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Moon Palace The Grand Cancun - All-inclusive

5.0 star property
Luxury property on the beach, with 9 outdoor pools

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Moon Palace The Grand Cancun - All-inclusive

9 outdoor pools, pool umbrellas, sun loungers
12 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Private beach, white sand, free beach cabanas, sun loungers
Aerial view
Sundeck

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • On private beach
The price is AED 2,728
AED 3,318 total
includes taxes & fees
21 Feb - 22 Feb

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Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View | Premium bedding, free minibar, in-room safe, desk

Grand Swim Up Suite Garden View

Highlights

Furnished balcony
Soundproofed
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Mini-fridge
Free minibar items
  • 79 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Deluxe Garden View

Grand Deluxe Garden View | Premium bedding, free minibar, in-room safe, desk

Grand Deluxe Garden View

Highlights

Furnished balcony
Soundproofed
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Mini-fridge
Free minibar items
  • 77 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Family Suite Garden View

Grand Family Suite Garden View | Premium bedding, free minibar, in-room safe, desk

Grand Family Suite Garden View

Highlights

Furnished balcony
Soundproofed
Private indoor spa tub
Air conditioning
Free cribs/infant beds
Mini-fridge
Free minibar items
Smart TV
  • 154 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Presidential Suite

Grand Presidential Suite | Premium bedding, free minibar, in-room safe, desk

Grand Presidential Suite

Highlights

Furnished balcony
Soundproofed
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Mini-fridge
Free minibar items
  • 232 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed | Premium bedding, free minibar, in-room safe, desk

Grand Honeymoon Suite - King Size Bed

Highlights

Furnished balcony
Soundproofed
Private indoor spa tub
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
  • 77 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed | Premium bedding, free minibar, in-room safe, desk

Grand Governor Suite - King Size Bed

Highlights

Furnished balcony
Soundproofed
Private indoor spa tub
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
  • 151 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Aerial view

Moon Palace Cancun - All Inclusive

Pool
All inclusive
Spa
Kids pool
8.2 out of 10, Very Good, (2531)
The price is AED 1,785
AED 2,177 total
includes taxes & fees
3 Feb - 4 Feb
Moon Palace Cancun - All Inclusive

About the neighborhood

Map
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500

What's nearby

  • Moon Palace Golf Club - 3 min drive
  • Xoximilco - 6 min drive
  • El Tinto Golf Course - 6 min drive
  • Ventura Park Cancun - 12 min drive
  • Riviera Cancun Golf Resort - 18 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 15 min drive

Restaurants

  • ‪Lobby Bar - ‬18 min walk
  • Grand Lobby Bar
  • ‪Grand Central Buffet - ‬8 min walk
  • ‪Momo teppanyaki Resturant - ‬4 min drive
  • ‪The Grill - ‬11 min walk

About this property

Moon Palace The Grand Cancun - All-inclusive

Luxury all-inclusive property near Moon Palace Golf Club
At Moon Palace The Grand Cancun - All-inclusive, you can look forward to free full breakfast, a golf course, and a marina. This property is a great place to bask in the sun with a private beach, free beach cabanas, and a beach bar. For some rest and relaxation, visit the steam room, and indulge in a body treatment, a body scrub, or hydrotherapy. At the 12 on-site restaurants, enjoy breakfast, lunch, dinner, and Mexican cuisine. The gym offers yoga classes and fitness classes; other things to do include hiking/biking, bowling, and ecotours. In addition to free water park access and a nightclub, guests can connect to free in-room WiFi.
Other perks include:
  • 9 outdoor pools and a children's pool, with a lazy river, a waterslide, and 5 swim-up bars
  • Free self parking and valet parking
  • 4 outdoor tennis courts, a roundtrip airport shuttle (surcharge), and a free beach club on site
  • Wedding services, beach umbrellas, and coffee/tea in the lobby
  • Guest reviews give top marks for the family-friendly amenities, pool, and helpful staff
Room features
All 1304 rooms include comforts such as private indoor spa tubs and 24-hour room service, as well as perks like free international calls and premium bedding. Guest reviews highly rate the clean rooms at the property.
Other conveniences in all rooms include:
  • Rainfall showers, designer toiletries, and hair dryers
  • 42-inch Smart TVs with premium channels
  • Childcare services, daily housekeeping, and desks

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free full breakfast
  • 12 restaurants and 1 coffee shop/cafe
  • 5 swim-up bars, 9 bars/lounges and 1 beach bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • Caribeño
  • Casa Mia
  • Cusco
  • Habibi- Lebanese Cuisine
  • Jade

