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Moon Palace The Grand Cancun - All-inclusive

5.0 star property
Luxury property on the beach, with 9 outdoor pools

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Photo gallery for Moon Palace The Grand Cancun - All-inclusive

9 outdoor pools, pool umbrellas, sun loungers
Private beach, white sand, free beach cabanas, sun loungers
Aerial view
Sundeck
12 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • On private beach
The current price is AED 2,021
AED 2,460 total
includes taxes & fees
27 Apr - 28 Apr

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View | Premium bedding, free minibar, in-room safe, desk

Grand Swim Up Suite Garden View

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Mini-fridge
Free minibar items
  • 79 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Deluxe Garden View

Grand Deluxe Garden View | Premium bedding, free minibar, in-room safe, desk

Grand Deluxe Garden View

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Mini-fridge
Free minibar items
  • 77 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Family Suite Garden View

Grand Family Suite Garden View | Premium bedding, free minibar, in-room safe, desk

Grand Family Suite Garden View

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free cribs/infant beds
Mini-fridge
Free minibar items
Smart TV
  • 154 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Presidential Suite

Grand Presidential Suite | Premium bedding, free minibar, in-room safe, desk

Grand Presidential Suite

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Mini-fridge
Free minibar items
  • 232 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed | Premium bedding, free minibar, in-room safe, desk

Grand Honeymoon Suite - King Size Bed

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
  • 77 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed | Premium bedding, free minibar, in-room safe, desk

Grand Governor Suite - King Size Bed

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
  • 151 sq m
  • Sleeps 4
  • 1 King Bed

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AED 1,558 total
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About the neighborhood

Map
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500

Getting around

  • Cancun Intl. Airport (CUN) - 15 min drive

Restaurants

  • ‪Lobby Bar - ‬18 min walk
  • Grand Lobby Bar
  • ‪Grand Central Buffet - ‬8 min walk
  • ‪Momo teppanyaki Resturant - ‬4 min drive
  • ‪The Grill - ‬11 min walk

About this property

Moon Palace The Grand Cancun - All-inclusive

Luxury all-inclusive property near West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
Moon Palace Golf Club is located near Moon Palace The Grand Cancun - All-inclusive, which provides free full breakfast, a golf course, and a marina. This property is a great place to bask in the sun with a private beach, free beach cabanas, and a beach bar. For some rest and relaxation, visit the steam room, and indulge in a body treatment, a facial, or a body scrub. At the 12 on-site restaurants, enjoy breakfast, lunch, dinner, and Mexican cuisine. The gym offers fitness classes and yoga classes; other things to do include basketball, bowling, and hiking/biking. In addition to free water park access and a nightclub, guests can connect to free in-room WiFi.
Other perks include:
  • 9 outdoor pools and a children's pool, with a lazy river, a waterslide, and 5 swim-up bars
  • Free self parking and valet parking
  • 4 outdoor tennis courts, a roundtrip airport shuttle (surcharge), and a free beach club on site
  • Evening entertainment, a computer station, and a gift shop
  • Guest reviews give top marks for the family-friendly amenities, pool, and helpful staff
Room features
All 1304 rooms include comforts such as private indoor hot tubs and 24-hour room service, as well as perks like free international calls and premium bedding. Guest reviews highly rate the clean rooms at the property.
Other conveniences in all rooms include:
  • Rainfall showers, designer toiletries, and hair dryers
  • 42-inch Smart TVs with premium channels
  • Childcare services, daily housekeeping, and desks

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

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Aerial view

Moon Palace Cancun - All Inclusive

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  • Spa
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8.2 out of 10, Very Good, 2,702 reviews
The price is AED 1,382
AED 1,687 total
includes taxes & fees
27 Apr - 28 Apr
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free full breakfast
  • 12 restaurants
  • 5 swim-up bars
  • 9 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Caribeño
  • Casa Mia
  • Cusco
  • Habibi- Lebanese Cuisine
  • Jade

Things to do

  • 27-hole golf course
  • 4 outdoor tennis courts
  • 9 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Gym
  • Hiking/biking trails
  • Lazy river
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Bowling alley
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • 32,630 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 3 floors
  • 9 buildings
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
LIST_ALT

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

MONETIZATION_ON

Important information

Optional extras

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards

We should mention

Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Moon Palace Grand All Inclusive Cancun
Grand Moon Palace All Inclusive All-inclusive property Cancun
Grand Moon Palace All Inclusive Hotel Cancun
Grand Moon Palace All Inclusive Hotel
Grand Moon Palace All Inclusive Cancun
Grand Moon Palace All Inclusive
Hotel The Grand at Moon Palace - All Inclusive
The Grand at Moon Palace - All Inclusive Cancun
Moon Palace Grand All Inclusive
Hotel The Grand at Moon Palace - All Inclusive Cancun
Cancun The Grand at Moon Palace - All Inclusive Hotel
The Grand at Moon Palace – All Inclusive
The Grand at Moon Palace All Inclusive
Grand Moon Inclusive Cancun

Frequently asked questions

Does Moon Palace The Grand Cancun - All-inclusive have a pool?

