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Grand Sunset Princess - All Inclusive

4.5 star property
Luxury property on the beach, with 12 outdoor pools

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Sunset Princess - All Inclusive

Sundeck
Front of property
Deluxe Suite, Pool Access (with Jacuzzi, Pool View) | View from room
Sports facility
Suite (with 2 Jacuzzis) | Free minibar, in-room safe, desk, blackout drapes

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Pool
  • All inclusive
  • Hot Tub
  • Breakfast included
  • Housekeeping
The price is AED 1,317
AED 1,317 total
includes taxes & fees
2 Jan - 3 January 2025

Room options

Available filters for rooms
Showing 28 of 28 rooms

View all photos for Super Saver

Super Saver | Free minibar, in-room safe, desk, blackout drapes

Super Saver

Highlights

Balcony
Separate sitting area
Air conditioning
Free minibar items
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
  • 47.56 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite, Pool Access (with Jacuzzi, Pool View)

Deluxe Suite, Pool Access (with Jacuzzi, Pool View) | Free minibar, in-room safe, desk, blackout drapes

Deluxe Suite, Pool Access (with Jacuzzi, Pool View)

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 55 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite, Garden View

Deluxe Suite, Garden View | Free minibar, in-room safe, desk, blackout drapes

Deluxe Suite, Garden View

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Family Club Room - Pool Access, Pool View

Free minibar, in-room safe, desk, blackout drapes

Family Club Room - Pool Access, Pool View

Highlights

Balcony
Separate sitting area
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bathtub and shower
  • 59 sq m
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Family Room

Free minibar, in-room safe, desk, blackout drapes

Family Room

Highlights

Balcony
Separate sitting area
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bathtub and shower
  • 59 sq m
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Suite (with 2 Jacuzzis)

Suite (with 2 Jacuzzis) | Free minibar, in-room safe, desk, blackout drapes

Suite (with 2 Jacuzzis)

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 59 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite with Jacuzzi and Outdoor Shower

Suite with Jacuzzi and Outdoor Shower | Free minibar, in-room safe, desk, blackout drapes

Suite with Jacuzzi and Outdoor Shower

Highlights

Balcony
Separate sitting area
Air conditioning
Free minibar items
LED TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
  • 59 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Single Room Deluxe With Garden View

Free minibar, in-room safe, desk, blackout drapes

Single Room Deluxe With Garden View

  • Sleeps 1
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Double Room Deluxe With Garden View

Free minibar, in-room safe, desk, blackout drapes

Double Room Deluxe With Garden View

  • Sleeps 3
  • 2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

View all photos for Double Room With Lake View

Free minibar, in-room safe, desk, blackout drapes

Double Room With Lake View

  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room Premium With Garden View

Free minibar, in-room safe, desk, blackout drapes

Double Room Premium With Garden View

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Quadruple Room Deluxe With Garden View

Free minibar, in-room safe, desk, blackout drapes

Quadruple Room Deluxe With Garden View

  • Sleeps 4
  • 2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

View all photos for Triple Room Premium With Garden View

Free minibar, in-room safe, desk, blackout drapes

Triple Room Premium With Garden View

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Double Room Premium With Garden View

Free minibar, in-room safe, desk, blackout drapes

Double Room Premium With Garden View

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Double Room Luxury With Pool View

Free minibar, in-room safe, desk, blackout drapes

Double Room Luxury With Pool View

  • Sleeps 2
  • 2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

View all photos for Single Room Deluxe With Garden View

Free minibar, in-room safe, desk, blackout drapes

Single Room Deluxe With Garden View

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Double Room Premium With Garden View

Free minibar, in-room safe, desk, blackout drapes

Double Room Premium With Garden View

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Single Room Deluxe With Garden View

Free minibar, in-room safe, desk, blackout drapes

Single Room Deluxe With Garden View

  • Sleeps 2
  • 2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

View all photos for Single Room Luxury With Pool View

Free minibar, in-room safe, desk, blackout drapes

Single Room Luxury With Pool View

  • Sleeps 1
  • 2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

View all photos for Single Room With Lake View

Free minibar, in-room safe, desk, blackout drapes

Single Room With Lake View

  • Lake view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Triple Room Deluxe With Garden View

Free minibar, in-room safe, desk, blackout drapes

Triple Room Deluxe With Garden View

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Triple Room Premium With Garden View

Free minibar, in-room safe, desk, blackout drapes

Triple Room Premium With Garden View

  • Sleeps 4
  • 2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

View all photos for Triple Room Deluxe With Garden View

Free minibar, in-room safe, desk, blackout drapes

Triple Room Deluxe With Garden View

  • Sleeps 3
  • 2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

View all photos for Quadruple Room Premium With Garden View

Free minibar, in-room safe, desk, blackout drapes

Quadruple Room Premium With Garden View

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Triple Room Luxury With Pool View

