

Highlights

Balcony or patio
Separate sitting area
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Ceiling fan
  • 61 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Garden View - 1 King Bed

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite Garden View - 1 King Bed

Highlights

Balcony or patio
Separate sitting area
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Ceiling fan
  • 61 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Oceanfront Walk-Out - 1 King Bed

Junior Suite Oceanfront Walk-Out - 1 King Bed | Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite Oceanfront Walk-Out - 1 King Bed

Highlights

Balcony or patio
Separate sitting area
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Ceiling fan
  • 61 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for One-Bedroom Suite Oceanfront - 1 King Bed

One-Bedroom Suite Oceanfront - 1 King Bed | Premium bedding, down comforters, pillowtop beds, free minibar

One-Bedroom Suite Oceanfront - 1 King Bed

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Dining table
Free minibar items
  • 124 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Swim-Up - 1 King Bed

Junior Suite Swim-Up - 1 King Bed | Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite Swim-Up - 1 King Bed

Highlights

Balcony or patio
Separate sitting area
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Ceiling fan
  • 61 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View - 1 King Bed

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite Ocean View - 1 King Bed

Highlights

Balcony or patio
Separate sitting area
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Ceiling fan
  • 61 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Pool View - 1 King Bed

55-inch LED TV with satellite channels, TV

Junior Suite Pool View - 1 King Bed

Highlights

Balcony or patio
Separate sitting area
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Ceiling fan
  • 61 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds (Swim-Up)

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 2 Queen Beds (Swim-Up)

Highlights

Balcony or patio
Separate sitting area
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Ceiling fan
  • 61 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen Beds, Garden View

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 2 Queen Beds, Garden View

Highlights

Balcony or patio
Separate sitting area
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Ceiling fan
  • 61 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen Beds

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 2 Queen Beds

Highlights

Balcony or patio
Separate sitting area
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Ceiling fan
  • 61 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite Oceanfront - 1 King Bed

Junior Suite Oceanfront - 1 King Bed | Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite Oceanfront - 1 King Bed

Highlights

Balcony or patio
Separate sitting area
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Ceiling fan
  • 61 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 1 King Bed

Highlights

Balcony or patio
Separate sitting area
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Ceiling fan
  • 61 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds, Ocean View

View from room

Junior Suite, 2 Queen Beds, Ocean View

Highlights

Balcony or patio
Separate sitting area
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Ceiling fan
  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen Beds, Pool View

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 2 Queen Beds, Pool View

Highlights

Balcony or patio
Separate sitting area
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Ceiling fan
  • 61 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior detail

Wyndham Alltra Playa del Carmen Adults Only All Inclusive

Pool
All inclusive
Spa
Free WiFi
8.6 out of 10, Excellent, 2,697 reviews
The price is AED 1,218
AED 1,218 total
includes taxes & fees
2 Feb - 3 Feb
Wyndham Alltra Playa del Carmen Adults Only All Inclusive

About the neighborhood

Map
Av. Constituyentes No. 2, Playa del Carmen, QROO, 77780

What's nearby

  • Quinta Avenida - 2 min walk
  • Quinta Alegría Shopping Mall - 3 min walk
  • Mamitas Beach - 3 min walk
  • Playa del Carmen Main Beach - 5 min walk
  • Playa del Carmen Maritime Terminal - 16 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Bloody Mary Food Drinks & Rock - ‬2 min walk
  • ‪Lobby Bar - ‬1 min walk
  • ‪Señor Frogs - ‬2 min walk
  • ‪Los Aguachiles - ‬2 min walk
  • ‪La Parrilla Playa - ‬3 min walk

About this property

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

Luxury all-inclusive property near Quinta Avenida
Located close to Playa del Carmen Main Beach and Mamitas Beach, Hilton Playa del Carmen, an All-Inclusive Adult Only Resort provides 3 poolside bars, a swim-up bar, and concerts and live shows. With a white sand beach, beachfront dining, and free beach cabanas, this property is the perfect place to soak up some sun. Indulge in a Thai massage, a body scrub, and a manicure/pedicure at Innan, the onsite spa. At the 7 on-site restaurants, enjoy breakfast, lunch, dinner, and Fusion cuisine. Fitness classes and yoga classes are offered at the gym; Hilton Playa del Carmen, an All-Inclusive Adult Only Resort also has a terrace, shopping on site, and a coffee shop/cafe. Free in-room WiFi is available to all guests, along with a garden and a hair salon.
Other perks include:
  • 3 outdoor pools with cabanas, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • An outdoor tennis court, evening entertainment, and a front-desk safe
  • An elevator, a water dispenser, and a banquet hall
  • Guest reviews say great things the beach locale, pool, and helpful staff
Room features
All 524 rooms boast comforts such as private indoor spa tubs and 24-hour room service, in addition to thoughtful touches like premium bedding and laptop-compatible safes.
Other conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with hydromassage showers and designer toiletries
  • 55-inch LED TVs with satellite channels
  • Balconies or patios, wardrobes/closets, and separate sitting areas

