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Dreams Aventuras Riviera Maya - All Inclusive

4.5 star property
Luxury property on the beach, with 2 outdoor pools

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Dreams Aventuras Riviera Maya - All Inclusive

Exterior
Beach/ocean view
Free minibar, in-room safe, desk, blackout drapes
Beach bar
2 outdoor pools, free cabanas, pool umbrellas

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Bar
  • On private beach
The price is AED 1,506
AED 1,506 total
includes taxes & fees
26 Jan - 27 Jan

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Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Preferred Club Ocean Front View King

Free minibar, in-room safe, desk, blackout drapes

Preferred Club Ocean Front View King

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
  • Marina view
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Honeymoon Suite Hot Tub Ocean View

Free minibar, in-room safe, desk, blackout drapes

Preferred Club Honeymoon Suite Hot Tub Ocean View

Highlights

Balcony
Separate sitting area
Private outdoor spa tub
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
  • 41 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front with Hot Tub

Free minibar, in-room safe, desk, blackout drapes

Preferred Club Master Suite Ocean Front with Hot Tub

Highlights

Balcony
Separate sitting area
Private outdoor spa tub
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe King

Free minibar, in-room safe, desk, blackout drapes

Deluxe King

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LCD TV
  • 39 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Family Room Ocean Front

Free minibar, in-room safe, desk, blackout drapes

Preferred Club Family Room Ocean Front

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
  • Ocean view
  • Sleeps 8
  • 2 Double Beds and 1 King Bed

View all photos for Deluxe Ocean View King

Free minibar, in-room safe, desk, blackout drapes

Deluxe Ocean View King

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LCD TV
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Swim Out Double

Free minibar, in-room safe, desk, blackout drapes

Preferred Club Swim Out Double

Highlights

Balcony
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Premium Suite Marina View King with Hot Tub

Preferred Club Premium Suite Marina View King with Hot Tub | Free minibar, in-room safe, desk, blackout drapes

Preferred Club Premium Suite Marina View King with Hot Tub

Highlights

Balcony
Separate sitting area
Private outdoor spa tub
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
  • 41 sq m
  • Marina view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double

Free minibar, in-room safe, desk, blackout drapes

Deluxe Double

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LCD TV
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Swim Out King

Free minibar, in-room safe, desk, blackout drapes

Preferred Club Swim Out King

Highlights

Balcony
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
  • 39 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Master Two Bedroom Suite Ocean Front

Free minibar, in-room safe, desk, blackout drapes

Preferred Club Master Two Bedroom Suite Ocean Front

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
  • Ocean view
  • Sleeps 8
  • 1 King Bed

View all photos for Preferred Club Family Swim Out (Connecting Rooms)

View from room

Preferred Club Family Swim Out (Connecting Rooms)

Highlights

Balcony
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
  • 82 sq m
  • Sleeps 8
  • 2 Double Beds and 1 King Bed

View all photos for Preferred Club Ocean View Double

Free minibar, in-room safe, desk, blackout drapes

Preferred Club Ocean View Double

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Family Room Marina View

Free minibar, in-room safe, desk, blackout drapes

Preferred Club Family Room Marina View

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
  • 82 sq m
  • Marina view
  • Sleeps 8
  • 2 Double Beds and 1 King Bed

View all photos for Preferred Club Family Room Pool View

Free minibar, in-room safe, desk, blackout drapes

Preferred Club Family Room Pool View

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
  • 82 sq m
  • Sleeps 8
  • 2 Double Beds and 1 King Bed

View all photos for Preferred Club Ocean Front View Double

Free minibar, in-room safe, desk, blackout drapes

Preferred Club Ocean Front View Double

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
  • Marina view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Ocean View Double

Free minibar, in-room safe, desk, blackout drapes

Deluxe Ocean View Double

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LCD TV
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Marina View Double

Free minibar, in-room safe, desk, blackout drapes

Preferred Club Marina View Double

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
  • 39 sq m
  • Marina view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Marina View King

View from room

Preferred Club Marina View King

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
  • 39 sq m
  • Marina view
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Family Room Ocean View

Free minibar, in-room safe, desk, blackout drapes

Preferred Club Family Room Ocean View

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
  • 82 sq m
  • Ocean view
  • Sleeps 8
  • 2 Double Beds and 1 King Bed

View all photos for Preferred Club Ocean View King

Free minibar, in-room safe, desk, blackout drapes

Preferred Club Ocean View King

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Winter Deal - ROH

Free minibar, in-room safe, desk, blackout drapes

Winter Deal - ROH

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LCD TV
  • 39 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

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AED 1,739 total
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About the neighborhood