Free minibar, in-room safe, desk, blackout drapes

Triple Room Luxury With Pool View

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Single Room Premium With Garden View

Free minibar, in-room safe, desk, blackout drapes

Single Room Premium With Garden View

  • Sleeps 1
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Double Room Deluxe With Garden View

Free minibar, in-room safe, desk, blackout drapes

Double Room Deluxe With Garden View

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Single Room Premium With Garden View

Free minibar, in-room safe, desk, blackout drapes

Single Room Premium With Garden View

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Map
Prolongación 5ta Avenida Mza 20 Lote 006, Playa del Carmen, QROO, 77710

What's nearby

  • Playa Xcalacoco - 13 min walk
  • Gran Coyote Golf - 7 min drive
  • El Camaleón Mayakoba Golf Course - 8 min drive
  • Tres Rios Ecopark - 13 min drive
  • Punta Esmeralda Beach - 22 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive

Restaurants

  • ‪Amaranto - ‬15 min walk
  • ‪Alberca - Pool - ‬2 min walk
  • ‪Privilege Lounge - ‬10 min walk
  • ‪Piano Bar - ‬17 min walk
  • ‪Restaurante Hacienda - ‬8 min walk

About this property

Grand Sunset Princess - All Inclusive

Luxury all-inclusive property in a shopping district
You can look forward to a free breakfast buffet, a nightclub, and 3 swim-up bars at Grand Sunset Princess - All Inclusive. With a white sand beach, free beach cabanas, and 2 beach bars, this property is the perfect place to soak up some sun. Treat yourself to a Swedish massage, a body scrub, or a body wrap at the onsite spa. At the 9 on-site restaurants, enjoy breakfast, lunch, dinner, and Mexican cuisine. Fitness classes are offered at the health club; other things to do include kayaking, archery, and volleyball. Stay connected with free in-room WiFi, and guests can find other amenities such as 3 poolside bars and a free daily manager's reception.
Additional perks include:
  • 12 outdoor pools and an indoor pool, with 3 swim-up bars, free cabanas, and sun loungers
  • Free self parking
  • 6 outdoor tennis courts, a water park (surcharge), and babysitting (surcharge)
  • Tennis lessons on site, a banquet hall, and concierge services
  • Guest reviews give top marks for the dining options, beach locale, and pool
Room features
All 672 rooms include comforts such as air conditioning and separate sitting areas, in addition to perks like free stocked minibars and free WiFi. Guest reviews highly rate the clean, spacious rooms at the property.
More amenities include:
  • Bathrooms with free toiletries and hair dryers
  • Wardrobes/closets, balconies, and separate sitting areas

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Access to onsite nightclubs
Onsite live performances

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available
  • Free beach shuttle

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:30 AM
  • 9 restaurants and 1 coffee shop/cafe
  • 3 swim-up bars, 2 beach bars, 3 poolside bars and 9 bars/lounges
  • Free daily reception
  • Coffee/tea in common area(s)

Restaurants on site

  • Buffet Naranja
  • La Hacienda
  • Le Fleur
  • La Vaqueria
  • Mamma Mia

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • 4 spa tubs
  • Fitness classes
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness center
  • Full-service spa
  • Indoor pool
  • Kayaking
  • Lifeguards on site
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Table tennis
  • Tennis
  • Volleyball
  • Water park access (surcharge)

Family friendly

  • 12 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised childcare
  • Indoor pool
  • Laundry facilities
  • Playground
  • Separate living room
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference space (5425 square feet)
  • Meeting rooms - 5

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • Lifeguards on site
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Beach towels
  • Humane treatment of captive wild animals
  • Romance packages available
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony

More

  • Desk
  • Eco-friendly cleaning products used
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 50

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out fee: MXN 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system and a first aid kit

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Grand Sunset Princess All Inclusive
Grand Sunset Princess All Suites Resort
Grand Sunset Princess - All Inclusive Playa del Carmen
Grand Sunset Princess All Suites Resort Spa All Inclusive
Grand Sunset Princess - All Inclusive All-inclusive property

Frequently asked questions

Does Grand Sunset Princess - All Inclusive have a pool?

Yes, this property has an indoor pool, 12 outdoor pools, and a children's pool. Pool access is from 8:00 AM–8:00 PM.

How much does it cost to stay at Grand Sunset Princess - All Inclusive?

As of 22 December 2024, prices found for a 1-night stay for 2 adults at Grand Sunset Princess - All Inclusive on 2 January 2025 start from $358.7, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Sunset Princess - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Sunset Princess - All Inclusive?

Self parking is free at this property.

What time is check-in at Grand Sunset Princess - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Grand Sunset Princess - All Inclusive?

