Sandos Caracol Eco Resort - All Inclusive

4.0 star property
Family fun on the beach, with 3 outdoor pools, near Gran Coyote Golf

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Photo gallery for Sandos Caracol Eco Resort - All Inclusive

Aerial view
Restaurant
Exterior
Lake
Aerial view

Reviews

6.8 out of 10

Popular amenities

  • Hot Tub
  • Breakfast included
  • Bar
  • All inclusive
  • Pool

Room options

Available filters for rooms
Showing 31 of 31 rooms

Eco Family Suite

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Renovated in 2017
Separate bedroom
Blackout drapes/curtains
Ceiling fan
  • 41 sq m
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

Eco Family Superior

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Renovated in 2017
Ceiling fan
Blackout drapes/curtains
Bathrobes
  • 29.8 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

Superior Select Adults Only

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout drapes/curtains
Bathrobes
Hair dryer
  • 39 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

Penthouse Select Adults Only

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Bathrobes
  • 62 sq m
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

Deluxe Select Adults Only

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout drapes/curtains
Bathrobes
  • 41 sq m
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

Pool View 1 Bedroom Suite

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Bathrobes
  • 62 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

Pool View Penthouse

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
Plasma TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
  • 62 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

Pool View Superior

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout drapes/curtains
Bathrobes
Hair dryer
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

Eco Family Penthouse

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
2 bedrooms
Blackout drapes/curtains
Ceiling fan
Bathrobes
  • 64 sq m
  • Sleeps 5
  • 1 King Bed and 1 Large Twin Bunk Bed

Suite Premium With Garden View

  • Sleeps 4
  • 1 Full Bunk Bed(s) and 1 King Bed(s) OR 1 King Bed(s) and 3 Twin Bed(s)

Suite Superior With View

  • Sleeps 4
  • 1 Full Bunk Bed(s) and 1 King Bed(s) OR 2 Queen Bed(s)

Suite Premium With Garden View

  • Sleeps 5
  • 1 King Bed(s) and 3 Twin Bed(s)

Suite Superior With View

  • Sleeps 3
  • 2 Queen Bed(s) OR 1 Full Bunk Bed(s) and 1 King Bed(s)

Suite Superior With View

  • Sleeps 5
  • 1 Twin Sofa Bed(s) and 2 Queen Bed(s)

Suite Premium With Garden View

  • Sleeps 5
  • 1 King Bed(s) and 3 Twin Bed(s)

Suite Premium With Garden View

  • Sleeps 2
  • 1 Full Bunk Bed(s) and 1 King Bed(s) OR 1 King Bed(s) and 3 Twin Bed(s)

Suite Superior With View

  • Sleeps 2
  • 2 Queen Bed(s) OR 1 Full Bunk Bed(s) and 1 King Bed(s)

Suite Superior With View

  • Sleeps 3
  • 2 Queen Bed(s) OR 1 Full Bunk Bed(s) and 1 King Bed(s)

Suite Premium With Garden View

  • Sleeps 4
  • 1 King Bed(s) and 3 Twin Bed(s) OR 1 Full Bunk Bed(s) and 1 King Bed(s)

Suite Superior With View

  • Sleeps 4
  • 2 Queen Bed(s) OR 1 Full Bunk Bed(s) and 1 King Bed(s)

Suite Superior With View

  • Sleeps 4
  • 2 Queen Bed(s) OR 1 Full Bunk Bed(s) and 1 King Bed(s)

Suite Master With Pool View

  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s) OR 2 Full Bed(s)

Suite Premium

  • Sleeps 3
  • 1 King Bed(s) and 3 Twin Bed(s) OR 1 Full Bunk Bed(s) and 1 King Bed(s)

Room Superior

  • Sleeps 4
  • 1 Full Bunk Bed(s) and 1 King Bed(s) OR 2 Full Bed(s)

Suite Premium With Pool View

  • Sleeps 4

Suite Premium

  • Sleeps 4
  • 1 King Bed(s) and 3 Twin Bed(s) OR 1 Full Bunk Bed(s) and 1 King Bed(s)

Room Superior With Pool View

  • Sleeps 4
  • 2 Full Bed(s)

Suite Premium

  • Sleeps 4
  • 1 King Bed(s) and 3 Twin Bed(s) OR 1 Full Bunk Bed(s) and 1 King Bed(s)

