Find all hotels by Viceroy Hotel Group in Playacar Zona Hotelera

"Our trip was amazing!"

"Spent 5 days with a group of 12. Had a great time. Staff were friendly and helpful, food options were great, didn’t have a disappointing meal and never had trouble getting into any of the restaurants. Rooms were clean, ac was programmed and wouldn’t go below 22. That was only concern with room. Fridge was restocked daily. Had a swim up room which was a great option for a quiet afternoon in a pool. Main pool staff were amazing and the lunch served was awesome. Some of the afternoon pool activities could use a change. The bingo game does not get a lot of involvement and is more annoying to those who would rather have some music playing and cold drinks flowing. Entertainment nightly was great. Overall great stay and happy we choice this resort. "

"It was amazing! I had a great time. The grounds are beautiful, and staff is amazing! My daughter got married at the resort. Everything was great. I would love to go back and experience more time. This place is beautiful "

"This was our 3rd visit, we love this hotel, the location, beach, pools, food and people. The rooms are good (some sound issues due to the echoes); but still good; The food is well done; the drinks are good; the service and people who clean, make food are all friendly and super helpful! I used laundry service and they were awesome! The amount of room and activities to do is great, never bored and will definitely try to make it back again!! Wifi works everywhere. As Canadians I did notice how all items sold the Mexican dollar matched US dollars on all items and things were quite pricey for us. "

"Great meeting new friends and old"

"Great Vacation. The beach has a beautiful coral reef for snorkeling. Perfect for families. Great food :)"

"I would like to say that the staff was super friendly! It’s much nicer than the pictures, a very quaint clean smaller resort with an intimate feel! They provide carafes and two glasses that you can fill up with water. My only complaint is you had to upgrade to get a coffee pot in the room. Never had a problem, getting beach chairs, or a chair by the pool. Always food available. I believe all the rooms have a patio with a nice chair, chairs and a table. I really enjoyed listening to the birds and sitting out in nature! I must say that I had the best deep tissue massage I’ve ever had I wish I had the young ladies name. Rented some jet skis from behind the hotel, which was a blast! Always felt very safe sharpness within walking distance, either way out of the hotel. To the left is a smaller shopping center with outside restaurant into the right you can walk up into play Adele Carmen on fifth Avenue, which may take about 20 minutes.( I’m 54 and short lol) I totally would recommend this hotel for anybody specially if you’re looking for something budget friendly! Definitely would return♥️"

"This was our 4th vacation at a Riu Palace, first one at this particular resort (Playa del Carmen)..we stay with them because the people, service, dining and resort are always fabulous the only slight negative on this trip was that due to the continued very hot weather, the swimming pools water was warmer than what i prefer...still swam them every day as well as the ocean"

"Amazing definitely would come again "