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"Loved property"

"Absolutely excellent stay. My expectations were exceeded!!!! Shout out to Joel for having such positive energy every time we needed a golf cart. Abraham, you made my stay memorable as my partner and I enjoyed the adults only pool 😊. Thank you! There was a man in the platinum lounge in the El Cid hotel whose name I did not get, but he was a sweetheart. Highly recommend this place. They helped make my anniversary so special. Also, Aakat was the best restaurant hands down. "

"Very nice resort."

"We stayed at OMR for a week in January and it was absolutely fantastic! The food was delicious and fresh, the beaches were clean, the drinks were professionally crafted, and the entertainment was top-notch (their acrobats were amazing!). Each day and night there was something new to keep us truly entertained. Above all, the staff stood out with their uplifting energy and kindness. Special shoutout goes to Carlos for being so attentive and bringing life to the party, as well as Alex and Viridiana for their amazing energy. Lastly, their singer Paula is extremely talented and if you get a chance to listen to her, it will be one of the highlights of your stay. While this hotel is great, it was by no means perfect and there were some hitches in the road, but the staff worked promptly to make our stay as memorable as possible. "

"I had a swim up pool ocean front view in the excellence club area and loved the view. There were people getting up early in the morning to save spots but I didn’t have to worry because I was right there and had my own outdoor patio bed. The servers are attentive and come around to take drink orders. Housekeeping were attentive and made art out of the towels which was refreshing. I thought the bed was really comfortable and didn’t care too much for the room bar but I requested for other bottles to be swapped out during check in and reception told me it could take up to 2-3 days but never happened. I enjoyed drinks most at the Excellence Lounge because of the top shelf alcohol which you don’t find at many of the bars. I love that there’s a variety of restaurants and food options but I would not recommend the food from Spice if you are looking for authentic Korean or Japanese food. The room has wear and tear so don’t expect perfection. I could tell from the walls that they were painted white often and couch sunken in. The staff were friendly and approachable. I felt the size of the resort was perfect, not to big or small. The amount of activities were good and there was always something to do."

"It was fine. I didn't like it just because people smoked a lot near the pools. in the next rooms. "

"Family of14 celebrating birthday I love that time everything excellent "

"Amazing hotel with my 8 and 12 yr old. Awesome shows every night restaurants with huge variety pool had something for everyone, main pool great entertainment, calm ocean, beach volleyball and bikes to ride through property. Staff great! . "

"Grand Hyatt Playa Del Carmen is an outstanding place for your vacation in Mexico. It is located in a very central and action filled area. There is a large amount of stores and restaurants in the town for dining and shopping. The staff at the hotel are very friendly and the property is overall nice and clean. I would highly recommend for anyone to stay."