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Moon Palace Cancun - All Inclusive

4.5 star property
Luxury property on the beach, with 7 outdoor pools

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

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Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Premium bedding, down comforters, memory foam beds, free minibar
Sundeck
11 bars/lounges, 9 swim-up bars

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • All inclusive
  • Room service
The price is AED 1,887
AED 2,300 total
includes taxes & fees
8 Jan - 9 January 2025

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Room options

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Showing 9 of 9 rooms

View all photos for Superior Honeymoon Suite - King Size Bed

Superior Honeymoon Suite - King Size Bed | Premium bedding, down comforters, memory foam beds, free minibar

Superior Honeymoon Suite - King Size Bed

Highlights

Balcony
Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
  • 45 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free

Premium bedding, down comforters, memory foam beds, free minibar

Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free

Highlights

Balcony
Separate dining area
Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Dining table
  • 90 sq m
  • Golf view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Deluxe Ocean View - Kids & Teens Free

Superior Deluxe Ocean View - Kids & Teens Free | Premium bedding, down comforters, memory foam beds, free minibar

Superior Deluxe Ocean View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
  • 45 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Governor One Bedroom Suite Ocean View - King Size Bed

Superior Governor One Bedroom Suite Ocean View - King Size Bed | Premium bedding, down comforters, memory foam beds, free minibar

Superior Governor One Bedroom Suite Ocean View - King Size Bed

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 90 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Junior Suite Golf Course - Kids & Teens Free

Superior Junior Suite Golf Course - Kids & Teens Free | Premium bedding, down comforters, memory foam beds, free minibar

Superior Junior Suite Golf Course - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
  • 38 sq m
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Swim Up Suite Garden View - Kids & Teens Free

Swim Up Suite Garden View - Kids & Teens Free | Premium bedding, down comforters, memory foam beds, free minibar

Swim Up Suite Garden View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
  • 45 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Deluxe Garden View - Kids & Teens Free

Superior Deluxe Garden View - Kids & Teens Free | Premium bedding, down comforters, memory foam beds, free minibar

Superior Deluxe Garden View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
  • 45 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Family Suite Garden View - Kids & Teens Free

Superior Family Suite Garden View - Kids & Teens Free | Premium bedding, down comforters, memory foam beds, free minibar

Superior Family Suite Garden View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
  • 90 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Premium bedding, down comforters, memory foam beds, free minibar

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Highlights

Balcony
Separate dining area
Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Dining table
  • 90 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Similar properties

Outdoor pool

Moon Palace The Grand Cancun - All-inclusive

On private beach
Pool
Breakfast included
All inclusive
8.4 out of 10, Very Good, (1347)
The price is AED 2,830
AED 3,441 total
includes taxes & fees
21 Jan - 22 January 2025
Moon Palace The Grand Cancun - All-inclusive

About the neighborhood

Map
Carretera Cancun-Chetumal Km. 340, Cancun, QROO, 77500

What's nearby

  • Xoximilco - 9 min walk - 0.8 km
  • El Tinto Golf Course - 2 min drive - 2.3 km
  • Moon Palace Golf Club - 4 min drive - 1.5 km
  • Riviera Cancun Golf Resort - 14 min drive - 10.8 km
  • Delfines Beach - 15 min drive - 16.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 8 min drive

Restaurants

  • ‪Lobby Bar - ‬8 min drive
  • ‪Grand Lobby Bar - ‬6 min drive
  • ‪Grand Central Buffet - ‬8 min drive
  • ‪Momo teppanyaki Resturant - ‬8 min drive
  • ‪The Grill - ‬9 min drive

About this property

Moon Palace Cancun - All Inclusive

Luxury all-inclusive property refurbished in 2020 and located near Moon Palace Golf Club
Located close to Riviera Cancun Golf Resort, Moon Palace Cancun - All Inclusive provides a golf course, a marina, and a nightclub. This property is a great place to bask in the sun with a white sand beach, sun loungers, and kayaking. Treat yourself to hydrotherapy, a detox wrap, or a massage at the onsite spa. At the 16 on-site restaurants, enjoy breakfast, dinner, and Asian cuisine. The gym offers fitness classes and yoga classes; other things to do include beach yoga, beach volleyball, and windsurfing. Free in-room WiFi, with speed of 50+ Mbps, is available to all guests, along with an airport shuttle and 9 swim-up bars.
Other perks include:
  • 7 outdoor pools and a children's pool, with a waterslide, 9 swim-up bars, and sun loungers
  • Free self parking and valet parking
  • 2 outdoor tennis courts, a roundtrip airport shuttle (surcharge), and a free beach club on site
  • Babysitting (surcharge), a TV in the lobby, and golf cart on site
  • Guest reviews say great things the family-friendly amenities, pool, and helpful staff
Room features
All 2036 rooms include comforts such as private indoor spa tubs and 24-hour room service, as well as thoughtful touches like premium bedding and laptop-compatible safes. Guest reviews speak positively of the clean rooms at the property.
Other amenities include:
  • Free extra beds and travel cribs
  • Recycling and LED light bulbs
  • Separate tubs/showers, free toiletries, and hair dryers
  • 55-inch Smart TVs with cable channels
  • Wardrobes/closets, balconies, and daily housekeeping

