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The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

4.5 star property
Escape to an oceanfront retreat where you can rejuvenate in style by day and savor gourmet flavors by night.

Choose dates to view prices

Photo gallery for The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Rooftop terrace
Sauna, hot tub, steam room, body treatments, hydrotherapy, aromatherapy
Front of property - evening/night
Rooftop terrace
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
The current price is AED 546
AED 715 total
includes taxes & fees
4 Mar - 5 Mar

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Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Junior Suite, Partial Ocean View

Deluxe Junior Suite, Partial Ocean View | Beach/ocean view

Deluxe Junior Suite, Partial Ocean View

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Sofa bed
Blackout drapes/curtains
Ceiling fan
  • 44.82 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, 2 Queen Beds

In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Junior Suite, 2 Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Sofa bed
Blackout drapes/curtains
Ceiling fan
  • 44.82 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, Work & Play

In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Junior Suite, Work & Play

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Eco-friendly toiletries
  • 44.82 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite

In-room safe, blackout drapes, iron/ironing board, free WiFi

Luxurious Grand Master Suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Dining table
Flat-screen TV
Separate bedroom
  • 137.37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Junior Suite, City View

Deluxe Junior Suite, City View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Junior Suite, City View

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Sofa bed
Blackout drapes/curtains
Ceiling fan
  • 44.82 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite, Partial Ocean View

Luxurious Grand Master Suite, Partial Ocean View | Beach/ocean view

Luxurious Grand Master Suite, Partial Ocean View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Dining table
Flat-screen TV
Separate bedroom
  • 137.37 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, 1 King Bed

Deluxe Junior Suite, 1 King Bed | In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Junior Suite, 1 King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Sofa bed
Blackout drapes/curtains
Ceiling fan
  • 44.82 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxurious Master Suite

In-room safe, blackout drapes, iron/ironing board, free WiFi

Luxurious Master Suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Dining table
Flat-screen TV
Separate bedroom
  • 100.2 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Map
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720

What's nearby

  • Quinta Avenida - 1 min walk
  • Mamitas Beach - 3 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Central Square - 14 min walk
  • Playa del Carmen Maritime Terminal - 19 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪El Diez Parrilla Argentina - la 5ta Avenida, Playa del Carmen - ‬2 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Sonora Grill - Playa del Carmen - ‬2 min walk
  • ‪Micaela's - ‬2 min walk

About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Luxury hotel near Quinta Avenida
Close to Mamitas Beach and Playa del Carmen Main Beach, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites provides a poolside bar, a rooftop terrace, and dry cleaning/laundry services. Treat yourself to a body scrub, a body wrap, or aromatherapy at Okom, the onsite spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. Yoga classes are offered at the gym; the property also has 2 bars, a business center, and a steam room. In addition to a sauna and a hot tub, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with sun loungers and pool umbrellas
  • Free valet parking
  • Buffet breakfast (surcharge), wedding services, and multilingual staff
  • A billiards/pool table, bicycle parking, and a front-desk safe
  • Guest reviews speak highly of the dining options, pool, and central location
Room features
All 120 rooms include comforts such as furnished balconies and air conditioning, in addition to thoughtful touches like separate sitting areas and bathrobes. Guest reviews speak positively of the clean, spacious rooms at the property.
Extra conveniences in all rooms include:
  • LED light bulbs and eco-friendly cleaning products
  • Rainfall showers, eco-friendly toiletries, and hair dryers
  • 50-inch flat-screen TVs with cable channels
  • Wardrobes/closets, separate sitting areas, and microwaves

All inclusive details

All-inclusive room rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Land activities

Fitness facilities

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: USD 10 per person
  • 3 restaurants
  • 2 bars/lounges and 1 poolside bar

Restaurants on site

  • 28
  • Asiatico
  • Cachito
  • Lobby bar
  • Roof 28

Things to do

  • Bike parking
  • Bike storage
  • Billiards/pool table
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Hot tub
  • Steam room
  • Yoga classes

Conveniences

  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Elevator
  • Elevator door width (inches): 48
  • Front entrance ramp
  • Handrails in stairways
  • Stairway handrail height (inches): 63
  • Pool hoist on site
  • Stair-free path to entrance
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 5 on-site accessible parking spaces
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 35
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • At least 80% lighting from LEDs
  • Beach towels
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soda bottles
  • No plastic water bottles
  • Romance packages available
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels

Entertainment

  • 50-inch flat-screen TV
  • Cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Microwave

Outdoor space

  • Furnished balcony

More

  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Free local calls
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.74 per accommodation, per night
  • Resort fee: USD 12 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 10 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Inclusive Adults
Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
All-inclusive property The Reef 28 All Inclusive - Adults Only
The Reef 28 All Inclusive - Adults Only Playa del Carmen
The Reef 28 All Inclusive Adults Only
Reef 28 All Suites Gourmet All Inclusive Adults
The Reef 28 All Inclusive Adults Only
The Reef 28 Inclusive

Frequently asked questions

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

As of 3 March 2025, prices found for a 1-night stay for 2 adults at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites on 4 March 2025 start from $180.05, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Valet parking is free at this property.

