Unprofessional customer Experience
• We mistakenly booked 6 nights instead of 7; returned two hours after checkout to find belongings removed.
• Staff tried contacting us at 11:06 AM but stated the would remove items by 11:11 AM, throwing them carelessly into bags. Passports and other valuables were scattered without care.
• Manager was dismissive, interrupted us, and unapologetically said, “This is how we operate.”
• Policy states they can charge for another night, but they claimed they couldn’t, forcing us to rebook a more expensive room online.
• When we expressed our concerns, the manager said, “Go write a review; it doesn’t matter—we have a business to run.”
• Rooms were okay, but the lack of professionalism and empathy overshadowed everything.
If you stay here, don’t expect top-tier customer service or care for guests most of the staff didnt even greet us throughout the week.