Find Hotels with Hot Tubs in Playacar Zona Hotelera

"You need to read this review to the end. We came to this resort a few years ago and was not impressed with the food, the staff seemed aloof, and the dining area seemed in need of repair. So….it seems silly that we would return😜. We decided to take a chance because we were going to be traveling with a larger group and wanted to make it an economical trip for everyone. However, because I had been there before I wasn’t really excited. Imagine my surprise just a couple years later, when this vacation so exceeded my expectations! The resort was very clean and I’m picky when it comes to cleanliness, the food was wonderful however, I like more authentic food (they did have American choices if you are a picky eater), they made every repair that was needed and so many great updates (make sure to bring a mug to fill with water. They have added so many fresh water stations throughout the resort. Such a great addition!) and the staff was amazing and so accommodating! I absolutely loved them all! It’s a smaller resort so they get to know you and even your every drink choice! The diving instructor even remembered my hubby from a couple years ago!! The only suggestion I have is that the lunch buffet be improved slightly (however, their is a little snack shack that is good and we did for lunch) We will be back!!"

"Staff were amazing! We had a great time!"

"Myself and girlfriend stayed for 7 days at the occidental. We really appreciated the hospitality and gluten free options and awareness by the staff. They went above and beyond for the service. We were helped every morning by Emilia and Otillio at the beach club and were the best! Prior to coming we were concerned about the gluten free options and environment of the resort. There was lots to do with the xcaret park so close and discounts provided at the resort. Highly recommend and we will be coming back!"

"Excursions were very pricey and the shop for essentials was really expensive. $18 US for a small toothpaste."

"Our 2nd visit to this property & both times have been amazing. The service that is provided from the moment you meet up with the Xcaret employee at the airport to the moment you are drop off at the airport is impressive. "

"Helpful staff. Relaxing pool side and beach. Great area to explore just outside the hotel. "

"Good food, nice size, rooms are good. "

"We will go again "

"Excellent"