Things to do

  • 9 outdoor pools
  • 4 outdoor tennis courts
  • Fitness classes
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Fitness center
  • Free beach club
  • Free water park access
  • Golf course
  • Hiking/biking trails
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Shopping
  • Spa services
  • Steam room
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Bowling alley
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised childcare
  • Free water park access
  • In-room child care (surcharge)
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline
  • Waterslide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Gift shop/newsstand
  • Lockers available
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station
  • Conference space (32630 square feet)
  • Meeting rooms - 10

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Marina onsite
  • Outdoor furniture
  • Pool sun loungers
  • Pool umbrellas
  • Private beachfront location
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille signage
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 42-inch Smart TV
  • Cable channels
  • MP3 dock
  • Premium channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony

More

  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Private indoor spa tub
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a security system and window guards

We should mention

Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Moon Palace Grand All Inclusive Cancun
Grand Moon Palace All Inclusive All-inclusive property Cancun
Grand Moon Palace All Inclusive Hotel Cancun
Grand Moon Palace All Inclusive Hotel
Grand Moon Palace All Inclusive Cancun
Grand Moon Palace All Inclusive
Hotel The Grand at Moon Palace - All Inclusive
The Grand at Moon Palace - All Inclusive Cancun
Moon Palace Grand All Inclusive
Hotel The Grand at Moon Palace - All Inclusive Cancun
Cancun The Grand at Moon Palace - All Inclusive Hotel
The Grand at Moon Palace – All Inclusive
The Grand at Moon Palace All Inclusive
Grand Moon Inclusive Cancun

Frequently asked questions

Does Moon Palace The Grand Cancun - All-inclusive have a pool?

Yes, this property has 9 outdoor pools and a children's pool.

Is Moon Palace The Grand Cancun - All-inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Moon Palace The Grand Cancun - All-inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Moon Palace The Grand Cancun - All-inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Moon Palace The Grand Cancun - All-inclusive?

Check-out is at noon.

Does Moon Palace The Grand Cancun - All-inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 26 per person applies.

Are there all-inclusive benefits at Moon Palace The Grand Cancun - All-inclusive?

Yes, the property is all-inclusive.

Where is Moon Palace The Grand Cancun - All-inclusive located?

Nestled on the beach, this Cancun property is 0.6 mi (1 km) from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 2.2 mi (3.6 km) from Moon Palace Golf Club. Arrecife de Puerto Morelos National Park and Xoximilco are also within 3 mi (5 km).

Moon Palace The Grand Cancun - All-inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 832 out of 1402 reviews" "
Rating 8 - Good. 260 out of 1402 reviews" "
Rating 6 - Okay. 130 out of 1402 reviews" "
Rating 4 - Poor. 77 out of 1402 reviews" "
Rating 2 - Terrible. 103 out of 1402 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ceremony

Liked: Cleanliness, staff & service, property conditions & facilities
Every staff was wonderful! Smiles all around and you could tell they love it there. Lots of activities for the family and great service.
Stayed 4 nights in Jan 2025

10/10 Excellent

RAVINDER

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Dec 2024

10/10 Excellent

Christian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Kids (3) ages 4- 9, and us parents loved it!. We have been to many all inclusives over the past 10 years tailored towards kids and this is a top one if not the favorite. The resort is huge and has many things to offer, be it indoors or outside. Nightime Entertainment shows are best I've ever experienced at any all inclusive. Many high quality dining options. Only set back is that with it being so big you need some time to figure out the numerous dining,pool and entertainment options. Take some time to map things out otherwise you may miss out on some great experiences. Themed restaurants, for example is amazing but not really mentioned upon arrival. Definitely going back!
Stayed 4 nights in Jan 2025

10/10 Excellent

JIN YI

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Peter Hoi Tung

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of events and activities for kids and adults.
Stayed 5 nights in Jan 2025

10/10 Excellent

John

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice and we enjoyed being able to enjoy all the amenities. The beach was beautiful and the heated pool in January was great.
Stayed 6 nights in Jan 2025

4/10 Poor

logan

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The Grand is very luxurious and beautiful with plentiful dining options. Staff was unfriendly and a little rude throughout the resort, we went to there sister resort at Sunrise and Nizuc and what a big difference every one was nice and friendly. If I was to return to Moon Palace it would not be to the Grand. So if you’re looking for a nice place to stay choose one of there sister resorts it’s just as beautiful without the unfriendly staff.
Stayed 5 nights in Jan 2025

10/10 Excellent

Jaclyn, Eastwood

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good all inclusive property!
Stayed 4 nights in Oct 2024

