4/10 Poor
Gale, Kelowna
23 December 2024
Disliked: Staff & service
The good:
-The nightly shows were amazing!! The performers were absolutely brilliant. I truly enjoyed every show.
-The rooms were cleaned every day. They were modern, and had good AC.
-Lovely cenotes on the property. Well maintained grounds. We enjoyed seeing the monkeys around the resort, especially the babies.
-The beach was very pretty and well kept. However, we prefer a beach with less rocks. Very difficult to enjoy the water here without scraping, cutting yourself.
The not so good:
-It's almost impossible to get reservations at the restaurants. If you wake up at midnight to reserve, you may or may not get lucky. Doesn't help that some restaurants are
closed on certain nights.
-Buffets were mediocre, with long lines. There is very limited food options between service hours. Not ideal for people who arrived from a different time zone.
-Constantly trying to be upsold an exclusive/royal/elite membership. There's not a single hammock/cabana in a family friendly non-exclusive area of the resort. These are things that you usually don't have to pay extra for. There are also multiple restaurants that you will not have access to without purchasing the membership.
-Our mini fridge didn't get stocked for the first 5 days. Compared to the other resorts in the area, service was poor.
-Lastly the raccoons. I know it is a eco resort, and one of the main reason we choose this resort was because of this theme. That being said the racoons are out of control.
Gale
Stayed 7 nights in Dec 2024