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"We found a cockroach in our room on one of the days during our stay. Other than that, everything else was perfect."

"I have so many positives about this resort I hardly know where to start. First off, I want to say; I have nothing but positive things to say about this resort and would recommend it to anyone. My fiancee and I had the best time during our stay here. The entertainment team did a phenomenal job with there always being something to do, and the night entertainment was stellar. The cleaning and serving staff were VERY on top of everything, never saw garbage or any mess. Alex, is an ideal tennis instructor and his clinic was included, we did it daily! The beach was nice soft white sand. The equipment rental (pattleboard, sail ship, kayacs, tennis racquets, billiards, etc) & complementary trips into town were all available with no extra charge. We didn't even get to try all the different places to eat because there were so many, and all of it was excellent! There was one, that was the fanciest we've ever eaten at, and again it was all included! Couple of examples of their service excellence: -housekeepers somehow folded towels into different animals, Doves kissing, cat, basket of flowers, they would even stop by more than once a day (never when we were there) to ensure we always had fresh towels, and a stocked fridge. -24hr full room service (we could order food to our room at anytime). -complimentary rides into town. -all staff members were friendly, kind & willing to help us and several went above and beyond displaying their commitment to excellence daily. 10/10 "