Find Family Hotels in Riviera Maya

"Everything fine just food should be a little better "

"Wonderful vacation!"

"My daughter and I had a wonderful stay at this property. It is amazing in every aspect. Swimming pools were wonderful, the beach was outstanding. The booking of the restaurants was easy lots of choices, the food was delicious. With the property being so large, even though there were lots of people you never felt crowded. I would highly recommend staying here the crystal blue water was amazing for snorkeling. All the staff were very welcoming. We will definitely be back. Thank you so much for the wonderful hospitality! "

"This place is beautiful."

"Nos recibieron con mucha amabilidad, todos muy amables desde la entrada, nos ayudaron con las maletas y disfrutamos mucho la estancia "

"We were pleasantly surprised to be welcomed with upgraded perks such as complimentary spa offers and discounts, a private pool and beach access and access to the adjoining resort facilities. We were pleased with the food at the a la carte options. However, accessing them was a logistical nightmare. The online access was down. This required guests to line up daily at 7:30 am to TRY to get a booking for that day. On our second last day, I was first in a line of 25, and was still unable to access any a la carte restaurant for that day. No one was able to book. There is no advance booking- I don’t understand the issue. It must be improved. One other concern was the use of artificial sweeteners in the bar mixes. We all ended up choosing non-choice drinks due to this practice- not only is it an unpleasant aftertaste, it causes migraines in one of our party. We switched to clear drinks like gin and tonic instead of delicious fancy drinks which was disappointing. The juice bar was a real treat, and we utilized it daily. We found the choices for vegetarians and healthy eaters were plenty. The crepe stand was a lovely choice, and the availability of cappuccino at most locations was a bonus. We enjoyed the evening activities and the entertainment and animation staff were wonderful and sometimes hilarious! The dancers in the Latin show were truly world class. Overall, with those small bits of feedback, it was an exceptional vacation and we will certainly try to return. "

"Love the resort especially sian kaan couldn’t really ask anymore of the resort other then maybe better cart service between the other resorts "

"It was great to enjoy the benefits ( pool, restaurants) of the two properties at the Hard Rock Hotel with the ease of the quick free shuttle service. The property is beautiful. "

"We had a great stay, everything was really clean and the food was great. The room we originally booked was no longer available so they comped us a bottle of wine and upgraded us to the privileged wristbands. Great customer service. It was really easy to get chairs by the pool/beach. All the staff was so friendly and helpful. Hope to be back!"