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The Westin Cozumel

4.5 star property
Escape to paradise with an unforgettable beachfront stay where you can indulge in water activities or simply unwind at your leisure.

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Photo gallery for The Westin Cozumel

On the beach, scuba diving, snorkeling
Outdoor treatment areas, sauna, steam room, body treatments, body wraps
Exterior detail
Premium bedding, in-room safe, desk, blackout drapes
On the beach, scuba diving, snorkeling

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Bar
  • All inclusive
  • Room service
The current price is AED 731
AED 1,183 total
includes taxes & fees
9 Feb - 10 Feb

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Classic Room, 2 Queen Beds, Balcony

Classic Room, 2 Queen Beds, Balcony | Premium bedding, in-room safe, desk, blackout drapes

Classic Room, 2 Queen Beds, Balcony

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LED TV
Ceiling fan
Premium bedding
Blackout drapes/curtains
Shower/tub combination
  • 42 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed, Balcony

Premium bedding, in-room safe, desk, blackout drapes

Classic Room, 1 King Bed, Balcony

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LED TV
Ceiling fan
Premium bedding
Blackout drapes/curtains
Shower/tub combination
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Oceanfront

Studio Suite, 1 King Bed, Oceanfront | Premium bedding, in-room safe, desk, blackout drapes

Studio Suite, 1 King Bed, Oceanfront

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LED TV
Ceiling fan
Premium bedding
Blackout drapes/curtains
Separate bedroom
  • 105 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Oceanfront

Studio Suite, 1 King Bed, Oceanfront | Premium bedding, in-room safe, desk, blackout drapes

Studio Suite, 1 King Bed, Oceanfront

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LED TV
Ceiling fan
Premium bedding
Blackout drapes/curtains
Separate bedroom
  • 82 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom | Premium bedding, in-room safe, desk, blackout drapes

Presidential Suite, 1 Bedroom

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LED TV
Ceiling fan
Premium bedding
Blackout drapes/curtains
Separate bedroom
  • 122 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View | Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 Bedroom, Ocean View

Highlights

Deck/patio
Air conditioning
Free cribs/infant beds
LED TV
Ceiling fan
Premium bedding
Blackout drapes/curtains
Separate bedroom
  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Ocean View

Junior Suite, 1 Bedroom, Ocean View | Premium bedding, in-room safe, desk, blackout drapes

Junior Suite, 1 Bedroom, Ocean View

Highlights

Deck/patio
Air conditioning
Free cribs/infant beds
LED TV
Ceiling fan
Premium bedding
Blackout drapes/curtains
Separate bedroom
  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds, Ocean View

Beach/ocean view

Junior Suite, 2 Queen Beds, Ocean View

Highlights

Deck/patio
Air conditioning
Free cribs/infant beds
LED TV
Ceiling fan
Premium bedding
Blackout drapes/curtains
Separate bedroom
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Ocean View

Premium bedding, in-room safe, desk, blackout drapes

Junior Suite, 1 King Bed, Ocean View

Highlights

Deck/patio
Air conditioning
Free cribs/infant beds
LED TV
Ceiling fan
Premium bedding
Blackout drapes/curtains
Separate bedroom
  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Ocean View

Classic Room, 1 King Bed, Ocean View | Premium bedding, in-room safe, desk, blackout drapes

Classic Room, 1 King Bed, Ocean View

Highlights

Air conditioning
Free cribs/infant beds
LED TV
Ceiling fan
Premium bedding
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • 38 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
Carretera Costera Norte Km. 4.8, Cozumel, QROO

What's nearby

  • Cozumel Maritime Terminal - 6 min drive
  • Benito Juarez Park - 6 min drive
  • Punta Langosta Pier - 6 min drive
  • San Miguel Church - 7 min drive
  • Stingray Beach - 9 min drive

Getting around

  • Cozumel Intl. Airport (CZM) - 10 min drive

Restaurants

  • ‪Islands Beach Club - ‬6 min walk
  • ‪Marimex - ‬8 min drive
  • ‪Guidos Restaurante - ‬6 min drive
  • ‪Cocotiki - ‬7 min walk
  • ‪Tequila Beach Club Cozumel - ‬15 min walk

About this property

The Westin Cozumel

Luxury family-friendly resort near Punta Langosta Pier
Located close to San Miguel Church and Benito Juarez Park, The Westin Cozumel provides a poolside bar, a grocery/convenience store, and a terrace. With a beachfront location, scuba diving, and snorkeling, this resort is the perfect place to soak up some sun. Treat yourself to a body treatment, a facial, or a manicure/pedicure at Zazil, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and local and international cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and a playground.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with sun loungers
  • Free self parking
  • Buffet breakfast (surcharge), express check-out, and babysitting (surcharge)
  • Smoke-free premises, multilingual staff, and a reception hall
  • Guest reviews give top marks for the beach locale, helpful staff, and first-rate property condition
Room features
All 152 rooms boast comforts such as 24-hour room service and premium bedding, as well as perks like free WiFi and air conditioning. Guest reviews say good things about the clean rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • Recycling, free infant beds, and coffee/tea makers

