Grand Hyatt Playa Del Carmen Resort Reviews, Deals & Photos 2025

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Luxury hotel on the beach, with 4 outdoor pools

Choose dates to view prices

Dates

January 2025

February 2025

4 outdoor pools, open 8:00 AM to 8:00 PM, cabanas (surcharge)

Club Ocean View Room with 2 Queen Beds | Minibar, in-room safe, individually furnished, desk

Overview
Rooms
Location
Policies

Excellent

Popular amenities

All inclusive

Pet friendly

Bar

AED 1,243 total

includes taxes & fees

29 Jan - 30 Jan

Room options

All rooms

1 bed

2 beds

Showing 22 of 22 rooms

Garden View with 1 King bed with small plunge pool

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

38 sq m
Sleeps 4
1 King Bed

Minibar, in-room safe, individually furnished, desk

Hyatt Room with 1 King Bed

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

37 sq m
Sleeps 4
1 King Bed

Hyatt Room with 2 Queen Beds

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

37 sq m
Sleeps 4
2 Queen Beds

Club Room with 1 King Bed

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Club Lounge

Free cribs/infant beds

Flat-screen TV

38 sq m
Sleeps 4
1 King Bed

Swim Up Room with 2 Queen Beds

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

38 sq m
Sleeps 4
2 Queen Beds

Club Partial Ocean View Room With 1 King Bed

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Club Lounge

Free cribs/infant beds

Flat-screen TV

38 sq m
Partial ocean view
Sleeps 4
1 King Bed

Club Partial Ocean View Room with 2 Queen Beds

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Club Lounge

Free cribs/infant beds

Flat-screen TV

38 sq m
Partial ocean view
Sleeps 4
2 Queen Beds

Ocean Front Room with 2 Queen Beds

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

37 sq m
Ocean view
Sleeps 4
2 Queen Beds

ADA Hyatt Room with 2 Queen Beds and Roll-in Shower

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

37 sq m
Sleeps 4
2 Queen Beds

Swim Up Room with 1 King Bed

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

37 sq m
Sleeps 3
1 King Bed

Partial Ocean View Room with 2 Queen Beds

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

38 sq m
Partial ocean view
Sleeps 4
2 Queen Beds

Partial Ocean View Room with 1 King Bed

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

37 sq m
Partial ocean view
Sleeps 4
1 King Bed

Ocean View Room with 1 King Bed

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

37 sq m
Ocean view
Sleeps 4
1 King Bed

Ocean View Room with 2 Queen Beds

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

37 sq m
Ocean view
Sleeps 4
2 Queen Beds

Executive Suite King and Club Access

Highlights

Balcony

Separate sitting area

Soundproofed

Individually furnished

Private plunge pool

Air conditioning

Connecting rooms available

Club Lounge

76 sq m
Ocean view
Sleeps 4
1 King Bed

Club Ocean View room with 1 King Bed

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Club Lounge

Free cribs/infant beds

Flat-screen TV

38 sq m
Ocean view
Sleeps 4
1 King Bed

Room, 1 King Bed, Oceanfront

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

Sleeps 4
1 King Bed

Premier Suite

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

Sleeps 4
1 King Bed

Grand Suite King and Club Access

Highlights

Balcony

Separate sitting area

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Club Lounge

Free cribs/infant beds

57 sq m
Ocean view
Sleeps 4
1 King Bed

Club Ocean View Room with 2 Queen Beds

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Club Lounge

Free cribs/infant beds

Flat-screen TV

38 sq m
Ocean view
Sleeps 4
2 Queen Beds

Plunge Pool Suite King and Club Access

Highlights

Balcony

Separate sitting area

Soundproofed

Individually furnished

Private plunge pool

Air conditioning

Connecting rooms available

Club Lounge

54 sq m
Ocean view
Sleeps 4
1 King Bed

Garden View with 2 Queen bed with small plunge pool

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

37 sq m
Sleeps 4
2 Queen Beds

Similar properties

Pool

All inclusive

Spa

Free WiFi

AED 1,155 total

includes taxes & fees

22 Jan - 23 Jan

About the neighborhood

1a Avenida esquina Calle 26, Colonia Centro, Playa del Carmen, QROO, 77710

What's nearby

Quinta Avenida - 1 min walk
Mamitas Beach - 4 min walk
Playa del Carmen Main Beach - 4 min walk
Playa del Carmen Maritime Terminal - 18 min walk
Xcaret Eco Theme Park - 14 min drive