Check-out is at noon. Late check-out is available for MXN 50 (subject to availability).

Are there all-inclusive benefits at Grand Sunset Princess - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include soccer, tennis, volleyball, and more.

Where is Grand Sunset Princess - All Inclusive located?

Located in Playa del Carmen, this beachfront property is in the entertainment district and within 1 mi (2 km) of Playa Xcalacoco and Chun-Zumbul (diving site). Punta Esmeralda Beach and Playa 88 are also within 3 mi (5 km).

Grand Sunset Princess - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1150 out of 2472 reviews" "
Rating 8 - Good. 653 out of 2472 reviews" "
Rating 6 - Okay. 384 out of 2472 reviews" "
Rating 4 - Poor. 143 out of 2472 reviews" "
Rating 2 - Terrible. 142 out of 2472 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

alexis

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
To start the only good thing about this property was the ROOM! The food is very bland and below average. We had to pay an additional $650 once we got there to add a person to a room already booked. They don’t give you a map of the resort which is hugeeeee and inconvenient. It’s definitely a resort for more of the older crowds a families with toddlers/kids. The drinks are all watered down. Restaurants are hard to book because they’re usually full before you get a chance to book. Staff isn’t as helpful and literally don’t care unless you’re a premium guest. Overall id honestly rate the stay a 0/5 if I could. Definitely overhyped!
Stayed 3 nights in Dec 2024

10/10 Excellent

Alisia

Liked: Staff & service
Stayed 5 nights in Dec 2024

4/10 Poor

Elizabeth

Traveled with family
Food was cold and not Latino Authentic. Platanos Fritos awful bad flavor. Old food was served at the buffet. Fruit no flavor. No mangos cut come on this is Mexico. Water in pool cold we could not swim. So ridiculous price for getting so little. We will never return and don’t recommend it.
Stayed 4 nights in Dec 2024

8/10 Good

Edgardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Is a old hotel but the employees make the difference
Stayed 6 nights in Dec 2024

10/10 Excellent

Rhonda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful time here with the grands. Can’t wait to go back
Stayed 3 nights in Dec 2024

10/10 Excellent

Riley Joshua

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this property. It was my hubby and I’s first trip just the two of us and we were a bit nervous about somethings but staff and everything was amazing. Buffet food the first two days was good but then after that kinda went down hill a bit. Drinks were not watered down at all. We really enjoyed our stay. Wish we could’ve stayed longer!
Stayed 7 nights in Dec 2024

8/10 Good

Barbara, Lincoln Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

4/10 Poor

Janet

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I liked the animals and sculptures of the property. Hated the dishonest manager (Hugo) from the Vaqueria restaurant that didn't mention upfront price for bottle of wine. It seemed like we were tricked in to buying a 50$ wine bottle. My main reson to NEVER go back to your hotel. The other reason is that is that the rooms are super dated. Not even a smart tv. Just old and crooks at the Vaqueria restaurant. So we will NEVER be booking at this resort and will not recommend and warn our friends and family about this resort.
Stayed 6 nights in Dec 2024

10/10 Excellent

Mengu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
* Food & Drink: Excellent variety, delicious a la carte options, plentiful drinks. * Accommodation: Clean, comfortable room. * Activities: Multiple pools, beautiful beach. * Service: Friendly staff, efficient check-in/out.
Stayed 7 nights in Dec 2024

4/10 Poor

Nadine

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Cannot recommend. We had to request different rooms as both rooms smelled really bad and moldy. Food wasn’t even mediocre. It seemed intentionally taste bad. Staff seems polite but is providing intentionally misleading information. Nothing going on entertainment wise. Nothing for kids or teens. We were bored. We did not enjoy our stay and won’t go back.
Stayed 6 nights in Dec 2024

2/10 Terrible

Arely

Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
This place needs to be shut down. The food is absolutely horrible. The staff is rude and greedy. The rooms smell and are outdated. 0/10. Never recommending. Never returning.
Stayed 10 nights in Dec 2024

10/10 Excellent

JACEK

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our family loves the princess hotel. From the rooms to landscaping to beaches and swimming pools to buffets and a la carte restaurants it’s all amazing. The stuff is wonderful , always smiling and always ready to assist. My only complaint about the resort is the size and age of TV’s in the room.
Stayed 7 nights in Dec 2024

6/10 Okay

Omid

Traveled with family and small children, Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Staff are very nice and friendly but the room service is not great. Sometimes we had four towels and sometimes only two. Extra blanket would disappear from time to time. We called for the bell service to help with the suitcases and they never showed up.
Stayed 7 nights in Dec 2024