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Miniature golf
Soccer
Volleyball
Kids club

Lessons/classes/games

Aerobics
Bartending
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 16 restaurants and 2 coffee shops
  • 9 swim-up bars and 11 bars/lounges
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • Momo Teppanyaki
  • Agra
  • Trattoria
  • Los Caporales
  • Riviera Maya

Things to do

  • 7 outdoor pools
  • 2 outdoor tennis courts
  • Fitness classes
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Bike parking
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness center
  • Foosball table
  • Free beach club
  • Full-service spa
  • Golf course
  • Golf driving range
  • Karaoke
  • Kayaking
  • Lifeguards on site
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Private picnics
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Tennis
  • Windsurfing
  • Yoga classes

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free rollaway/extra beds
  • Free supervised childcare
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Travel crib
  • Waterslide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Lockers available
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Golf cart
  • Golf clubhouse
  • Golf lessons
  • Golf pro shop
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Water sports equipment
  • Wedding services

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Lifeguards on site
  • Marina onsite
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 36 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Beach towels
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Games
  • Humane treatment of captive wild animals
  • Living plant wall
  • Local artist showcase
  • Local culture & ecosystem education
  • Locally-owned & organized tours & activities
  • Renovated entire property - January 2020
  • Romance packages available
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free rollaway beds
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 55-inch Smart TV
  • Cable/satellite channels
  • Pay movies

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free minibar
  • Local meal delivery service

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly cleaning products used
  • Energy-saving switches
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Private indoor spa tub
  • Recycling
  • Restaurant dining guide
  • Slippers
  • Soundproofing
  • Turndown service
  • Water-efficient showers only
  • Water-efficient toilets only
  • Window screens

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
This property comprises 2 sections, Moon Palace Nizuc and Moon Palace Sunrise. Guestrooms are assigned in either section prior to check-in and guests will be notified of their room location upon arrival at the resort. Guests have access to facilities and services at both sections of the resort.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Moon Palace Golf Resort All Inclusive
Moon Palace Golf Resort All Inclusive Cancun
Moon Palace Resort All Inclusive
Moon Palace Golf Cancun
Moon Palace Cancún All Inclusive All-inclusive property Cancun
Moon Palace Cancún All Inclusive Cancun

Frequently asked questions

Does Moon Palace Cancun - All Inclusive have a pool?

Yes, this property has 7 outdoor pools and a children's pool.

How much does it cost to stay at Moon Palace Cancun - All Inclusive?

As of 22 December 2024, prices found for a 1-night stay for 2 adults at Moon Palace Cancun - All Inclusive on 8 January 2025 start from $626.34, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Moon Palace Cancun - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Moon Palace Cancun - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Moon Palace Cancun - All Inclusive?

Check-in begins at 3 PM. Late check-in is available during limited hours.

What time is check-out at Moon Palace Cancun - All Inclusive?

Check-out is at noon.

Does Moon Palace Cancun - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 26 per person applies.

Are there all-inclusive benefits at Moon Palace Cancun - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include kayaking, mini golf, soccer, and more.

Where is Moon Palace Cancun - All Inclusive located?

This Cancun property is on the beach, 1.9 mi (3 km) from Moon Palace Golf Club, and within 12 mi (20 km) of Riviera Cancun Golf Resort and Delfines Beach. El Rey Ruins and Iberostar Cancun Golf Course are also within 12 mi (20 km).