Getting around

Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

‪La Vagabunda - ‬1 min walk
‪Ambasciata d'Italia Ristorante - ‬2 min walk
‪La Vaca Gaucha - ‬2 min walk
‪Restaurante Ojitos Mios - ‬1 min walk
‪Guandola Playa - ‬1 min walk

About this property

Grand Hyatt Playa Del Carmen Resort

Luxury eco-certified hotel near Quinta Avenida

Located close to Mamitas Beach and Playa del Carmen Maritime Terminal, Grand Hyatt Playa Del Carmen Resort provides a poolside bar, a terrace, and shopping on site. With amenities like a white sand beach and beachfront dining, this hotel is the perfect place to soak up the sun. Treat yourself to a massage, a body scrub, or aromatherapy at Cenote Spa, the onsite spa. The on-site Japanese cuisine sushi bar, Sushi 'n' Raw Bar, features ocean views and dinner. Pilates classes and yoga classes are offered at the 24-hour gym; Grand Hyatt Playa Del Carmen Resort also has a coffee shop/cafe, a garden, and a playground. In addition to a hair salon and an arcade/game room, guests can connect to free in-room WiFi, with speed of 25+ Mbps.

You'll also find perks like:

4 outdoor pools and a children's pool, with cabanas, sun loungers, and pool umbrellas
Full breakfast (surcharge), free bicycle rentals, and valet parking (surcharge)
A roundtrip airport shuttle (surcharge), supervised childcare (surcharge), and a porter/bellhop
Free newspapers, a 24-hour front desk, and an off-leash area
Guest reviews speak highly of the beach locale, pool, and helpful staff

Room features

All 314 individually furnished rooms feature perks such as laptop-compatible safes and air conditioning, in addition to amenities like free WiFi and sound-insulated walls. Guest reviews highly rate the clean rooms at the property.

Extra amenities include:

Rollaway/extra beds (surcharge) and free cribs/infant beds
Bathrooms with rainfall showers and tubs or showers
47-inch flat-screen TVs with cable channels
Wardrobes/closets, balconies, and LED light bulbs

All inclusive details

All-inclusive room rates at Grand Hyatt Playa Del Carmen Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Eco-Certified Property

This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transportation

Valet parking on site (USD 20 per day)
Wheelchair-accessible parking available
Height restrictions apply for onsite parking
Roundtrip airport shuttle (surcharge) from 9:00 AM - 6:00 PM
Airport shuttle on request

Food and drink

Full breakfast available for a fee daily 7:00 AM–11:00 AM: USD 36 per person
1 restaurant and 1 coffee shop/cafe
1 poolside bar and 1 bar
Room service available
Coffee/tea in common area(s)

Restaurants on site

Sushi 'n' Raw Bar
La Cocina

Things to do

24-hour fitness center
4 outdoor pools
Fitness classes
Arcade/game room
Children's pool
Free bicycle rentals
Full-service spa
Lifeguards on site
Pilates classes
Playground
Sauna
Shopping
Steam room
Yoga classes

Family friendly

4 outdoor pools
Arcade/game room
Babysitting (surcharge)
Children's club (surcharge)
Children's pool
Free cribs/infant beds
Laundry facilities
Playground
Rollaway/extra beds (surcharge)
Snack bar/deli
Soundproofed rooms
Supervised childcare (surcharge)

Conveniences

ATM/banking services
Ballroom
Banquet hall
Elevator
Free newspapers in lobby
Front-desk safe

Guest services

24-hour front desk
Change of bedsheets (on request)
Concierge services
Daily housekeeping
Dry cleaning service
Hair salon
Laundry facilities
Luggage storage
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Business services

