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"Excellent"

"I had a wonderful time at the Grand Riviera Princess. It was exactly what I wanted - very relaxing and quiet. The staff were amazing, the property was lovely and the transportation around the property was very helpful. The restaurants were very good, but the buffets were slightly disappointing. I highly recommend upgrading to "platinum status" for a minimal price - as 24 hour room service is also included. It was a great vacation. "

"What I did not like was that you can only make 1 reservation for 1 dinner when you stay at the hotel 3 nights. There should be more oportunities to eat at diferents restaurants the times you want."

"Loved all the plants and animals. Didn’t like the Wednesday or Thursday show at the theater"

"Great staff service. Wide range of restaurants not needing reservations. Great variety of foods. Loved the shuttle that would take you to the sister resort. "

"I recently had the pleasure of staying at the Hotel Conrad Tulum and was thoroughly impressed by the beauty of this hotel, despite a brief water shortage on January 7th. The quality of service stood out from the moment I arrived, with every staff member going above and beyond to ensure a comfortable and enjoyable stay. Mr. Francisco Corvin, the General Manager was amazing his hands-on approach was evident, as the entire team demonstrated exceptional attentiveness and professionalism, making sure that I felt well taken care of during the minor inconvenience. The culinary offerings were a highlight of the stay. The quality of the food was outstanding, with a diverse menu that satisfied every palate. Each meal was a delightful experience, The Ukai-Japanese restaurant was amazing, showcasing fresh ingredients and creative presentation. The bar service was equally impressive, offering expertly crafted cocktails and a vibrant atmosphere that added to the overall charm of the hotel. The design and decor at Hotel Conrad Tulum are simply stunning. The architecture and interior design reflect a perfect blend of modern luxury and natural beauty. I want to take the opportunity to mention some employees that made my stay memorable: Chef Omar from the Japanese restaurant, Sergio and David from the bar, Hector and Jasiel from Valet and the entire team from the Spa. Thank you Conrad Tulum"

"The customer service, cleanliness, and overall stay at this property were amazing. My husband and I highly recommend it. "

"**Review for Ocean Riviera Paradise, Mexico** ⭐⭐⭐⭐⭐ Our recent four-night stay at Ocean Riviera Paradise was extraordinary! We loved it so much that we extended our stay by an extra day, wishing we could have stayed longer. From the moment we arrived, we were greeted with warm smiles and a welcoming atmosphere. The resort is stunning, with beautifully landscaped grounds and multiple pools that offer a serene oasis for relaxation. We spent our days lounging by the pool, soaking up the sun, and enjoying excellent beachside service. A standout feature of our stay was the exceptional service from our butler, Hugo. He went above and beyond to ensure our comfort and satisfaction. From day one, Hugo made it his mission to cater to our needs—making dinner reservations, providing drinks, and checking in to see how we were doing. He was always there with a friendly smile and genuine willingness to help. The dining options were diverse and delicious, featuring fresh seafood and authentic Mexican cuisine. Each restaurant provided unique culinary experiences, and the buffet had an impressive variety. In summary, Ocean Riviera Paradise exceeded our expectations. The stunning surroundings, exceptional service—especially from Hugo—and the variety of activities made our vacation truly special. We left with wonderful memories and a longing to return. If you’re looking for luxury, comfort, and a beautiful setting, Ocean Riviera Paradise is the place to be. We can't wait to come back!"

"I was very pleased with everything, I needed more time to visit more parks and do activities with my family."