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 7 restaurants and 1 coffee shop/cafe
  • 3 poolside bars, 5 bars/lounges and 1 swim-up bar
  • 24-hour room service

Restaurants on site

  • Pelicanos
  • Asiana
  • Rincón Mexicano
  • Kalamata
  • Spice

Things to do

  • 3 outdoor pools
  • Fitness classes
  • Bike parking
  • Bike storage
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness center
  • Full-service spa
  • Lifeguards on site
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Yoga classes

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference space (6781 square feet)
  • Coworking space
  • Meeting room

Outdoors

  • Beach loungers
  • Beachfront location
  • Free beach cabanas
  • Garden
  • Lifeguards on site
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • At least 80% lighting from LEDs
  • Beach towels
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Games
  • Local culture & ecosystem education
  • Locally-owned & organized tours & activities
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter
  • Free rollaway beds
  • Pillow-top mattress
  • Premium bedding
  • Single sofa bed

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Towels

Entertainment

  • 55-inch LED TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony

More

  • Bulk dispenser for toiletries
  • Desk
  • Desk chair
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free local calls
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Private indoor spa tub
  • Recycling
  • Separate sitting area
  • Turndown service
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Playa Carmen
Playa Carmen All Inclusive
Playa Carmen Resort
Royal Playa Carmen
Royal Playa Carmen All Inclusive Spa & Resort
Royal Playa Carmen Spa
Royal Playa Carmen All Inclusive Spa Resort
Hilton Playa Carmen Adults-Only All-Inclusive Playa del Carmen
Hilton Playa Carmen Adults-Only All-Inclusive
Hilton Carmen AdultsOnly Incl
Hilton Playa Carmen All-Inclusive Adult Resort Playa del Carmen
The Royal Playa del Carmen All Inclusive Spa Resort
Hilton Playa Carmen All-Inclusive Adult Resort
Hilton Playa Carmen All-Inclusive Adult Playa del Carmen
Hilton Playa Carmen All-Inclusive Adult
Hilton Playa Del Carmen An Adults Only All Inclusive
The Royal Del Carmen Inclusive

Frequently asked questions

Does Hilton Playa del Carmen, an All-Inclusive Adult Only Resort have a pool?

Yes, this property has 3 outdoor pools.

How much does it cost to stay at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

As of 1 February 2025, prices found for a 1-night stay for 2 adults at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort on 3 February 2025 start from $408.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hilton Playa del Carmen, an All-Inclusive Adult Only Resort pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Self parking and valet parking are free at this property.

What time is check-in at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Check-in start time: 3 PM; Check-in end time: 11:30 PM.

What time is check-out at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Check-out is at noon.

Are there all-inclusive benefits at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Yes, the property is all-inclusive. All food and beverages are included, and activities include tennis, volleyball, and more.

Where is Hilton Playa del Carmen, an All-Inclusive Adult Only Resort located?

Located in Downtown Playa del Carmen, this beachfront property is in the city center, just steps from Quinta Avenida and Playa del Carmen Main Beach. Mamitas Beach and Playa del Carmen Maritime Terminal are also within 1 mi (2 km).

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 834 out of 1301 reviews" "
Rating 8 - Good. 249 out of 1301 reviews" "
Rating 6 - Okay. 111 out of 1301 reviews" "
Rating 4 - Poor. 67 out of 1301 reviews" "
Rating 2 - Terrible. 40 out of 1301 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

8/10 Good

Amy Crystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was the cleanest and prettiest all inclusive resort I've ever stayed at. The service was also the best I've ever had. The upcharges for day beds when they weren't even full by 3pm is kind of silly. They should offer guests them free after a certain time of day, especially in drizzling or rainy days. We got one for 4 of the days and weren't given any "deals". They are pricey. The food is okay and worth the all inclusive price if you break it out per day but as in most cases with all inclusive the food is usually always better at a restaurant outside. In our experience the food was better off site and VERY affordable. Alejandro who worked out cabana for the 4 days that we had it was the ABSOLUTE best employee we encountered during our stay. He gave excellent recommendations, was super nice and professional, and was very on top of the service. All in all a great stay.
Stayed 7 nights in Jan 2025