8/10 Good

Theodore

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I would have given five stars instead of four if it wasn’t for the checkout process. if you’re looking for a great place to stay in Cancun, this is it. The rooms are absolutely huge. The entire facility is very high-end tons of food options all which are very good and they’re are staff everywhere willing to help however, as your trip is wrapping up and you feel great about the vacation you have to walk all the way to the corner of the hotel to check out and then walk back to the lobby to wait for your taxi also as soon as you walk away from the checkout counter and you have all your suitcases and luggage with you to get your ride to the airport, you are then approached by a sales person trying to sell you future vacations. I had to tell him five times that I didn’t want to sign up for anything. It left a very bad taste in my mouth
Stayed 4 nights in Jan 2025

10/10 Excellent

Eduardo

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular resort to enjoy vacation, everything was amazing from the greetings to customer service, so many shows and activities to do with kids from playroom where they can watch your child and you can go enjoy a massage to bumper cars , arcades, obstacle course , gaming lounge , water park and so much more ,we stayed 5 nights and every day we did something different. You can enjoy all 3 resorts connected with moon palace , restaurants are amazing the circus restaurant is 1 you definitely don't want to miss with your kids. Theater has a different show every day and keep an eye out for the outdoor shows because they had a wrestling show with buffet and a fire show located at the starlight. I would definitely recommend this to any family , kids or no kids it has so much to offer . The amenities I had with Expedia were beyond wonderful, had a free room upgrade from a regular room to a governor suite which was double in size and almost double the price , I am beyond thankful for everything I was offered and fyi I stayed at noon palace the grand.
Stayed 5 nights in Jan 2025

6/10 Okay

JAE

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Deje mi billetera en el Hotel, Me encontraron mi billetera. Me dijeron que ellos no pueden enviármela, por eso pregunté a qué dirección exacta debo mandar a recogerla y con quién debo contactar. Ya no respondieron a mi correo.
Stayed 4 nights in Dec 2024

10/10 Excellent

Mona

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it so much they got me. I became a member
Stayed 5 nights in Nov 2024

8/10 Good

Ashley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the resort, have been a few times now. Food is generally pretty amazing, this last time I’d say the food was a little less than impressive. Tavola, all our noodles were underdone. At most of the restaurants they stopped coming to the table after our entree were served so we were never able to order dessert. I think the thing I liked the least was at one event my husband tipped the waiter and he denied his tip say “it was nothing” (as in not enough). I was pretty put off by that. Otherwise we loved the pools and over all the trip was decent. We will keep looking for a resort that’s beats the grand but I’m sure we won’t find it.
Stayed 6 nights in Jan 2025

10/10 Excellent

Hayden

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved all the things to do!
Stayed 5 nights in Dec 2024

10/10 Excellent

Tom

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved moon palace! Great place to take the family over the holidays. Staff was very friendly and lots for the kids to do. We very much enjoyed our stay
Stayed 5 nights in Dec 2024

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Grand and loved it. It did not feel overly crowded except at the main buffet during peak time. Service in some ala carte restaurants was not great but we made due.
Stayed 5 nights in Dec 2024

10/10 Excellent

Jeffery

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3rd time here in 3 years at The Moon Palace The Grand. My family come every Christmas vacation. Our family loves the flow master surf machine. There is also a second one at the other lobby. Rooms are large. Very busy time of year..
Stayed 9 nights in Dec 2024

8/10 Good

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Katharine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

8/10 Good

Maria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Lobby. Restaurant. Staff I give them 10/10. But rooms and pools need at update STAT there are not 5 start rooms. 10/10 on activities and super entrainment for kids
Stayed 5 nights in Dec 2024

10/10 Excellent

Rodolfo, santa barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exxelent servcie
Stayed 4 nights in Dec 2024

4/10 Poor

Viktor

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
We paid 12K USD for a 10-day Christmas break but did not receive the value we expected. Booking restaurants was very difficult, and the wait times for no-reservation meals (breakfast, lunch, coffee) and even lobby checkout were consistently long - sometimes between 20 and 60 minutes. It makes no sense for the whole family to spend 30 minutes just to check out. The on-site medical center appeared closed and when we needed a doctor, we had to book an appointment at a public relations office and wait over four hours. Additionally, the membership sales staff were pushy and called our room early in the morning, disrupting our family’s sleep. Finally, the hotel silently charged our room a “donation.” During checkout, they presented the entire room bill without informing us of any extra charges. When I asked why I was charged a “donation,” I was told it was voluntary and that I was not obligated to pay. But charging without prior notice is not a voluntary donation—it’s a scam. Many visitors may not inspect each transaction closely and could end up paying for this hidden charge, so the hotel continues to take advantage. Despite the premium pricing, we felt the resort lacked sufficient staffing or systems to deliver a comfortable, hassle-free experience. In the reviews here I see many promises to improve, but no one actually cares. Don’t expect a better experience here just because you’re paying more than in another hotel.
Stayed 10 nights in Dec 2024

10/10 Excellent

Geuris

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Dec 2024

8/10 Good

Ryan

Stayed 5 nights in Dec 2024