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The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

4.5 star property
Escape to an oceanfront retreat where you can rejuvenate in style by day and savor gourmet flavors by night.

Choose dates to view prices

your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Rooftop terrace
Reception
Rooftop terrace
Front of property - evening/night
Sauna, spa tub, steam room, body treatments, hydrotherapy, aromatherapy

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • All inclusive
  • Pool
  • Hot Tub
  • Breakfast available
  • Housekeeping
The current price is AED 547
AED 712 total
includes taxes & fees
11 Feb - 12 Feb

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Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Junior Suite, Partial Ocean View

Deluxe Junior Suite, Partial Ocean View | Beach/ocean view

Deluxe Junior Suite, Partial Ocean View

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Sofa bed - double
Blackout drapes/curtains
Separate bedroom
  • 44.82 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, 2 Queen Beds

In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Junior Suite, 2 Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Sofa bed - double
Blackout drapes/curtains
Separate bedroom
  • 44.82 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, Work & Play

In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Junior Suite, Work & Play

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
Bathrobes
  • 44.82 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite

In-room safe, blackout drapes, iron/ironing board, free WiFi

Luxurious Grand Master Suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Private indoor spa tub
Air conditioning
Dining table
Flat-screen TV
Ceiling fan
  • 137.37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Junior Suite, City View

Deluxe Junior Suite, City View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Junior Suite, City View

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Sofa bed - double
Blackout drapes/curtains
Separate bedroom
  • 44.82 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite, Partial Ocean View

Luxurious Grand Master Suite, Partial Ocean View | Beach/ocean view

Luxurious Grand Master Suite, Partial Ocean View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Private indoor spa tub
Air conditioning
Dining table
Flat-screen TV
Ceiling fan
  • 137.37 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, 1 King Bed

Deluxe Junior Suite, 1 King Bed | In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Junior Suite, 1 King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Sofa bed - double
Blackout drapes/curtains
Separate bedroom
  • 44.82 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxurious Master Suite

In-room safe, blackout drapes, iron/ironing board, free WiFi

Luxurious Master Suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Private indoor spa tub
Air conditioning
Dining table
Flat-screen TV
Ceiling fan
  • 100.2 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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Exterior detail

Wyndham Alltra Playa del Carmen Adults Only All Inclusive

Pool
All inclusive
Spa
Free WiFi
8.6 out of 10, Excellent, (2697)
The price is AED 1,218
AED 1,218 total
includes taxes & fees
2 Feb - 3 Feb
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About the neighborhood

Map
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720

What's nearby

  • Quinta Avenida - 1 min walk
  • Mamitas Beach - 3 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Quinta Alegría Shopping Mall - 6 min walk
  • Playa del Carmen Maritime Terminal - 19 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪El Diez Parrilla Argentina - la 5ta Avenida, Playa del Carmen - ‬2 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Sonora Grill - Playa del Carmen - ‬2 min walk
  • ‪Micaela's - ‬2 min walk

About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Luxury hotel near Quinta Avenida
Located close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites provides a poolside bar, a rooftop terrace, and dry cleaning/laundry services. Treat yourself to a body treatment, a massage, or a manicure/pedicure at Okom, the onsite spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. Yoga classes are offered at the gym; the property also has 2 bars, a business center, and a steam room. In addition to a sauna and a spa tub, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with sun loungers and pool umbrellas
  • Free valet parking
  • Buffet breakfast (surcharge), a water dispenser, and bicycle parking
  • An elevator, luggage storage, and a 24-hour front desk
  • Guest reviews speak highly of the dining options, pool, and central location
Room features
All 120 rooms include comforts such as furnished balconies and air conditioning, in addition to thoughtful touches like separate sitting areas and bathrobes. Guest reviews speak positively of the clean, spacious rooms at the property.
Extra conveniences in all rooms include:
  • LED light bulbs and eco-friendly cleaning products
  • Rainfall showers, eco-friendly toiletries, and hair dryers
  • 50-inch flat-screen TVs with cable channels
  • Wardrobes/closets, separate sitting areas, and microwaves

All inclusive details

All-inclusive room rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Land activities

Fitness facilities

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: USD 10 per person
  • 3 restaurants
  • 2 bars/lounges and 1 poolside bar

Restaurants on site

  • 28
  • Asiatico
  • Cachito
  • Lobby bar
  • Roof 28

Things to do

  • Bike parking
  • Bike storage
  • Billiards/pool table
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Spa tub
  • Steam room
  • Yoga classes

