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Moon Palace Cancun - All Inclusive

4.5 star property
Luxury property on the beach, with 7 outdoor swimming pools

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Moon Palace Cancun - All Inclusive

Aerial view
Superior Deluxe Ocean View - Kids & Teens Free | Premium bedding, down comforters, memory foam beds, free minibar
Arcade
Ice skating
Reception

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • All inclusive
    All inclusive
  • Spa
    Spa
  • Room service
    Room service
  • Gym
    Gym
The price is AED 1,641
AED 2,003 total
includes taxes & fees
22 Nov - 23 Nov

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Superior Honeymoon Suite - King Size Bed

Superior Honeymoon Suite - King Size Bed | Premium bedding, down comforters, memory foam beds, free minibar

Superior Honeymoon Suite - King Size Bed

Highlights

Balcony
Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
  • 45 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free

Premium bedding, down comforters, memory foam beds, free minibar

Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free

Highlights

Balcony
Separate dining area
Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Dining table
  • 90 sq m
  • Golf view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Deluxe Ocean View - Kids & Teens Free

Superior Deluxe Ocean View - Kids & Teens Free | Premium bedding, down comforters, memory foam beds, free minibar

Superior Deluxe Ocean View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
  • 45 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Governor One Bedroom Suite Ocean View - King Size Bed

Superior Governor One Bedroom Suite Ocean View - King Size Bed | Premium bedding, down comforters, memory foam beds, free minibar

Superior Governor One Bedroom Suite Ocean View - King Size Bed

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 90 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Junior Suite Golf Course - Kids & Teens Free

Superior Junior Suite Golf Course - Kids & Teens Free | Premium bedding, down comforters, memory foam beds, free minibar

Superior Junior Suite Golf Course - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
  • 38 sq m
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Swim Up Suite Garden View - Kids & Teens Free

Swim Up Suite Garden View - Kids & Teens Free | Premium bedding, down comforters, memory foam beds, free minibar

Swim Up Suite Garden View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
  • 45 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Deluxe Garden View - Kids & Teens Free

Superior Deluxe Garden View - Kids & Teens Free | Premium bedding, down comforters, memory foam beds, free minibar

Superior Deluxe Garden View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
  • 45 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Family Suite Garden View - Kids & Teens Free

Superior Family Suite Garden View - Kids & Teens Free | Premium bedding, down comforters, memory foam beds, free minibar

Superior Family Suite Garden View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
  • 90 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Premium bedding, down comforters, memory foam beds, free minibar

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Highlights

Balcony
Separate dining area
Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Dining table
  • 90 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

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Moon Palace The Grand Cancun - All-inclusive
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Pool
Breakfast included
All inclusive
8.4 out of 10, Very Good, (1308)
The price is AED 2,167
AED 2,638 total
includes taxes & fees
15 Dec - 16 Dec
Moon Palace The Grand Cancun - All-inclusive

About the neighborhood

Map
Carretera Cancun-Chetumal Km. 340, Cancun, QROO, 77500

What's nearby

  • Xoximilco - 9 min walk - 0.8 km
  • El Tinto Golf Course - 2 min drive - 2.3 km
  • Moon Palace Golf Club - 4 min drive - 1.5 km
  • Riviera Cancun Golf Resort - 14 min drive - 10.8 km
  • Delfines Beach - 15 min drive - 16.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 8 min drive

Restaurants

  • ‪Lobby Bar - ‬8 min drive
  • ‪Grand Lobby Bar - ‬6 min drive
  • ‪Grand Central Buffet - ‬8 min drive
  • ‪Momo teppanyaki Resturant - ‬8 min drive
  • ‪The Grill - ‬9 min drive

