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Moon Palace Cancun - All Inclusive

4.5 star property
Unwind in paradise where turquoise waters meet powdery sands. Experience thrilling activities like windsurfing or simply relax by the pool.

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Moon Palace Cancun - All Inclusive

Aerial view
Sundeck
Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Premium bedding, down comforters, memory foam beds, free minibar
11 bars/lounges, 9 swim-up bars
View from room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
The price is AED 1,785
AED 2,177 total
includes taxes & fees
3 Feb - 4 Feb

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Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Superior Honeymoon Suite - King Size Bed

Superior Honeymoon Suite - King Size Bed | Premium bedding, down comforters, memory foam beds, free minibar

Superior Honeymoon Suite - King Size Bed

Highlights

Balcony
Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
  • 45 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free

Premium bedding, down comforters, memory foam beds, free minibar

Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free

Highlights

Balcony
Separate dining area
Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Dining table
  • 90 sq m
  • Golf view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Deluxe Ocean View - Kids & Teens Free

Superior Deluxe Ocean View - Kids & Teens Free | Premium bedding, down comforters, memory foam beds, free minibar

Superior Deluxe Ocean View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
  • 45 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Governor One Bedroom Suite Ocean View - King Size Bed

Superior Governor One Bedroom Suite Ocean View - King Size Bed | Premium bedding, down comforters, memory foam beds, free minibar

Superior Governor One Bedroom Suite Ocean View - King Size Bed

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 90 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Junior Suite Golf Course - Kids & Teens Free

Superior Junior Suite Golf Course - Kids & Teens Free | Premium bedding, down comforters, memory foam beds, free minibar

Superior Junior Suite Golf Course - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
  • 38 sq m
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Swim Up Suite Garden View - Kids & Teens Free

Swim Up Suite Garden View - Kids & Teens Free | Premium bedding, down comforters, memory foam beds, free minibar

Swim Up Suite Garden View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
  • 45 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Deluxe Garden View - Kids & Teens Free

Superior Deluxe Garden View - Kids & Teens Free | Premium bedding, down comforters, memory foam beds, free minibar

Superior Deluxe Garden View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
  • 45 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Family Suite Garden View - Kids & Teens Free

Superior Family Suite Garden View - Kids & Teens Free | Premium bedding, down comforters, memory foam beds, free minibar

Superior Family Suite Garden View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
  • 90 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Premium bedding, down comforters, memory foam beds, free minibar

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Highlights

Balcony
Separate dining area
Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Dining table
  • 90 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

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Moon Palace The Grand Cancun - All-inclusive

On private beach
Pool
Breakfast included
All inclusive
8.4 out of 10, Very Good, (1401)
The price is AED 2,455
AED 2,987 total
includes taxes & fees
22 Feb - 23 Feb
Moon Palace The Grand Cancun - All-inclusive

About the neighborhood

Map
Carretera Cancun-Chetumal Km. 340, Cancun, QROO, 77500

What's nearby

  • Xoximilco - 9 min walk
  • El Tinto Golf Course - 2 min drive
  • Moon Palace Golf Club - 4 min drive
  • Riviera Cancun Golf Resort - 14 min drive
  • Delfines Beach - 15 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 8 min drive

Restaurants

  • ‪Lobby Bar - ‬8 min drive
  • ‪Grand Lobby Bar - ‬6 min drive
  • ‪Grand Central Buffet - ‬8 min drive
  • ‪Momo teppanyaki Resturant - ‬8 min drive
  • ‪The Grill - ‬9 min drive