Meeting rooms - 14

Outdoors

Beachfront location
Garden
Lifeguards on site
Pool cabanas (surcharge)
Pool sun loungers
Pool umbrellas
Terrace

Spa

8 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Facials
Hydrotherapy
Manicures and pedicures
Massages
Massage/treatment rooms
Reflexology
Sauna
Spa open daily
Spa tub
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Elevator
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchairs available on site

At least 80% lighting from LEDs
Biodegradable coffee stirrers
Designated smoking areas
No plastic coffee stirrers
Rooftop garden
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains
Ceiling fan
Free cribs/infant beds
Rollaway/extra beds (surcharge)

Bathroom

Bathrobes
Bathtub or shower
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Towels

Entertainment

47-inch flat-screen TV
Cable channels
iPod dock
MP3 dock

Food and drink

Coffee/tea maker
Minibar

Outdoor space

Balcony

Connecting rooms available
Desk
Energy-saving switches
Free newspapers
Individually furnished
Iron/ironing board
Laptop-compatible safe
LED light bulbs
Phone
Slippers
Soundproofing
Turndown service
Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

For more details, please contact the property using the information on the booking confirmation

Guests must indicate the correct number of guests, including children and infants, at the time of booking. Extra-person fees apply for more than 2 guests per room and are collected at the property.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet, per stay

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

1 total (up to 49 lbs per pet)

Pets cannot be left unattended

Restrictions apply; for more information contact the property at the number on the booking confirmation

Food and water bowls, an off-leash area, and pet-sitting services are available

Children and extra beds

Children are welcome

Rollaway/extra beds are available for USD 30.0 per night

Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Resort fee: USD 31 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

Fee for full breakfast: approximately USD 36 per person
Airport shuttle fee: USD 153 per vehicle (one-way, maximum occupancy 2)
Airport shuttle fee per child: USD 35 (one-way), (up to 11 years old)
Valet parking fee: USD 20 per day
Pet fee: USD 100 per pet, per stay
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve cribs/infant beds

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

This property accepts MXN currency only for all onsite payments, including incidentals.

We should mention

This property caters to LGBTQ+ guests

Pool access available from 8:00 AM to 8:00 PM

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Only registered guests are allowed in the guestrooms

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Parking height restrictions apply

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Grand Hyatt Playa Carmen Resort

Grand Hyatt Playa Carmen

Frequently asked questions

Does Grand Hyatt Playa Del Carmen Resort have a pool?

Yes, this property has 4 outdoor pools and a children's pool. Pool access is from 8:00 AM–8:00 PM.

Is Grand Hyatt Playa Del Carmen Resort pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 49 lbs per pet. There's a fee of USD 100 per pet, per stay. Service animals are exempt from fees.

How much is parking at Grand Hyatt Playa Del Carmen Resort?

Valet parking is available for USD 20 per day.

What time is check-in at Grand Hyatt Playa Del Carmen Resort?

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Grand Hyatt Playa Del Carmen Resort?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Grand Hyatt Playa Del Carmen Resort provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 9:00 AM–6:00 PM on request. A fee of USD 153 per vehicle applies.

Are there all-inclusive benefits at Grand Hyatt Playa Del Carmen Resort?

Some rate plans available at this property are all-inclusive.

Where is Grand Hyatt Playa Del Carmen Resort located?

Located in Downtown Playa del Carmen, this beachfront hotel is in the city center and within a 5-minute walk of Quinta Avenida and Mamitas Beach. Playa del Carmen Maritime Terminal and Xplor Theme Park are also within 6 mi (10 km).

Grand Hyatt Playa Del Carmen Resort Reviews

8.6

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

8/10 Good

Lori

20 January 2025

Liked: Cleanliness, property conditions & facilities

Property was beautiful. Beach and pools beautiful. Restaurant very expensive.

Stayed 2 nights in Jan 2025

8/10 Good

Heather Sarah

Traveled with family and small children, Traveled with family

14 January 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Pros: Beautiful beach, beautiful pool area, close to lots of restaurants and shopping, staff are generally fine. Cons: Rooms are a bit tired, beds are not overly comfortable, food at the hotel is brutal. Quality is not even remotely in a five star category. That was a view shared by anyone we spoke with. Drinks are fine, nothing special.