2/10 Terrible

alexis

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
My first time out of the country for my birthday and everything that could have gone wrong did. I was physically assulted by a white male guest, his wife and kids. I got drinks thrown at me, bags, trash, my belongings thrown on the ground and this guest tried lifting me out of the chair multiple times. Terrfied was an understatement. My sister and I were called racials slurs and he kept referring to us as pigs. We have this recorded. Security was asked to intervene but they took 45 minutes to get to the beach. I made a statement. Asked to speak to the manager and NO ONE contacted us. The next day was my 30th, we were walking to take the shuttle into town and saw the man and his wife. This man proceeds to lunge towards us honking like a pig. We reported that as well. I asked again for a manager and still nothing. Our entire trip was spent in fear. The resort did absolutely nothing to try to make us feel safe and comfortable. I work in hospitality and I wouldn't let a guest feel the way we did This was unacceptable from start to finish. Leonardo and Mario were the only genuine staff members there (Platinum receptionists).
Stayed 5 nights in Dec 2024

8/10 Good

Yule

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Chad, Calgary

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was great. Clean and staff was amazing. Entertainment staff did an amazing job and Elkie was great. Very friendly guy.
Stayed 7 nights in Dec 2024

10/10 Excellent

Roberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the food at the specialty restaurants as well as the buffets. The staff was friendly and provided great service. The entertainment was top notch and we enjoyed that there was something for everyone including the kids and families. The room was spacious, clean and the king bed very comfortable. It was easy to walk to the beach or to any of the many pools in the resort. We also enjoyed the Pickleball courts and the wildlife. The green areas are well maintained. We have been in this resort four times and will be back next year. Great value for the money.
Stayed 7 nights in Dec 2024

10/10 Excellent

Cheyenne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great vacation property for families. Easy to walk around and plenty of options for dining and activities. The room did have a bit of a moldy smell, but that could be a personal opinion. Excellent option for budget-minded travelers and those looking for an all-inclusive experience. The arranged transportation to Playa del Carmen was a great bonus!
Stayed 5 nights in Dec 2024

8/10 Good

Danielle Ann

Traveled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
The grounds are beautiful a little dated and worn but beautiful. The employees are, as a whole, unimpressed by their customers. There are a few gems but as a whole they are cold, slow, unbothered, and often rude even after they’ve been given amazing tips. The dining is sub par. We loved Chill Out and the steak house but the rest is mediocre at best. We selected a Villa which we loved. Quiet, cool, comfortable, and exactly what we wanted. Overall we would go back but at the prices we paid we truly expected much much more from the staff and the dining.
Stayed 7 nights in Dec 2024

10/10 Excellent

Natasa

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 7 nights in Dec 2024

8/10 Good

Sharon

Traveled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
We had a swim out room which was very nice. Dining options were very good. Our room was not cleaned well and had to ask to have the maid clean the patio.
Stayed 8 nights in Nov 2024

10/10 Excellent

Riley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Ankita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was pur first time in an all inclusive resort and we werwnt let down. 1) We landed and the bags were kept safely tagged by the bell boys and we were requested to checkin first at the counter and were guided to buffet immediately post it. And as luck would have it we were upgraded to family club rooms since we had a 2 yr old with us. 2) The rooms were huge and clean and tge washroom was made available with enough towels and toileteries. 3) The buffet food was 3.5/5 but all the restaurants that you could reserve were all 5/5. Amazing food and service. 4) Kids had a seperate pool an kids zone( only Family Club members had acces to it. Our toddler enjoyed the pool. 5) ALCOHOL- u are not more than 3 - 5 mins at any point in time in this huge property away from a bar. They bar tenders never cheaped on poring it. Damnn were they trying to get you drunk is what you might think. Never do they pour any less than your wish. Amazing service and amazing cocktails. Note: Do carry some US 1 $ bills(50 should be good for a weeks stay) and tip them. Service was phenomenal.
Stayed 5 nights in Dec 2024

8/10 Good

Gabriel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For our first ever all inclusive style resort, my wife and I were very content and satisfied with the overall amenities and services of this property. We are considering going again next year.
Stayed 8 nights in Nov 2024

4/10 Poor

Maira

Liked: Cleanliness
Disliked: Staff & service
I’ve traveled to the Cancun area quite often and was very disappointed by the service and food at this property. The buffet food was not good, if they can’t get the chilaquiles right then that’s a big red flag. Also, forget about getting a reservation in any of their restaurants they claim they’re always booked. We went with a party of 10 people and because we were speaking Spanish the staff automatically assumed we shouldn’t get the same service as “the Americans” Honestly felt discriminated even as we were completely ignored many times when asking for service. There were a couple of nice servers but for the most part most of them were not friendly at all. To top off my experience the last day I was there the cleaning crew threw out my contacts so I had to fly home completely blind without being able to see. The hotel filed a report for my missing contacts but there was nothing done to resolve my issue. Needless to say for the bad service, bad food and inconvenience I would not stay here again.
Stayed 4 nights in Dec 2024