All inclusive details

All-inclusive room rates at The Westin Cozumel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee daily: USD 20 per person
  • 2 restaurants
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Cuzamil
  • Las Gaviotas
  • Snack
  • El Cielo

Things to do

  • 24-hour fitness center
  • Full-service spa
  • Outdoor pool
  • Playground
  • Sauna
  • Scuba diving
  • Snorkeling
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free children's club
  • Free cribs/infant beds
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • Elevator
  • Grocery/convenience store
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Beachfront location
  • Garden
  • Pool sun loungers
  • Terrace

Spa

  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 47
  • Grab bar near toilet
  • Toilet grab bar height (inches): 20
  • Hand-held showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Stair-free path to entrance
  • Transfer shower
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 43
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

More

  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Romance packages available
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cribs/infant beds
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • 43-inch LED TV
  • iPod dock

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Desk
  • Energy-saving switches
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 33 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls and litter boxes are available

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per night
  • Destination fee: USD 4 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 20 per person
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Westin Cozumel Resort
Westin Cozumel
The Westin Cozumel Resort
The Westin Cozumel Cozumel
The Westin Cozumel Resort Cozumel

Frequently asked questions

Does The Westin Cozumel have a pool?

Yes, this property has an outdoor pool.

Is The Westin Cozumel pet-friendly?

Yes, this resort allows cats and dogs (limit 2 total) with a maximum weight of up to 33 lbs per pet. There's a fee of USD 50 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at The Westin Cozumel?

Self parking is free at this property.

What time is check-in at The Westin Cozumel?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at The Westin Cozumel?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at The Westin Cozumel?

Some rate plans available at this resort are all-inclusive.

Where is The Westin Cozumel located?

Nestled on the beach, this Zona Hotelera Norte resort is within 6 mi (10 km) of Benito Juarez Park, Punta Langosta Pier, and San Miguel Church. Stingray Beach and Chankanaab National Park are also within 9 mi (15 km).

The Westin Cozumel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 364 out of 638 reviews
Rating 8 - Good. 142 out of 638 reviews
Rating 6 - Okay. 65 out of 638 reviews
Rating 4 - Poor. 33 out of 638 reviews
Rating 2 - Terrible. 34 out of 638 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Todd

Liked: Staff & service
We stayed here about three years ago, and the property was immaculate. Everything was spotless and beautifully maintained. However, the property’s upkeep has deteriorated significantly since then. The bathroom tiles are missing, and the pool is dirty. It doesn’t feel the same quality as when we first stayed here.
Stayed 5 nights in Jan 2025

10/10 Excellent

Loren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give the staff 10 stars I would. Unfortunately, I can only give them five but they certainly deserve 10. Everyone was very helpful and willing to treat you like a king.
Stayed 5 nights in Jan 2025

8/10 Good

Raymond Edward Wunderle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to see some sort of indoor entertainment. (Bingo,Trivia, or Karaoke) in the event there is bad.
Stayed 8 nights in Jan 2025

10/10 Excellent

Loren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here was beyond amazing, and I could not give them a rating higher than five stars or I would!! Everyone was extremely helpful and yet not intrusive. Treated us like kings!
Stayed 1 night in Jan 2025

8/10 Good

Katherine

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The Westin is a very nice hotel. Clean and quiet we walked across the street and had the most amazing grilled lobster and key lime pie. Beach small but beautiful water and snorkelling. No entertainment as it’s a hotel. Food options limited ( again it’s a hotel ) but the food we did eat was good. Only a 10 minute drive from downtown by taxi.
Stayed 7 nights in Nov 2024

8/10 Good

Skylar

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

6/10 Okay

Alben, Arlington

Liked: Cleanliness, staff & service
Stayed 5 nights in Jan 2025

10/10 Excellent

John

Stayed 6 nights in Jan 2025

8/10 Good

Lisa-Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Keita

Stayed 4 nights in Dec 2024

6/10 Okay

Linda, CYPRESS

Stayed 6 nights in Dec 2024

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, great location and amenities
Stayed 1 night in Jan 2025