Map
Km 269.5 Carretera Chetumal, Puerto Aventuras, QROO, 77750

What's nearby

  • Dolphin Discovery - 7 min walk
  • Puerto Aventuras Marina - 11 min walk
  • Oasis Beach - 11 min walk
  • Puerto Aventuras Golf Club - 17 min walk
  • Blu Riviera Maya - 6 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 65 min drive

Restaurants

  • ‪Tequilla Bar - ‬7 min walk
  • ‪Bloved Restaurant & Lounge - ‬7 min walk
  • ‪Dolphin Discovery - ‬7 min walk
  • ‪Bamboleo Snack & Grill - ‬12 min walk
  • ‪Nauti Burro - ‬8 min walk

About this property

Dreams Aventuras Riviera Maya - All Inclusive

Luxury all-inclusive property refurbished in 2021 and located near Puerto Aventuras Marina
Take advantage of a free breakfast buffet, an adjacent golf course, and a marina at Dreams Aventuras Riviera Maya - All Inclusive. This property is a great place to bask in the sun with a private beach, beach cabanas, and a beach bar. Indulge in a facial, a manicure/pedicure, and a massage at DREAMS SPA BY PEVONIA, the onsite spa. At the 7 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. The gym offers yoga classes and fitness classes; other things to do include volleyball, archery, and snorkeling. Free in-room WiFi is available to all guests, along with free water park access and 2 swim-up bars.
You'll also find perks like:
  • 2 outdoor pools and a children's pool, with a waterslide, 2 swim-up bars, and free cabanas
  • Free self parking
  • Free bicycle rentals, supervised childcare (surcharge), and multilingual staff
  • ATM/banking services, a banquet hall, and smoke-free premises
  • Guest reviews speak highly of the helpful staff
Room features
All 305 rooms have comforts such as 24-hour room service and laptop-compatible safes, as well as thoughtful touches like air conditioning and separate sitting areas.
More conveniences in all rooms include:
  • Showers, free toiletries, and hair dryers
  • LCD TVs with premium channels
  • Balconies, separate sitting areas, and eco-friendly cleaning products

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling

Land activities

Bicycling
Fitness facilities
Soccer
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 7 restaurants and 1 coffee shop/cafe
  • 2 swim-up bars, 2 poolside bars, 4 bars/lounges and 1 beach bar
  • 24-hour room service

Restaurants on site

  • World Café
  • Seaside Grill
  • Portofino
  • El Patio
  • Oceana

Things to do

  • 2 outdoor pools
  • Fitness classes
  • Arcade/game room
  • Archery
  • Basketball
  • Bicycle tour information
  • Children's pool
  • Fitness center
  • Free bicycle rentals
  • Free water park access
  • Full-service spa
  • Kayaking
  • Lifeguards on site
  • Mini golf
  • Paddleboards on site
  • Playground
  • Shopping
  • Snorkeling
  • Volleyball
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra beds
  • Free water park access
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Supervised childcare (surcharge)
  • Waterslide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space (1646 square feet)
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • Lifeguards on site
  • Marina onsite
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sun loungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Beach towels
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Local artist showcase
  • Locally-owned & organized tours & activities
  • Renovated entire property - May 2021
  • Romance packages available
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Free rollaway beds

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Towels

Entertainment

  • LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per pet, per night
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and pet-sitting services are available

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

Important information

Optional extras

  • Pet fee: USD 65 per pet, per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Puerto Aventuras
Dreams Puerto Aventuras
Dreams Puerto Aventuras All Inclusive
Dreams Puerto Aventuras All Inclusive Resort
Dreams Puerto Aventuras Resort
Dreams Puerto Aventuras Resort All Inclusive
Dreams Resort Puerto Aventuras
Puerto Aventuras All Inclusive
Puerto Aventuras Dreams
Puerto Aventuras Resort
Dreams Hotel Puerto Aventuras
Dreams Puerto Aventuras Hotel Puerto Aventuras
Sunscape Puerto Adventuras
Sunscape Puerto Aventuras Riviera
Dreams Puerto Aventuras Resort Spa All Inclusive

Frequently asked questions

Does Dreams Aventuras Riviera Maya - All Inclusive have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Dreams Aventuras Riviera Maya - All Inclusive pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of USD 65 per pet, per night.

How much is parking at Dreams Aventuras Riviera Maya - All Inclusive?

Self parking is free at this property.

What time is check-in at Dreams Aventuras Riviera Maya - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Dreams Aventuras Riviera Maya - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Dreams Aventuras Riviera Maya - All Inclusive?

Yes, the property is all-inclusive. Activities include snorkeling, kayaking, sailing, and more.

Where is Dreams Aventuras Riviera Maya - All Inclusive located?