Moon Palace Cancun - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1298 out of 2451 reviews" "
Rating 8 - Good. 469 out of 2451 reviews" "
Rating 6 - Okay. 301 out of 2451 reviews" "
Rating 4 - Poor. 183 out of 2451 reviews" "
Rating 2 - Terrible. 200 out of 2451 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Alejandra

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities
Been to Cancun so many times and this was one of the worst places I have stayed at. Rooms are beyond outdated and super dirty. Room service food was disgusting. We had some stuff come not cooked throughly. Will never come back
Stayed 1 night in Dec 2024

8/10 Good

Bryan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Ernesto the Dancing Chef at Moon Palace was simply awesome. His Supervisory chain should be looking to promote him. The Hotel room we stayed at: The AC control was not working so it was a constant 64 Degrees in the room, which was not comfortable at all. Actually believe that is the reason I was really sick after our vacation. Transportation folks and Busboys were awesome.
Stayed 5 nights in Oct 2024

10/10 Excellent

Lignesh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Awesome experience
Stayed 5 nights in Dec 2024

6/10 Okay

Manjit Kaur

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was awfully cheap quality
Stayed 4 nights in Dec 2024

8/10 Good

lin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Lorena

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved having the Flow Rider available. Entertainment was good! Very happy with the food quality and variety. Room service was fast and easy to use on the app. Arrived on a Sunday, the resort was so busy and we couldn’t find anywhere to sit at the pool after checking in and waiting for our room to be ready. Must have been a high turn over day so we won’t be checking in on a Sunday again. No reservation required dinner sounded good at first, but quickly learned if you don’t make a reservation, then likely won’t be able to eat there, so basically you need a reservation. The buffet was great though!
Stayed 3 nights in Dec 2024

8/10 Good

Gaurav

Traveled with family and small children
Liked: Amenities
Great resort for family with plenty of options
Stayed 5 nights in Dec 2024

10/10 Excellent

nadav

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely come back, great place.
Stayed 4 nights in Dec 2024

10/10 Excellent

Sahil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beach, staff, food and safety
Stayed 4 nights in Dec 2024

6/10 Okay

Lakhbir

Stayed 4 nights in Nov 2024

10/10 Excellent

Jitendra

Stayed 2 nights in Nov 2024

10/10 Excellent

Sergio

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Swapnil Yashwantrao

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Nov 2024

6/10 Okay

Endri

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Nov 2024

8/10 Good

KAY

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is super clean . There is a line for everything. It took me and my family 5 hours to check in
Stayed 2 nights in Dec 2024

10/10 Excellent

Saul

Liked: Cleanliness, staff & service, property conditions & facilities
A lot of restaurants
Stayed 6 nights in Nov 2024

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely experience overall! All the drinks are getting watered down. The food is excellent and the staff is super friendly. They will try to pressure you to get a timeshare presentation and they will do it when you check in and when you check out. Just try to get straight to your room if possible that you’ll be OK. If you stay at sunrise, then you can visit the other facility and vice versa. Sunrise is much more lively than Nizuc but if you want a quieter stay then this site is recommended.
Stayed 4 nights in Dec 2024

10/10 Excellent

Erica

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grand moon palace has always been my favorite. Always have a great time here. Fun and relaxation, gym, and great food.
Stayed 4 nights in Dec 2024

8/10 Good

Wilmaspradling, west jordan

Traveled with family
Liked: Cleanliness, staff & service, amenities
We had two rooms and they were not properly cleaned. We had request a mattress being changed out because of the smell and the other room had personal property of previous people still left in the room.
Stayed 7 nights in Dec 2024

6/10 Okay

Sarunas

Traveled with family and small children
Liked: Staff & service
Good food, great staff and service, but cleanliness are poor, very cold pools, elevator was down for 3 days,
Stayed 7 nights in Nov 2024

10/10 Excellent

Abhishek

Stayed 4 nights in Nov 2024

8/10 Good

Chidambaram

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Pegah Zangeneh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will come back again for sure :)
Stayed 7 nights in Dec 2024

10/10 Excellent

Amandeep Singh

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in Sunrise section, went with my wife and kids 11 and 13. We have been to Mexico many times, 2nd time in Cancun. We had a blast, Amazing time. The room was very clean, cleaned daily , maintenence is everywhere at every detail, the place was immaculate. Everything works!!! The food, evening entertainment and top shelf liquor was amazing. My kids loved the coffee shop and ice cream and desserts. Momo tapanyaki, Candola Italian, Habibi @ grand was delicious. Amazing quality for all inclusive, and can match any high end restaurants at the hotel zone strip. Staff was extremely nice, Jose at the swing bar, Andres the manager at the restaurant next to smoked grill, and almost every staff member was looking to please and assist. I tipped well as the effort they put into making my stay was amazing. I will be back, as i never fully checkout the whole place as it is extremely massive. Great job Moon palace management and staff your efforts show. We made new friends and other guests genuinely enjoyed the resort. See you nextime!!!!

10/10 Excellent

SUZY, Gaithersburg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2024