Yes, this property has 9 outdoor pools and a children's pool.

Is Moon Palace The Grand Cancun - All-inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Moon Palace The Grand Cancun - All-inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Moon Palace The Grand Cancun - All-inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Moon Palace The Grand Cancun - All-inclusive?

Check-out is at noon.

Does Moon Palace The Grand Cancun - All-inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 26 per person applies.

Are there all-inclusive benefits at Moon Palace The Grand Cancun - All-inclusive?

Yes, the property is all-inclusive.

Where is Moon Palace The Grand Cancun - All-inclusive located?

Nestled on the beach, this Cancun property is 0.6 mi (1 km) from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 2.2 mi (3.6 km) from Moon Palace Golf Club. Arrecife de Puerto Morelos National Park and Xoximilco are also within 3 mi (5 km).

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Moon Palace The Grand Cancun - All-inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 873 out of 1475 reviews
Rating 8 - Good. 275 out of 1475 reviews
Rating 6 - Okay. 143 out of 1475 reviews
Rating 4 - Poor. 78 out of 1475 reviews
Rating 2 - Terrible. 106 out of 1475 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Aizenosa Titilopemi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the consistent support of the staff.
Stayed 3 nights in Mar 2025

10/10 Excellent

HARMANDEEP

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property
Stayed 4 nights in Mar 2025

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place I will do it again
Stayed 4 nights in Mar 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort for families.
Stayed 5 nights in Jan 2025

10/10 Excellent

Thu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family resort, lots of outdoor and indoor activities, favourite restaurant was tavola !
Stayed 3 nights in Feb 2025

10/10 Excellent

Yoseph

Liked: Amenities
Customer service was great
Stayed 6 nights in Mar 2025

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Amazing property and facilities. It's just resort credits are not much of use.
Stayed 3 nights in Mar 2025

10/10 Excellent

Dong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent all-inclusive stay experience with abundant dining and entertainment options. We were especially delighted that the hotel upgraded our room for our family. It was truly impressive, and we will definitely come back!
Stayed 7 nights in Feb 2025

8/10 Good

Stefania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was attentive and polite.
Stayed 3 nights in Feb 2025

8/10 Good

Zaid

Nice property but had to shuttle to other properties to get near beach
Stayed 4 nights in Feb 2025

6/10 Okay

Anisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very big resort. The food execution did not meet expectations.
Stayed 6 nights in Mar 2025

10/10 Excellent

mehdi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel and excellent food options,
Stayed 6 nights in Dec 2024

10/10 Excellent

Xiaofeng

Liked: Staff & service, amenities, property conditions & facilities
We got an awesome vacation here except the last night that we found a cockroach in our room, otherwise everything was great!
Stayed 4 nights in Feb 2025

8/10 Good

Rola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great family resort.
Stayed 6 nights in Dec 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice and we enjoyed being able to enjoy all the amenities. The beach was beautiful and the heated pool in January was great.
Stayed 6 nights in Jan 2025

10/10 Excellent

Kire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing!!!
Stayed 4 nights in Feb 2025

10/10 Excellent

Debora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow what an amazing and beautiful place! The staff were all so happy, friendly and helpful. The room was pure luxury! The room had marble floors, wrist bands for room access and a pool the adjoined one 6 or so other rooms. None of the Resterant were available when we got there, but after wait list we were accepted and the dining was by far the best we have ever had in a resort. It was so service focused. My teens loved it also and it felt very safe. Their excursion to the cenote was top notch! We will definitely be back!
Stayed 3 nights in Mar 2025

10/10 Excellent

Chen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great for families with kids. a lot to do on site. a lot of dining options but need to use their app to book reservations in advance or else you wont get a table for dinner. the grand buffet is always available as back up option if you didn't a spot in restaurant for dinner. all the staff are very nice and friendly. very close to airport too.
Stayed 5 nights in Feb 2025

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved moon palace! Great place to take the family over the holidays. Staff was very friendly and lots for the kids to do. We very much enjoyed our stay
Stayed 5 nights in Dec 2024

10/10 Excellent

Seyed Mohammad Hossein

Liked: Cleanliness, staff & service, property conditions & facilities
Food and staff services
Stayed 3 nights in Feb 2025

10/10 Excellent

JAEHYUK

Liked: Cleanliness, staff & service, property conditions & facilities
Good resort and services
Stayed 4 nights in Dec 2024

10/10 Excellent

Peter Hoi Tung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of events and activities for kids and adults.
Stayed 5 nights in Jan 2025

6/10 Okay

Manish

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property itself is good. But the service was subpar and one of the worst i have been to
Stayed 5 nights in Dec 2024

6/10 Okay

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2025

8/10 Good

Amrita

Liked: Amenities
Too busy, staff seemed over-stretched, over-crowded lobby and common areas. The beach is ok, the sea is very murky.
Stayed 2 nights in Dec 2024