About this property

Moon Palace Cancun - All Inclusive

Luxury all-inclusive property refurbished in 2020 and located near Moon Palace Golf Club
Located close to Riviera Cancun Golf Resort, Moon Palace Cancun - All Inclusive provides a golf course, a marina, and a nightclub. This property is a great place to bask in the sun with a white sand beach, sun loungers, and beach yoga. Treat yourself to a detox wrap, a massage, or a facial at the onsite spa. At the 16 on-site restaurants, enjoy breakfast, dinner, and Asian cuisine. The gym offers yoga classes and fitness classes; other things to do include beach volleyball, basketball, and windsurfing. Free in-room WiFi, with speed of 50+ Mbps, is available to all guests, along with an airport shuttle and 9 swim-up bars.
Other perks include:
  • 7 outdoor pools and a children's pool, with a waterslide, 9 swim-up bars, and sun loungers
  • Free self parking and valet parking
  • 2 outdoor tennis courts, a roundtrip airport shuttle (surcharge), and a free beach club on site
  • Babysitting (surcharge), a foosball table, and a 24-hour front desk
  • Guest reviews say great things the family-friendly amenities, pool, and helpful staff
Room features
All 2036 rooms include comforts such as private indoor spa tubs and 24-hour room service, as well as thoughtful touches like premium bedding and laptop-compatible safes. Guest reviews speak positively of the clean rooms at the property.
Other amenities include:
  • Free extra beds and travel cribs
  • Recycling and LED light bulbs
  • Separate tubs/showers, free toiletries, and hair dryers
  • 55-inch Smart TVs with cable channels
  • Wardrobes/closets, balconies, and daily housekeeping

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Miniature golf
Soccer
Volleyball
Kids club

Lessons/classes/games

Aerobics
Bartending
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 16 restaurants and 2 coffee shops
  • 9 swim-up bars and 11 bars/lounges
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • Momo Teppanyaki
  • Agra
  • Trattoria
  • Los Caporales
  • Riviera Maya

Things to do

  • 7 outdoor pools
  • 2 outdoor tennis courts
  • Fitness classes
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Bike parking
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness center
  • Foosball table
  • Free beach club
  • Full-service spa
  • Golf course
  • Golf driving range
  • Karaoke
  • Kayaking
  • Lifeguards on site
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Private picnics
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Tennis
  • Windsurfing
  • Yoga classes

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free rollaway/extra beds
  • Free supervised childcare
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Travel crib
  • Waterslide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Lockers available
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Golf cart
  • Golf clubhouse
  • Golf lessons
  • Golf pro shop
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Water sports equipment
  • Wedding services

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Lifeguards on site
  • Marina onsite
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 36 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Beach towels
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Games
  • Humane treatment of captive wild animals
  • Living plant wall
  • Local artist showcase
  • Local culture & ecosystem education
  • Locally-owned & organized tours & activities
  • Renovated entire property - January 2020
  • Romance packages available
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free rollaway beds
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 55-inch Smart TV
  • Cable/satellite channels
  • Pay movies

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free minibar
  • Local meal delivery service

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly cleaning products used
  • Energy-saving switches
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Private indoor spa tub
  • Recycling
  • Restaurant dining guide
  • Slippers
  • Soundproofing
  • Turndown service
  • Water-efficient showers only
  • Water-efficient toilets only
  • Window screens

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
This property comprises 2 sections, Moon Palace Nizuc and Moon Palace Sunrise. Guestrooms are assigned in either section prior to check-in and guests will be notified of their room location upon arrival at the resort. Guests have access to facilities and services at both sections of the resort.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Moon Palace Golf Resort All Inclusive
Moon Palace Golf Resort All Inclusive Cancun
Moon Palace Resort All Inclusive
Moon Palace Golf Cancun
Moon Palace Cancún All Inclusive All-inclusive property Cancun
Moon Palace Cancún All Inclusive Cancun

Frequently asked questions

Does Moon Palace Cancun - All Inclusive have a pool?

Yes, this property has 7 outdoor pools and a children's pool.

Is Moon Palace Cancun - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Moon Palace Cancun - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Moon Palace Cancun - All Inclusive?