Stayed 7 nights in Jan 2025

2/10 Terrible

Jeremy

13 January 2025

Disliked: Cleanliness, property conditions & facilities

Charged for every little service

Stayed 3 nights in Jan 2025

8/10 Good

Shaya E

Traveled with partner

13 January 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

beautiful property

Stayed 3 nights in Jan 2025

10/10 Excellent

Philip

Traveled with partner

13 January 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved the Grand Hyatt playa! We will always continue coming back!

Stayed 5 nights in Jan 2025

10/10 Excellent

Michael

12 January 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Jan 2025

8/10 Good

Aprile, seattle

Traveled with partner

11 January 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location and very helpful staff.

Stayed 2 nights in Jan 2025

8/10 Good

Aprile, seattle

Traveled with partner

11 January 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was in a great location, staff were very kind and helpful, would stay again.

Stayed 8 nights in Jan 2025

10/10 Excellent

trinity

Traveled with partner

10 January 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Grand Hyatt was so amazing! The staff was so kind and thoughtful. And the Food was delicious!

Stayed 4 nights in Jan 2025

10/10 Excellent

Valentino Salvador Zuno

8 January 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Nov 2024

8/10 Good

SHIRLEY RACHEL

7 January 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Dec 2024

10/10 Excellent

benhoor

Traveled with family

3 January 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great stay

Stayed 6 nights in Dec 2024

10/10 Excellent

Gerardo

Traveled with family

31 December 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Resort is super close ( 3-5 min walk) to 5th street where all the shopping, Dining and nightlife is. You don’t need a car if you sat in this resort cause you are that close. Then there is a beach right on the resort and it’s beautiful.

Stayed 4 nights in Dec 2024

6/10 Okay

James

Traveled with family

30 December 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The staff tried to charge me $200 for taxi ride on Christmas Day to another hotel which was about 40 minutes away. After I protested and talked to another staff member I got a nice ride for $104… it was so annoying…the best part was bathroom and shower…dining was limited and so we had to go out to eat…

Stayed 3 nights in Dec 2024

10/10 Excellent

Nicholas

28 December 2024

Stayed 3 nights in Dec 2024

10/10 Excellent

Cirina

Traveled with family

27 December 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I loved that it was a beach front hotel. It had everything at a walking distance which was really nice! Very close to La Quinta Avenida. Area felt very safe at night!

Stayed 7 nights in Dec 2024

10/10 Excellent

Jarel

26 December 2024

Stayed 3 nights in Dec 2024

4/10 Poor

Nicholas

Traveled with partner

18 December 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Dated modern property in need of major upgrades and investment. The property is aging and in need of repairs and updating. The bedrooms are large but badly designed. We had a plunge pool which was very cold, half empty and tired. The decking was uneven and loose. The towels are mainly frayed and threadbare. Nowhere to hang anything in the bathroom and the wardrobe was inside the bathroom. The shower merely dribbled. A hard modern look which was very dated. The TVs didn't support Netflix etc and the Chromecast didn't work. The Grill restaurant was Kosher and were unable to eat there due to Shabat. The Cochina was the alternative which was ok but more fast cafeteria than fine dining. The bars were open plan in the impressive foyer, but sit was unfortunately always windy and there was nowhere cosy and quiet to drink. the Club room was convenient and the buffets had much choice but very limited vegetarian/vegan options. Staff were very nice though. the Spa was limited to male and female jacuzzi, steam and sauna so we just didn't use them. What a waste of space having this! The massage was nice and the imposing relaxing pool inside the stone dome was very cool experience.

Stayed 2 nights in Dec 2024

6/10 Okay

YARON

16 December 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Dec 2024

10/10 Excellent

Keith

Traveled with partner

14 December 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice facility with attentive staff. Walkable to many restaurants and 5th avenue. Uncrowded when we were there.