Suite Superior With View

  • Sleeps 3
  • 2 Queen Bed(s) OR 1 Full Bunk Bed(s) and 1 King Bed(s)

Suite Premium With Garden View

  • Sleeps 2
  • 1 Full Bunk Bed(s) and 1 King Bed(s) OR 1 King Bed(s) and 3 Twin Bed(s)

Suite Superior With View

  • Sleeps 5
  • 1 Twin Sofa Bed(s) and 2 Queen Bed(s)

About the neighborhood

Map
Carretera CancĆŗn Chetumal Km. 295, Playa del Carmen, QROO, 77710

What's nearby

  • Playa Xcalacoco - 12 min walk - 1.0 km
  • Gran Coyote Golf - 8 min drive - 4.4 km
  • Punta Esmeralda Beach - 8 min drive - 2.5 km
  • Quinta Avenida - 13 min drive - 9.5 km
  • Playa del Carmen Main Beach - 16 min drive - 5.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • ā€ŖThe Fives Plaza - ā€¬19 min walk
  • ā€ŖLa Laguna - ā€¬3 min walk
  • ā€ŖMarley Coffee - ā€¬19 min walk
  • ā€ŖArezzo - ā€¬14 min walk
  • ā€ŖBreeze Pool Bar - ā€¬14 min walk

About this property

Sandos Caracol Eco Resort - All Inclusive

Upscale all-inclusive property near Gran Coyote Golf
Located close to Quinta AlegrĆ­a Shopping Mall, Sandos Caracol Eco Resort - All Inclusive provides a free breakfast buffet, an adjacent golf course, and free water park access. This property is a great place to bask in the sun with a white sand beach, beach massages, and sun loungers. Indulge in a body wrap, a facial, and a deep-tissue massage at SPA SANDOS, the onsite spa. Be sure to enjoy a meal at any of the 9 on-site restaurants. The health club offers fitness classes and yoga classes; other things to do include beach yoga, ecotours, and scuba diving. In addition to 2 poolside bars and a swim-up bar, guests can connect to free WiFi in public areas.
Other perks include:
  • 3 outdoor pools and a children's pool, with a waterslide, sun loungers, and pool umbrellas
  • Free self parking
  • Free bicycle rentals, 2 outdoor tennis courts, and a roundtrip airport shuttle (surcharge)
  • Coffee/tea in the lobby, a billiards/pool table, and multilingual staff
  • Guest reviews speak well of the family-friendly amenities
Room features
All 956 rooms boast comforts such as laptop-compatible safes and laptop-friendly workspaces, in addition to perks like air conditioning and free stocked minibars. Guest reviews say good things about the clean rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Plasma TVs with satellite channels
  • Balconies, coffee/tea makers, and ceiling fans

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and Ć  la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

Dutch, English, Italian, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 9 bars/lounges
  • 9 restaurants
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • 3 outdoor pools
  • 5 hot tubs
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Parasailing
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Children's club
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
LIST_ALT

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The water slides for adults at the onsite waterpark are temporarily closed.
This property's water park is closed every Tuesday. The water park is open Wednesday - Monday from 10 AM-5 PM for adults and from 9 AM-6 PM for children.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

MONETIZATION_ON

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

We should mention

This property does not have elevators
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub, while guests under 6 years old are only allowed in the swimming pool with adult supervision
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya

Frequently asked questions

Does Sandos Caracol Eco Resort - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

Is Sandos Caracol Eco Resort - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sandos Caracol Eco Resort - All Inclusive?

Self parking is free at this property.

What time is check-in at Sandos Caracol Eco Resort - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Sandos Caracol Eco Resort - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Sandos Caracol Eco Resort - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Sandos Caracol Eco Resort - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, sailing, and more.

Where is Sandos Caracol Eco Resort - All Inclusive located?

Located in Grand Coral, this beachfront property is next to a golf course and within 3 mi (5 km) of Gran Coyote Golf and Quinta Avenida. Quinta AlegrĆ­a Shopping Mall and Central Square are also within 9 mi (15 km).