Check-in begins at 3 PM. Late check-in is available during limited hours.

What time is check-out at Moon Palace Cancun - All Inclusive?

Check-out is at noon.

Does Moon Palace Cancun - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 26 per person applies.

Are there all-inclusive benefits at Moon Palace Cancun - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include kayaking, mini golf, soccer, and more.

Where is Moon Palace Cancun - All Inclusive located?

This Cancun property is on the beach, 1.9 mi (3 km) from Moon Palace Golf Club, and within 12 mi (20 km) of Riviera Cancun Golf Resort and Delfines Beach. El Rey Ruins and Iberostar Cancun Golf Course are also within 12 mi (20 km).

Moon Palace Cancun - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1276 out of 2429 reviews" "
Rating 8 - Good. 469 out of 2429 reviews" "
Rating 6 - Okay. 298 out of 2429 reviews" "
Rating 4 - Poor. 183 out of 2429 reviews" "
Rating 2 - Terrible. 203 out of 2429 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Avidor Avraham

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place for the kids and for a adult
Stayed 5 nights in Nov 2024

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome and relaxing getaway
Stayed 7 nights in Nov 2024

10/10 Excellent

Venkata

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 4 nights in Nov 2024

10/10 Excellent

Todd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Moon Palace was an amazing experience. The place was clean and everyone was friendly, food was amazing!!
Stayed 4 nights in Nov 2024

10/10 Excellent

Jeff

Liked: Staff & service
Stayed 7 nights in Nov 2024

8/10 Good

Sonia

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I loved the property! The only issues I have it that some staff was very unfriendly and not helpful.
Stayed 3 nights in Nov 2024

10/10 Excellent

Jorge Trejo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 3 nights in Nov 2024

8/10 Good

Theresa

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Service was fantastic. A lot of kids but that is to be expected.
Stayed 7 nights in Nov 2024

10/10 Excellent

Gayatri Avinash

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2024

8/10 Good

Narasimhan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great stay with amazing views and great options like pool, water park, beach access, kids play room with movie theater, bowling etc. It was super fun. I would definitely like to go back someday. The dining options were wonderful with so many cuisines and almost all of them being super tasty! Just disliked two things: 1. Adding Jacuzzis in the rooms' living room didn't make any sense to me. Makes it difficult especially for families with kids. 2. The checkout experience was just poor. Felt like we were rushed out of the place unnecessarily. Never felt like that before in any other hotel.
Stayed 2 nights in Nov 2024

6/10 Okay

Sharon

Traveled with family
The location was great. Long beach for walking, beach safe for kids. Lots of pools to use and options to lay out to sun tan. Easy to get your towel in the morning and save your spot. Lots of options to eat at pool restaurants or order by the pool. Wait times for food and drink at the pool were not long at all. The staff was so so kind and always hustling. Unfortunately we had an issue with our bags at arrival. A long line to check in, and a long line to get a shuttle. Our bags were unfortunately lost between the arrival check in and our room. To make up for it they let us have late check out (3pm) instead of 12- but even offering that - they locked us out of our room at 12 on check out day and I spent my last hour walking all the way back to the lobby to sort it out and was in a panick when they were the ones who offered to do us a favour . They must not have put that on our file :( be aware as well - at check in they try to upsell and check out is more up sell. Which would be fine but the timing is just inconvenient. You want to jsut get to your room at arrival and you want to make your flight on the departure, not have someone with a clip board asking for more with offers.
Stayed 6 nights in Nov 2024

2/10 Terrible

Manish

Disliked: Cleanliness, staff & service, property conditions & facilities
This place is a big scam. Stay away. They will talk nicely with you but they are very aggressive sales people and nothing else. Even to this message there will be a very standard response expected. STAY AWAY!