Conveniences

  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Elevator
  • Elevator door width (inches): 48
  • Front entrance ramp
  • Handrails in stairways
  • Stairway handrail height (inches): 63
  • Pool hoist on site
  • Stair-free path to entrance
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 5 on-site accessible parking spaces
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 35
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • At least 80% lighting from LEDs
  • Beach towels
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soda bottles
  • No plastic water bottles
  • Romance packages available
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels

Entertainment

  • 50-inch flat-screen TV
  • Cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Microwave

Outdoor space

  • Furnished balcony

More

  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Free local calls
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.74 per accommodation, per night
  • Resort fee: USD 12 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 10 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Inclusive Adults
Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
All-inclusive property The Reef 28 All Inclusive - Adults Only
The Reef 28 All Inclusive - Adults Only Playa del Carmen
The Reef 28 All Inclusive Adults Only
Reef 28 All Suites Gourmet All Inclusive Adults
The Reef 28 All Inclusive Adults Only
The Reef 28 Inclusive

Frequently asked questions

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

As of 1 February 2025, prices found for a 1-night stay for 2 adults at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites on 3 March 2025 start from $209.95, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Valet parking is free at this property.

What time is check-in at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Check-out is at noon.

Are there all-inclusive benefits at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Some rate plans available at this hotel are all-inclusive.

Where is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites located?

Located in Downtown Playa del Carmen, this luxury hotel is within a 5-minute walk of Quinta Avenida, Playa del Carmen Main Beach, and Mamitas Beach. Playa del Carmen Maritime Terminal is 1 mi (1.6 km) away.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 599 out of 1008 reviews" "
Rating 8 - Good. 215 out of 1008 reviews" "
Rating 6 - Okay. 90 out of 1008 reviews" "
Rating 4 - Poor. 55 out of 1008 reviews" "
Rating 2 - Terrible. 49 out of 1008 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Bunn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service all around with the best rooftop pool and bar area. Some shops and bar nearby did try to rip us off but the hotel is great itself.
Stayed 6 nights in Jan 2025

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely!
Stayed 7 nights in Jan 2025

10/10 Excellent

crystal

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely be staying here again when in Playa. Everyone was so hospitable. It rained most of my trip but it didn’t stop us from having a great time. Thank you Eli for scheduling out massages in the spa, Jacqueline was great. Ivan in the Cachito was so amazing we literally ate here everyday and everyone at the front desk was lovely. Martin was our driver for the airport transportation and he was super friendly.
Stayed 3 nights in Jan 2025

10/10 Excellent

Diane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Reef 28 was a perfect stay. In the middle of loads of shops and restaurants and very close to the beach. This hotel has a roof top bar/pool etc with great views. For a fee you can spend the day or days at the sister hotels which are lovely and attached to their own beach areas and have their own swimming pools. We have a couple issues with our room but the staff were very quick in rectifying the issues and even moving us to a same room first thing the very next morning. Staff are lovely and polite at all times. lovely location, hotel and great place. Would definately revisit and recommend 10/10
Stayed 7 nights in Jan 2025

10/10 Excellent

Anne Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We think Reef 28 was incredible and we could not recommend it more! The staff was nothing short of amazing!
Stayed 5 nights in Jan 2025

2/10 Terrible

Darci

Traveled with partner
I contacted the hotel prior to booking as I was worried about how loud the pool area would be from other complaints. I was told they lowered it. They did NOT. It was LOUD, LOUD, LOUD, couldn't even talk and for a hotel with 100 plus rooms they only have about 15 loungers. So even if we wanted to sit on the rooftop deck, we couldn't. Then their was the room. Again I asked when I booked to not be on the bar side due to noise. I have to work sometimes on holidays. We get there and are right above the bar that plays more loud music all night long. Then when I did have to work their WIFI doesn't work, they did accomodate me by allowing me to work in a restaurant area they don't use. It did have good wifi but no AC so I sweated while working We hated this hotel so much that after 3 days of our 2 weeks we moved elsewhere. Also the restaurant is decieving. They say they have more than they do. They have ONE restaurant and the their other location is the morning buffet and then turns into italian and asian, there is literally no atmosphere so we mostly ate at the other one. The only pros were the great staff.
Stayed 14 nights in Jan 2025