6/10 Okay

Jasneet

Traveled with partner
Liked: Amenities, property conditions & facilities
The location is great, but there are some drawbacks. The pool is not heated, and the beach isn’t the best. Unfortunately, the customer service at the buffet was subpar, and Hilton didn’t quite meet the usual standard in this regard. A particular disappointment was Andy, who claimed to be the director of the Playa package. He was rude when we declined to sign up for the package, which left a bad impression. On a positive note, Liz provided excellent service, and Bryan gave the best massage I’ve ever had—highly recommend him if you're looking for a great spa experience! Overall, it was a good stay, but the hotel needs to work on improving customer service, especially in the buffet and sales interactions.
Stayed 4 nights in Jan 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Marvelous
Stayed 2 nights in Nov 2024

10/10 Excellent

Sonya M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

4/10 Poor

Kim Ann, Westminster

Stayed 7 nights in Jan 2025

6/10 Okay

Brittney S

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it was nice and quiet.
Stayed 2 nights in Oct 2024

10/10 Excellent

Marlene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing! We will definitely be coming back. The food, service and evening shows were Great- Pool Party was Fun as well! The Staff was super friendly and always available. **People, pls tip** so sad to not see many doing so! Enjoy, this Resort is a Blast!
Stayed 4 nights in Jan 2025

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food, beach, pool and service all excellent! Only complaint is the rooms are vulnerable to noise, so loud neighbours or outside activities will travel through your room
Stayed 4 nights in Jan 2025

10/10 Excellent

SIGALIT

Traveled with group
Liked: Cleanliness, staff & service
For a vegan person the access to fruits and vegetables was limited hours in most places we were only able to get it through room service and that was a bit annoying to have to go and wait in the room to receive it
Stayed 7 nights in Jan 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Maria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has a lot of fun activities. We had a great time
Stayed 4 nights in Jan 2025

6/10 Okay

jim

Traveled with partner
Did not like the loud music at pool which was usually Mexican
Stayed 7 nights in Jan 2025

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Samuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pretty good
Stayed 5 nights in Jan 2025

10/10 Excellent

Seyedarvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2025

10/10 Excellent

Kelli

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service, cleanliness, and overall stay at this property were amazing. My husband and I highly recommend it.
Stayed 3 nights in Jan 2025

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All inclusive property with entertainment all throughout the day. The food at the restaurants were top notch, so much so that I didn’t feel a need to visit the restaurants with an up charge. The spa was professional, not as warm and cozy as I’m used to, but everyone was professional. The beach is very short, there is a row of cabanas and two rows of chairs and thats it. If you’re looking for a nice time in the sun, it’s worth it!
Stayed 5 nights in Jan 2025

10/10 Excellent

rebecca

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property!
Stayed 4 nights in Jan 2025

8/10 Good

David, Menomonee Falls

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here many times; since it was known as The Royal. The staff and the location are beyond compare. The property is always clean and the food is better than most all-inclusive properties. However, they have now blocked off the front entrance to any and all pedestrians. With Fifth Avenue only a 5 minute walk away, this forces all guests to navigate the steep driveway, or the broken sidewalk on first avenue if you want to go shopping on Fifth Avenue (which is one of the main reasons people stay here). Also, since Hilton took over, it’s easy to see that updates are few and far between. A fresh paint job in the main lobby would be a good place to start.
Stayed 9 nights in Jan 2025

6/10 Okay

Feliche

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
First time booking an all inclusive and didn’t realize so many corners would be cut on food and beverage. Most of the food was stale, and the drinks were not good unless you get bottle service; even then the mixers tasted off. We had two rooms that were nicely appointed and spacious, but at any given time one of them smelled damp or like sewage. The pool scene is spring break, lots of drink till you drop at this “destination wedding” venue. This was not a good vacation and we likely won’t be back. Have to say, all of the staff were great; friendly, kind and helpful where they could be.
Stayed 7 nights in Jan 2025

10/10 Excellent

Abdallah Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities
I had an amazing stay at Hilton Playa del Carmen! The staff were outstanding—kind, attentive, and always ensuring I was happy. I felt incredibly secure when I forgot my wallet in the room safe, and they promptly called to let me know it was in Lost and Found. Special thanks to Priscilla for her warm welcome, and Samantha, the day manager, for going above and beyond to make my stay perfect, even arranging a room change to enhance my vacation. Also, a big shoutout to Hilda, Marisa, and Karen at Aromas Café, as well as the hardworking and kind buffet staff. Thank you for an unforgettable experience!
Stayed 4 nights in Jan 2025

10/10 Excellent

Alexa

Stayed 4 nights in Dec 2024

8/10 Good

Don

Stayed 10 nights in Dec 2024

10/10 Excellent

Sonia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo espectacular super recomendado volvería hospedarme
Stayed 3 nights in Nov 2024