10/10 Excellent

Jessica Nayeli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Rukiyyah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay, especially if you have kids!
Stayed 3 nights in Nov 2024

10/10 Excellent

Victoria

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2024

8/10 Good

Aizhan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

6/10 Okay

Lesley, Compton

Traveled with family
Liked: Cleanliness, staff & service
Place is clean and food is ok. Staff is amazing.
Stayed 6 nights in Oct 2024

6/10 Okay

Celene A

Traveled with family and small children
The rooms were a bit outdated especially the restrooms/ showers. All the restaurant servers were super helpful and friendly but the staff in the main lobby always seem moody and not helpful at all. The staff that is in charge of assisting with booking massages is very pushy and rude especially the ones that keep insisting to sell time shares even though they say is not a time share. I will not be going back to this resort due to the receptionists attitudes, the beach is pretty dirty/muddy and the resort didn't really have any music playing in the pools. The pools in the other resorts always have music playing and have a good atmosphere but the pools here were not great and the pool bars closed at 6pm daily.
Stayed 6 nights in Oct 2024

2/10 Terrible

Nino

Liked: Cleanliness
Disliked: Staff & service
All they do is push they’re little time share stuff
Stayed 3 nights in Nov 2024

10/10 Excellent

Maurizio

Liked: Cleanliness, staff & service, property conditions & facilities
staff were excellent, facilities set up in a very accessible way, property well kept
Stayed 7 nights in Nov 2024

8/10 Good

Deebak

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PROS: * Courteous staffs * Great Food options * Great events/shows for Kids and Adults * Neat and Tidy places everywhere * Got One-day pass for Grand resort despite not booking that resort CONS: * Other than all-inclusive option, products/services are unfairly expensive * Continuous wedding events/loud post-wedding parties ruining the calm evening experience we expect * Long wait time for buggy cars * Relentless sales pitches for memberships gives overwhelming commericial feel Note: Not happy with expedia's abstract listing of moon palace resorts without clear explanations around different resort options 1) Nizuc resort Vs. Sunrise vs. Grand resort 2) Beach front vs Beach view 3) Lift option available vs non-available
Stayed 4 nights in Nov 2024

6/10 Okay

Olivia, Houston

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We were con in staying at the VIP section of the hotel. We were promised both room would be next to each other. The rooms were a few door down. We were also promised ocean view but it was a semi view.
Stayed 4 nights in Nov 2024

2/10 Terrible

Rachel

Stayed 6 nights in Oct 2024

6/10 Okay

Megan, Shelby Township

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
We stayed at the Moon Palace Sunrise. The room location was great and in easy walking distance to both lobbies. The room was very dated and not exactly clean. The jacuzzi tub had black stuff come out as soon as the jets were turned on. The rooms are very dated and need updating. We had multiple issues with the room and had to request service multiple times to repair issues. The food choices are limited during the day especially if you are trying to find sometime poolside. Many of the restaurant poolside will not allow you to eat in a bath suit or coverup. The buffets were packed and the food subpar. The restaurants were much better and I appreciated them requiring reservations. Transportation around the resort was hit or miss depending on the day. Some days you could easily find shuttles and other days you were stuck waiting for 15 or more minutes. The entertainment in the evenings was fairly good but they lacked adult activities during the day. We did utilize the spa and that was great! Overall it was an ok stay but I don’t know if I would rush back anytime soon.
Stayed 5 nights in Nov 2024

4/10 Poor

Sushmitha

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodation we occupied was infested with bed bugs, and the customer service was quite insistent, resulting in a half-day delay to change our room, compounded by lengthy waits during the check-in and check-out processes. The beach was not well-maintained, and the wait for transportation was excessively long. The quality of the food was subpar, and we had to request water for the table, which should have been provided automatically. We had specifically booked a double bed and paid an additional fee for it. However, upon arrival, we were assigned a king bed and informed that the allocation was contingent upon availability. This raises the question of why we were charged extra for a double bed if it was not guaranteed.
Stayed 4 nights in Oct 2024