4/10 Poor

JOELLA

Liked: Cleanliness, property conditions & facilities
My Wife Joella and I stayed at the Westin in 2023, same dates, December 25, through December 31. We were extremely pleased with that stay and could not wait to come back. We have recommended the Westin to everyone who inquired. However, our recent stay at the Westin we were both extremely disappointed with the overall experience. I will name a few disappointments. Our lunch and dinner experience at the Westin was terrible. We ate Christmas dinner and lunch the next day and was very bad. Dry, overcooked, no taste. Appeared to be "slapped" together. We ended up going out for lunch and Dinner the rest of our stay. The breakfast bar was ok. We purchased the All Inclusive package this time and again, disappointed with the quality of the drinks, they seemed watered down. Not certain why the towel cards were for at the pool? The staff was almost militant about returning the towels. Disappointed in the lack of pool chairs and also the lack of respect by the adults with their numerous kids running and splashing around. Also disappointed with the quality of the guests. Our last day, a mature couple along with their teenage children were yelling in front of staff, management and guests, vulgar, insulting, personal slurs at some of the guests for "stealing their pool chairs" Seriously? Not what we expected for a high end resort. We are comfortable with traveling back to Cozumel, however, I would not recommend the Westin to anyone. Robert Satkovich
Stayed 6 nights in Dec 2024

4/10 Poor

Alyssa

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was not cleaned more than a couple times during our 6 day stay. Beach chairs were not available for everyone promoting actual verbal altercations between guests that the resort did nothing about. Beach towels required a card each time and they never had towels.
Stayed 6 nights in Dec 2024

2/10 Terrible

Amy, Acworth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we were very disappointed in the resort. There was poor communication, the room phone was broken, the shower was not good and the staff was less than friendly. The food was low grade and there were not enough pool/beach chairs or pool towels for guests. We really wanted to love it here as I am a Marriott frequent traveler. Unfortunately it was not a great experience and we will not be back.
Stayed 4 nights in Dec 2024

10/10 Excellent

jayakishore

Stayed 5 nights in Nov 2024

10/10 Excellent

David

Stayed 6 nights in Dec 2024

8/10 Good

Luis Enrique Martinez

Stayed 1 night in Nov 2024

10/10 Excellent

Paige

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay!! They welcomed us with a beautiful cake to celebrate our anniversary. The staff was amazing (Virginia aka Vicki on the beach and Margarita at the restaurant were top notch). The all inclusive was definitely worth it and the food and drinks were amazing! We will be back!
Stayed 6 nights in Dec 2024

10/10 Excellent

cara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Westin was an absolute dream vacation. The staff are wonderful and helpful. The food is amazing. The beach is gorgeous, while it is small it has the best snorkeling.
Stayed 6 nights in Nov 2024

2/10 Terrible

Martin, Houston

Traveled with family
Disliked: Staff & service
When we arrive the lady in the counter with a skull butterfly tattoo on her neck did not acknowledge us and keep talking to coworkers or on the phone. Untill a person behind the reception notice this and help us.
Stayed 1 night in Nov 2024

10/10 Excellent

Marjan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Jeffery

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We enjoyed our stay at the hotel. The hotel, restaurant, and beach area were well maintained, safe, and felt like a home away from home. While small in size compared to the other resorts, it won us over by the friendliness of the staff, convenience of activities, and dining experiences. Most enjoyable was their little beach/cove area that offered a relaxing soak in the warm waters and chance snorkel close to land. While at the beach Alex C. and his co-workers took great care of us! We added the all-inclusive option to our reservation and really enjoyed the benefits. Dining options included two sit down restaurants, pool snack bars, and room service.
Stayed 6 nights in Nov 2024

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service
Great time quiet and relaxing
Stayed 4 nights in Nov 2024

8/10 Good

Kevin Richard

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for 3 nights and really enjoyed our stay. The staff is incredibly kind and helpful. Always Going out of their way to make sure all our needs were met. This is a small quiet resort, which we liked, because we have 2 little kids. The food was decent. Never seemed to come out hot. And quality was lacking. But the service made up for it. The drinks were strong. There was plenty to do from snorkeling, kayaking, playing in the little waves. They have a hut with services right there on the property to book sailing, jet skis, scuba, etc… Very disappointed the pools are not heated and are VERY cold. No one was in the pools except some kids. There are also no hot tubs. The adults only pool upstairs has great views but was underwhelming. Not very clean and pool was freezing. We used the kids club for a few hours per day but there is not much structure or activities. It’s also a pretty small room and no outside area. They don’t provide water bottles or snacks for the kids which we found surprising. We used to spa, we did a couples massage. We loved this. The staff was amazing, the massage was fantastic and then a private bath with mimosas on the balcony. All in all we had a great stay, but next time would look for somewhere with heated pools, hot tubs, and a better food selection/quality.
Stayed 3 nights in Nov 2024