What time is check-in at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Check-out is at noon.

Are there all-inclusive benefits at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Some rate plans available at this hotel are all-inclusive.

Where is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites located?

Located in Downtown Playa del Carmen, this luxury hotel is within a 5-minute walk of Quinta Avenida, Playa del Carmen Main Beach, and Mamitas Beach. Playa del Carmen Maritime Terminal is 1 mi (1.6 km) away.

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The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 611 out of 1029 reviews
Rating 8 - Good. 222 out of 1029 reviews
Rating 6 - Okay. 93 out of 1029 reviews
Rating 4 - Poor. 54 out of 1029 reviews
Rating 2 - Terrible. 49 out of 1029 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel clean and safe food was ok limited restaurants and limited menus but all and all very nice wold go back
Stayed 7 nights in Feb 2025

8/10 Good

Massmiliano

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Feb 2025

10/10 Excellent

Karima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely top notch from Elizabeth who gave us the tour of the hotel, to Yvan the best server, everyone was pleasant and super helpful.
Stayed 3 nights in Feb 2025

8/10 Good

Patricia Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay Could use some activity’s for price you pay but is really nice otherwise Staff is wonderful!!!
Stayed 14 nights in Jan 2025

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was good
Stayed 5 nights in Feb 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool staff are excellent
Stayed 2 nights in Feb 2025

10/10 Excellent

Corie

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are nice and clean, great location.
Stayed 2 nights in Jan 2025

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay but food options were limited. I did get my moneys worth with the all inclusive package.
Stayed 3 nights in Feb 2025

10/10 Excellent

Darwin

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place! Amazing stay and our room was absolutely beautiful
Stayed 1 night in Oct 2024

10/10 Excellent

Bunn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service all around with the best rooftop pool and bar area. Some shops and bar nearby did try to rip us off but the hotel is great itself.
Stayed 6 nights in Jan 2025

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, property conditions & facilities
We will return!!
Stayed 9 nights in Dec 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasn’t right on the beach how I would’ve liked, but, everything else made up for it. The room, service, location and food were all great. The area is safe and very walkable to the beach, bars and shopping! I’d refer friends and hope to go back.
Stayed 3 nights in Feb 2025

10/10 Excellent

Caleb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star all around . Only thing to cirque rooms could be more modern
Stayed 4 nights in Feb 2025

10/10 Excellent

Anne Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We think Reef 28 was incredible and we could not recommend it more! The staff was nothing short of amazing!
Stayed 5 nights in Jan 2025

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an outstanding experience! Staff is very present and caring, the room service is super meticulous the food was great and had many options. Overall awesome vibe, perfect for people that want to have fun and be in the middle of the tourist area. They even offered us a free transport to the airport, free hydrotherapy at their spa and a day pass at their other locations. Highly recommend
Stayed 3 nights in Feb 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paul, Alejandro on the rooftop are great
Stayed 8 nights in Feb 2025

8/10 Good

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was beautiful and convenient to beach and shopping. Staff was great. The only thing I didn’t like was that they offered late checkout via an email they sent me and when I went to the desk they said it was not available, they got my hopes up on a late checkout but not delivering.
Stayed 3 nights in Feb 2025

10/10 Excellent

Erik

Excellenc customers service, everything very clean and a very good location
Stayed 5 nights in Dec 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
This was a great stay. Staff was friendly and the food is great.
Stayed 3 nights in Nov 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely!
Stayed 7 nights in Jan 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, it good place to stay. I wanted more active resort hotel, not aware that it is essentially a hoyel with a couple restaurants. I wouldnt say it is the typical large all inclusive resorts. I did enjoy the food. Choices were limited but delicious. Staff was great. Walking distance to beach. This place has sister resorts in which you need to play extra for access and/or transit to. If you just want to chill and do nothng, this is place for you.
Stayed 6 nights in Feb 2025

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities
The suite was very nice. Staff was very helpful and knowledgeable. The food was good overall stay was excellent.
Stayed 5 nights in Dec 2024

10/10 Excellent

Yoav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 3 nights in Jan 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice and clean. Breakfast was amazing. The staff could have been a bit more proactive with the guests. It was unclear that we needed the hostess to seat us at the rooftop pool and we were ignored the first day. Once we got the concierge involved, we were treated great! The spa was lovely. We joined the vacation club while there and are planning two more trips this year in June and October!
Stayed 4 nights in Feb 2025

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great Just breakfast was ok
Stayed 9 nights in Dec 2024