Stayed 10 nights in Dec 2024

10/10 Excellent

Daniel

14 December 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Dec 2024

8/10 Good

gabriela

Traveled with partner

12 December 2024

Liked: Cleanliness, staff & service

Property was nice but did need some maintenance. Food was overpriced. Would have been nice if plunged pool would have been warm and cleaner. Paid extra for the plunged pool in room but was unable to use as it was really cold and appeared dirty.

Stayed 4 nights in Dec 2024

10/10 Excellent

Melissa

12 December 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Dec 2024

10/10 Excellent

muriel

11 December 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I just spent 3 nights at the Grand Hyatt for my bday and I was so pleased with my stay. First of all the hotel is incredibly beautiful. Rooms (rooms, because I requested a new room and I was accommodated immediately) are beautiful, clean, spacious and comfortable. The staff had decorated my room and left a cake for my bday. The pools are incredible. The pool area is HUUUUGE with an amazing view on the ocean. My room was maintained daily, and staff was so helpful and kind with everything. I had seen some bad reviews before I got there and was a bit nervous but it couldn’t have hoped of better for my bday. I am so grateful for my stay. If I may say one negative thing was… the food… the menu from the pool isn’t cheap and isn’t good, I’m a picky eater, but honestly…. There are hundreds of options all around the hotel so who cares. The hotel is located perfectly maybe 50 feet from la quinta and you can walk everywhere. I definitely would go back to this hotel again. Thank you for an amazing birthday.

Stayed 3 nights in Dec 2024

8/10 Good

Shannon

Traveled with family

10 December 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Only negative remarks would be right after we checked in, we were invited to another desk where we were overwhelmed with things to do off property. We thought there enough wonderful amenities at the resort it felt like welcome here, now let’s leave here and visit other hotels for breakfast and other activities

Stayed 9 nights in Nov 2024

Grand Hyatt Playa Del Carmen Resort

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Popular amenities

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View all photos for Garden View with 1 King bed with small plunge pool

Garden View with 1 King bed with small plunge pool

Highlights

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Hyatt Room with 1 King Bed

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View all photos for Hyatt Room with 2 Queen Beds

Hyatt Room with 2 Queen Beds

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View all photos for Club Room with 1 King Bed

Club Room with 1 King Bed

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View all photos for Swim Up Room with 2 Queen Beds

Swim Up Room with 2 Queen Beds

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View all photos for Club Partial Ocean View Room With 1 King Bed

Club Partial Ocean View Room With 1 King Bed

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Club Partial Ocean View Room with 2 Queen Beds

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View all photos for Ocean Front Room with 2 Queen Beds

Ocean Front Room with 2 Queen Beds

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View all photos for ADA Hyatt Room with 2 Queen Beds and Roll-in Shower

ADA Hyatt Room with 2 Queen Beds and Roll-in Shower

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View all photos for Swim Up Room with 1 King Bed

Swim Up Room with 1 King Bed

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View all photos for Partial Ocean View Room with 2 Queen Beds

Partial Ocean View Room with 2 Queen Beds

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View all photos for Partial Ocean View Room with 1 King Bed

Partial Ocean View Room with 1 King Bed

Highlights

View all photos for Ocean View Room with 1 King Bed

Ocean View Room with 1 King Bed

Highlights

View all photos for Ocean View Room with 2 Queen Beds

Ocean View Room with 2 Queen Beds

Highlights

View all photos for Executive Suite King and Club Access

Executive Suite King and Club Access

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View all photos for Club Ocean View room with 1 King Bed

Club Ocean View room with 1 King Bed

Highlights

View all photos for Room, 1 King Bed, Oceanfront

Room, 1 King Bed, Oceanfront

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View all photos for Premier Suite

Premier Suite

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View all photos for Grand Suite King and Club Access

Grand Suite King and Club Access

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View all photos for Club Ocean View Room with 2 Queen Beds

Club Ocean View Room with 2 Queen Beds

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View all photos for Plunge Pool Suite King and Club Access

Plunge Pool Suite King and Club Access

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View all photos for Garden View with 2 Queen bed with small plunge pool

Garden View with 2 Queen bed with small plunge pool

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