About this property

Moon Palace Cancun - All Inclusive

Luxury all-inclusive property refurbished in 2020 and located near Moon Palace Golf Club
Located close to Riviera Cancun Golf Resort, Moon Palace Cancun - All Inclusive provides a golf course, a marina, and a nightclub. This property is a great place to bask in the sun with a white sand beach, sun loungers, and kayaking. Treat yourself to a massage, a manicure/pedicure, or a body treatment at the onsite spa. At the 16 on-site restaurants, enjoy breakfast, dinner, and Asian cuisine. The gym offers fitness classes and yoga classes; other things to do include basketball, beach yoga, and windsurfing. Free in-room WiFi, with speed of 50+ Mbps, is available to all guests, along with an airport shuttle and 9 swim-up bars.
Other perks include:
  • 7 outdoor pools and a children's pool, with a waterslide, 9 swim-up bars, and sun loungers
  • Free self parking and valet parking
  • 2 outdoor tennis courts, a roundtrip airport shuttle (surcharge), and a free beach club on site
  • Babysitting (surcharge), outdoor furniture, and karaoke
  • Guest reviews say great things the family-friendly amenities, pool, and helpful staff
Room features
All 2036 rooms include comforts such as private indoor spa tubs and 24-hour room service, as well as thoughtful touches like premium bedding and laptop-compatible safes. Guest reviews speak positively of the clean rooms at the property.
Other amenities include:
  • Free extra beds and travel cribs
  • Recycling and LED light bulbs
  • Separate tubs/showers, free toiletries, and hair dryers
  • 55-inch Smart TVs with cable channels
  • Wardrobes/closets, balconies, and daily housekeeping

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Miniature golf
Soccer
Volleyball
Kids club

Lessons/classes/games

Aerobics
Bartending
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 16 restaurants and 2 coffee shops
  • 9 swim-up bars and 11 bars/lounges
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • Momo Teppanyaki
  • Agra
  • Trattoria
  • Los Caporales
  • Riviera Maya

Things to do

  • 7 outdoor pools
  • 2 outdoor tennis courts
  • Fitness classes
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Bike parking
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness center
  • Foosball table
  • Free beach club
  • Full-service spa
  • Golf course
  • Golf driving range
  • Karaoke
  • Kayaking
  • Lifeguards on site
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Private picnics
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Tennis
  • Windsurfing
  • Yoga classes

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free rollaway/extra beds
  • Free supervised childcare
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Travel crib
  • Waterslide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Lockers available
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Golf cart
  • Golf clubhouse
  • Golf lessons
  • Golf pro shop
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Water sports equipment
  • Wedding services

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Lifeguards on site
  • Marina onsite
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 36 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Beach towels
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Games
  • Humane treatment of captive wild animals
  • Living plant wall
  • Local artist showcase
  • Local culture & ecosystem education
  • Locally-owned & organized tours & activities
  • Renovated entire property - January 2020
  • Romance packages available
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free rollaway beds
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 55-inch Smart TV
  • Cable/satellite channels
  • Pay movies

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free minibar
  • Local meal delivery service

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly cleaning products used
  • Energy-saving switches
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Private indoor spa tub
  • Recycling
  • Restaurant dining guide
  • Slippers
  • Soundproofing
  • Turndown service
  • Water-efficient showers only
  • Water-efficient toilets only
  • Window screens

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
This property comprises 2 sections, Moon Palace Nizuc and Moon Palace Sunrise. Guestrooms are assigned in either section prior to check-in and guests will be notified of their room location upon arrival at the resort. Guests have access to facilities and services at both sections of the resort.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Moon Palace Golf Resort All Inclusive
Moon Palace Golf Resort All Inclusive Cancun
Moon Palace Resort All Inclusive
Moon Palace Golf Cancun
Moon Palace Cancún All Inclusive All-inclusive property Cancun
Moon Palace Cancún All Inclusive Cancun

Frequently asked questions

Does Moon Palace Cancun - All Inclusive have a pool?

Yes, this property has 7 outdoor pools and a children's pool.

How much does it cost to stay at Moon Palace Cancun - All Inclusive?

As of 22 January 2025, prices found for a 1-night stay for 2 adults at Moon Palace Cancun - All Inclusive on 3 February 2025 start from $605.46, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Moon Palace Cancun - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Moon Palace Cancun - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Moon Palace Cancun - All Inclusive?