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Sandos Caracol Eco Resort - All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 393 out of 1570 reviews
Rating 8 - Good. 408 out of 1570 reviews
Rating 6 - Okay. 306 out of 1570 reviews
Rating 4 - Poor. 206 out of 1570 reviews
Rating 2 - Terrible. 257 out of 1570 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Waterpark, cenote were awesome. Entertainment and staff were amazing.
Stayed 7 nights in Mar 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the eco and family-friendly aspects of this resort!
Stayed 8 nights in Feb 2025

10/10 Excellent

Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sandos Caracol was a great experince for our family.
Stayed 4 nights in Mar 2025

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing people and the food was amazing
Stayed 7 nights in Jan 2025

10/10 Excellent

Juan De

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always nice to stay here. Staff is awesome and the food is great. The only negative was there was so much seaweed on the beach it was hard to walk or get into the ocean.
Stayed 4 nights in Mar 2025

10/10 Excellent

Tanya Midori

Liked: Cleanliness, staff & service, property conditions & facilities
My second time here and it was all around great! love the wildlife and the property!!
Stayed 7 nights in Jan 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, great staff. Loved the resort and the activities and shows. Overall a great experience
Stayed 7 nights in Feb 2025

8/10 Good

Laurie

Liked: Cleanliness, amenities, property conditions & facilities
Staff excellent, food average, great entertainment, beach is rocky, select pools n clubs excellent, wildlife, especially the monkeys were fantastic!
Stayed 4 nights in Mar 2025

10/10 Excellent

Bridgett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and resort clean.
Stayed 5 nights in Jan 2025

10/10 Excellent

Shenthuran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was amazing!!! The activities around the resort added bonus! Everything within walking distance. The food stalls and how they show case Mexican culture is beautiful. Our favourite all inclusive stay this far!
Stayed 5 nights in Mar 2025

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool trails and pathway system throughout the resort.
Stayed 7 nights in Feb 2025

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good
Stayed 7 nights in Jan 2025

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Great Family Resort
Stayed 9 nights in Dec 2024

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great! Lots of things to do right at the resort. Lots of wildlife. Great food options. Solid entertainment. 10/10 would recommend.
Stayed 6 nights in Feb 2025

10/10 Excellent

peng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 6 nights in Feb 2025

8/10 Good

Jill Mitchell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids loved the water park. The beach was nice but the ocean was hard to access. The water in front on the resort had lots of large rocks.
Stayed 7 nights in Nov 2024

6/10 Okay

Alyxandra

Disliked: Cleanliness, property conditions & facilities
Not a very clean resort. The pools were nasty. But the jungle and animals were great. We went to see the animals... So we were happy.
Stayed 9 nights in Nov 2024

10/10 Excellent

Dainy Xiomara

Liked: Cleanliness, staff & service, property conditions & facilities
Great for kids
Stayed 5 nights in Jan 2025

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, the cenotes and jungle are one of a kind. The pools are great though a bit busy at times and the beach is lovely (pack water shoes!). Only downfall was booking the a la cartes, but the food was good! Would go again!
Stayed 8 nights in Jan 2025

10/10 Excellent

Fernando Velez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was perfect for kids
Stayed 4 nights in Jan 2025

8/10 Good

Tara Leigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked all the trails to walk. The select pools for adults only were nice and the waitress/waiter gave good service. Teppanyaki a la carte was delicious and amazing. Loved the wildlife on resort especially the monkeys. I didn't find concierge very friendly or helpful. Most of the time they weren't at the desk and when they were there they never seemed happy. I would visit there again.
Stayed 7 nights in Mar 2025

8/10 Good

Tammie Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the property settled right in the jungle with lots of wildlife and nature. Rooms were ok, some of the buildings were a little tired but lovely overall
Stayed 7 nights in Jan 2025

8/10 Good

ADAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt like I was in a jungle. Had an amazing time. Water park was lots of fun. Will definitely go back.
Stayed 7 nights in Feb 2025

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend Sandos Caracol. I went for a destination wedding and fell in love with this resort. It had so many options for different activities to do. My favorite thing about was that it was a great place for families traveling with young children. My children absolutely loved the aqua park and all the animals that they got to see around the premises. As an adult who loves nature I also really loved all the animals and the landscape of the resort. I will definitely be back!!!
Stayed 2 nights in Feb 2025

10/10 Excellent

Yeelay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 4 nights in Feb 2025