10/10 Excellent

Yoav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 3 nights in Jan 2025

10/10 Excellent

HyunHee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

Dax

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn't use the pool . There is a 24 hour dance party going on every day.
Stayed 6 nights in Jan 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

sonya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service excellent! Nourriture et boissons très bons. Bon emplacement près de la plage et de l’animation de la 5e avenue. Belle terrasse avec vue panoramique.
Stayed 7 nights in Jan 2025

10/10 Excellent

Jada Marie Aroha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Dec 2024

10/10 Excellent

Kiara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I absolutely loved the reef 28. The staff were amazing and super nice. The Mexican restaurant, Italian restaurant, Japanese restaurant were all so good and really clean my partner, and I stayed in the rooftop as much as possible and took advantage of the all inclusive and it was worth it. It’s in a perfect spot where it’s not too touristic and still local. The beach is like two blocks away and it’s super clean too. We had the pleasure of being served and taken care of by Angel at the front bar and he was so nice. Alberto in the front desk area was also very helpful. We also paid $15 each to go to the Sister resort and we enjoy that too. The drinks were really well-made and the tequila was super smooth overall 10 out of 10 experience and we will definitely be coming back !
Stayed 4 nights in Jan 2025

4/10 Poor

Jackie, Leominster

Stayed 9 nights in Dec 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great Just breakfast was ok
Stayed 9 nights in Dec 2024

10/10 Excellent

Gilnar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing experience there. The staff is very professional and very helpful. The room is big and nice. Food is soo good. I'm surely coming back
Stayed 1 night in Jan 2025

10/10 Excellent

Jeff, Colleyville

Stayed 3 nights in Dec 2024

10/10 Excellent

Erik

Traveled with group, Traveled with partner, Traveled with family
Excellenc customers service, everything very clean and a very good location
Stayed 5 nights in Dec 2024

8/10 Good

Thrity

Traveled with partner
Liked: Amenities
Beautiful, spacious, clean room. Extremely noisy as a bar was beneath our balcony. Even with earplugs in we could hear the loud music.
Stayed 9 nights in Dec 2024

2/10 Terrible

Carrie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby was nice with big bar... ROOM, BEDDING DAMP, THEN OUR CLOTHES, THEN THE AWFUL SMELL! Unfortunately, we had significant issues with the room we were provided. It was was damp and smelly, the bedding was damp and had an awful smell...mold or mildew present. This created quite an uncomfortable and unhealthy environment, forcing us to keep the sliding door open to air out the space. We could not use the AC as it made the small worse. Despite this, the dampness persisted, affecting our clothing, which remained damp throughout the stay. Neither the phone or TV ever worked; were told no one available to fix. Also, we needed to shorten our stay and contacted Expedia to ask for a change in our reservation before our stay; however, but were told that their attempts to contact the Reef 28 went unanswered. The management refused to reimburse us ANY AMOUNT for the 2 days we paid for that we were unable to use ($875 ) With the long notice we gave, most likely they could have rebooked the room.Although I would feel sorry for anyone who would have booked it. After spending two days at the hotel, and on the way home, I was coughing, sneezing and having respiratory problems. Within 3 days I was put on antibiotics. I have not been this sick for years! Coincidence? Sad experience my Grandson's first visit to Mexico.
Stayed 4 nights in Dec 2024

10/10 Excellent

Greggory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was close to 5th Ave, and the beach. Staff was friendly and very helpful. Hotel was clean and food was great, and it was good time. Only one issue, which was outside noise at night was very loud, but there is nothing the hotel can do about that. I would go back again as it was a very good vacation!
Stayed 7 nights in Dec 2024

10/10 Excellent

James, Orleans

Traveled with partner
Liked: Cleanliness
Very clean
Stayed 2 nights in Jan 2025

10/10 Excellent

Conor

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time at the Reef28 and I will definitely recommend this place to my friends who want an all inclusive. The food was amazing, the staff extremely friendly and the amenities perfect. I would like to give a special shout-out to these people: the cleaning people who left our room immaculate every time, and our servers: Alondra, Paul, Kevin, Juan and Ritchie. Thanks to Felipe also for his warm welcoming gifts.
Stayed 6 nights in Dec 2024

10/10 Excellent

Corie

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are nice and clean, great location.
Stayed 2 nights in Jan 2025

10/10 Excellent

glenn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well maintained and the staff were very helpful with anything that came up and timely in their actions. My only complaint would be that they did not have enough lawn chairs out by the pool
Stayed 7 nights in Dec 2024