Check-in begins at 3 PM. Late check-in is available during limited hours.

What time is check-out at Moon Palace Cancun - All Inclusive?

Check-out is at noon.

Does Moon Palace Cancun - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 26 per person applies.

Are there all-inclusive benefits at Moon Palace Cancun - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include kayaking, mini golf, soccer, and more.

Where is Moon Palace Cancun - All Inclusive located?

This Cancun property is on the beach, 1.9 mi (3 km) from Moon Palace Golf Club, and within 12 mi (20 km) of Riviera Cancun Golf Resort and Delfines Beach. El Rey Ruins and Iberostar Cancun Golf Course are also within 12 mi (20 km).

Moon Palace Cancun - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1329 out of 2531 reviews" "
Rating 8 - Good. 488 out of 2531 reviews" "
Rating 6 - Okay. 314 out of 2531 reviews" "
Rating 4 - Poor. 193 out of 2531 reviews" "
Rating 2 - Terrible. 207 out of 2531 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lisette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

Albert

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility. Not much shows or activities. Quit. Nice for family
Stayed 11 nights in Jan 2025

6/10 Okay

Ryan

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Angelica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at this property, very family friendly, staff were amazing going above and beyond specially Marcela at the lobby bar and Gaspar at the pool. Food was delicious, beverages good quality as well. I did not like the people trying to sell the resort benefits-plans. We attended a presentation and we said not first thing but they were very persistent and kind of harassing us to buy their plans. We met with three people for 2 hours when they told me it was just a 90 minutes presentation. One of the ladies her name is Ross was very disrespectful making comments about my ethnicity and got upset because we said we were not interested in buying the resort membership. I didn’t like how they harassed you to buy membership and how rude they are with costumers.
Stayed 7 nights in Jan 2025

4/10 Poor

Donald Stephen

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Food was horrible and the pool was like a cold plunge
Stayed 6 nights in Jan 2025

2/10 Terrible

Kim

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Room selected not delivered, long check in and poor management
Stayed 8 nights in Nov 2024

10/10 Excellent

Lara Rymarquis

Liked: Staff & service
Very crowded
Stayed 5 nights in Dec 2024

10/10 Excellent

Jawed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

2/10 Terrible

aaron, pharr

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Ellos hacen lo que quieren, reserve en sunrise y me mandaron nizuc, mal servicio me hicieron caras, Refri no sirvió como 2 días, gaste en mis vacaciones para quedarme en un área y me mandaron a la que ellos quisieron sabiendo que en el app donde se anuncian está dividido en dos, si hubiese querido quedarme en nizuc así lo hubiera hecho desde un principio
Stayed 5 nights in Jan 2025

4/10 Poor

George

Traveled with family
Liked: Property conditions & facilities
Property is good but need more organization. Was not told about how to use the resort credit so we couldn’t use them
Stayed 5 nights in Jan 2025

10/10 Excellent

Jas

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is massive with 3 resorts on site
Stayed 7 nights in Dec 2024

10/10 Excellent

Ashley Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

2/10 Terrible

Marina

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were not clean, and the washrooms were stinky
Stayed 6 nights in Jan 2025

8/10 Good

Srinivasa Rao

Need more activity
Stayed 4 nights in Dec 2024

8/10 Good

Mugdha Jagdish

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the kids activities option.
Stayed 5 nights in Dec 2024

10/10 Excellent

Ashish Sharad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property however the food was okay especially for vegetarians
Stayed 4 nights in Dec 2024

8/10 Good

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

8/10 Good

Deana

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Our family had a wonderful time and enjoyed all of the pools and beach!
Stayed 4 nights in Dec 2024

8/10 Good

Elaine McColl

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dont write reviews, but would like to share our experience at Moon Palace Sunrise over Christmas and New Year. It may help in your decision to stay (It may not!) I know it is their busiest time of year... Passport Control on landing- Absolute CHAOS, all flights filter into one lane, we were there for over 2 hours. Cancun Private Transfers- Booked privately both ways prior to leaving. Reasonably priced, very prompt & friendly. Check In- Got there at midnight after delays. Not too many people in front of us, over 45 mins wait to check in. No apology by service desk. Room- Asked for room which was quiet yet central, this was observed. Rooms were reasonably clean, table had water rings from previous glasses, and the edges of walls were a little grimey/ tired. Mini bar was refilled on 1st day, further refills of juice had to be requested on the app. This was done within the hour. Room service- Requested once, pre booked night before, for breakfast. All were cold. Go for continental & use the coffee machine for the parents! Sunbeds- If you want a specific area, go down by 8am. FOOD- Staff were prompt, again, hot food cold at breakfast & dinner unless you get omelette or fajita made fresh. Sooo many options. Desserts amazing! Lunchtime food hot & great. Service- Absolutely amazing! Every staff member said hello with a smile. Offers of golf carts everywhere. Biggest shout to Luis in the Lobby Bar, a superstar, an absolute credit, we'd come back just to catch up! Definitely recommend.
Stayed 14 nights in Dec 2024

6/10 Okay

Jessica

Traveled with family and small children, Traveled with group, Traveled with partner
Liked: Staff & service
The staff was excellent, specially at the Nizuc Lobby Bar. There was issues with Kiosk at Cafe ordering at the Nizuc location long wait times no matter what time of the day, also with dinner reservations all have to be done on the hotel app, very inconvenient since you must do it at 7am for up to 3 days. Besides that it was an ok stay
Stayed 8 nights in Dec 2024

8/10 Good

Vijaya Krishna

Stayed 4 nights in Dec 2024

6/10 Okay

Krishna Kumar

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The property had lot of issue with drainage and overall it was stinky and had to work hard to find another room. This place is super crowded and need to stand in line for everything
Stayed 8 nights in Dec 2024

8/10 Good

Yamirka

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Las instalaciones y las habitaciones necesitan mantenimiento , se tupen los lavamanos y las duchas no creo que deban considerarlo 5 estrellas
Stayed 4 nights in Dec 2024

4/10 Poor

Danielle

Traveled with group, Traveled with family
Liked: Cleanliness
Disliked: Amenities
I rarely write reviews, but after the disappointing experience we had at Moon Palace Cancun, I feel compelled to share. We paid $1,800 to upgrade our room with the expectation of receiving all the promised benefits—none of which were provided. We were supposed to receive a welcome bag and wine upon arrival, but I had to ask for both. The "VIP concierge," dedicated beach access, and special wristbands were also non-existent, even though we were told we’d have these perks. To make matters worse, our first room had a TV that didn’t work, and the mini-fridge was leaking and not cold. After being moved to a second room, the phone didn’t work for the entire duration of our stay, and our mini-fridge was never restocked. I had to personally request water and other drinks multiple times. Another issue is that the resort seemed to have overbooked for New Year’s, which led to chaos across the property. We ran into several other families who were having similar issues. It was nearly impossible to find pool chairs, take the kids to the arcade, or even get dinner reservations. It was a constant struggle just to do basic activities. We were also given $520 in resort credits, which could have been used on property or for excursions, but we weren’t informed about this until the very last day. Upon checkout, the resort offered a $120 refund but only if I wrote out a hand-signed note stating I accepted compensation. We had planned to stay at MP Jamaica but we will be cancelling.
Stayed 7 nights in Dec 2024

8/10 Good

Sandra Sue

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I have stayed here many times. Like so many other hotels/resorts/restaurants, it's not the same post-Covid. The hotel was very full. Long wait times for food and drinking. The hotel wasn't as clean as it had been previously. Still VERY nice, but not worth 5 stars. Upon our early evening check in, I asked the concierge to assist in finding a place for dinner that evening. I was told "Download the app. That's how you do it" Really? No customer service. We're seniors who were tired from travel
Stayed 3 nights in Dec 2024