Located in Puerto Aventuras, this beachfront property is next to a golf course, 0.6 mi (0.9 km) from Puerto Aventuras Marina, and within 12 mi (20 km) of Xplor Theme Park and Xcaret Eco Theme Park. Akumal Ecological Center and Xel-Há Park are also within 20 mi (32 km).

Dreams Aventuras Riviera Maya - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 204 out of 387 reviews" "
Rating 8 - Good. 88 out of 387 reviews" "
Rating 6 - Okay. 56 out of 387 reviews" "
Rating 4 - Poor. 20 out of 387 reviews" "
Rating 2 - Terrible. 19 out of 387 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Irina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely dreamy! Fantastic service, views, restaurants, beach, gorgeous room; fantastic view, great nightly entertainment! Adjacent Puerto Aventuras village with its dolphins, cafe's, yachts and boutiques adds to the experience. Shopping at Playa del Carmen is beyond!
Stayed 5 nights in Jan 2025

10/10 Excellent

Margie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were absolutely wonderful, so friendly, so helpful and always smiling. I definitely would return.
Stayed 5 nights in Jan 2025

6/10 Okay

thierry

Traveled with family
Liked: Cleanliness, staff & service
Food on property very basic Disappointing
Stayed 4 nights in Jan 2025

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the property and the events at the lobby, the restaurants are ok... puerto aventura is a nice, quiet little town.
Stayed 2 nights in Jan 2025

8/10 Good

Gilbert

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Beautiful property, very family friendly. Natural pool was amazing our kids loved it. All the staff were mostly pleasant however if there is one suggestion I could offer, adhere to guests food preferences whether it’s an allergy or not. The quality of food can be raised and should match the great service. Overall we enjoyed our stay.
Stayed 7 nights in Dec 2024

10/10 Excellent

Nadia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was outstanding, making my young children feel seen. The hotel needs a little TLC but the location and entertainment/activities are excellent
Stayed 7 nights in Nov 2024

6/10 Okay

ANAYELI

Stayed 2 nights in Nov 2024

6/10 Okay

Vesna

Traveled with family and small children, Traveled with group, Traveled with partner
Liked: Staff & service
Food at the restaurants was not good only place that had good foor and drinks was on preferred side. Its great resort for families with small kids but not for couples or families with older kids, not much to do. Beach was nice but water too shallow for swimming. Natural pool was great. Pools were not clean. Staff was great. Room was nice but it smell like mill due.
Stayed 4 nights in Nov 2024

10/10 Excellent

Rick

Stayed 7 nights in Nov 2024

10/10 Excellent

Shamika

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Perfect
Stayed 4 nights in Oct 2024

10/10 Excellent

Brian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect Size, entire staff was great. In a gated community. Perfect vacation!
Stayed 5 nights in Nov 2024

6/10 Okay

Robert Joseph

Traveled with group, Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
I didn’t like after traveling for 9 hours I had to be checked in at the 7th floor just to wait another 35 minutes to be checked in. We had a vip room that smelt like mold with clear water damage to it. The shower has the lowest rain head. I’m 5’6 and still had to bend down to get into it, and the pressure was very weak. I wouldn’t stay again at this property again. It’s not worth the price for what is included. I will say the staff is fantastic.
Stayed 3 nights in Nov 2024

10/10 Excellent

BRETT

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome, not a bad one on the property. Room wasn’t quite what we thought we were getting but overall great experience
Stayed 5 nights in Nov 2024

6/10 Okay

Yuliya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, great service. Lobby bar and preferred pool bar are excellent. Easy and friendly check in, rooms were cleaned and stocked every day. Food choices and night entertainment need improvement. Out of 5. If hrs only 2 nights had decent shows. Wish they had dinner buffet . Also, we were not able to see a doctor in sure when we needed.
Stayed 5 nights in Nov 2024

2/10 Terrible

Juan

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
I am writing to express my frustration with several aspects of the service and amenities during my recent stay, which was far from the level I expected as a preferred guest. Firstly, when I attempted to rent a car, my experience was disappointing. My friend had rented a car the day before with ease, as the front desk handled everything and had the keys ready within a few hours. However, when I went to the front desk, I was told to download the car rental app and handle everything myself. After being brushed off, it wasn’t until my friend showed up and intervened that the staff finally cooperated. This lack of support was frustrating, especially given the smooth process my friend experienced. In addition, I had a troubling experience with room service. I called the designated number five times to place an order, but my calls went unanswered each time. Only after calling the front desk to request they transfer me was I finally able to place my order. To be ignored repeatedly was incredibly frustrating, particularly as a preferred guest who expects better service. When scheduling hydrotherapy, I was told there was only one available time, and the front desk staff was rude and dismissive, essentially telling me to "take it or leave it." I had to go to the spa in person to secure a more convenient time, which should not have been necessary. Furthermore, I was disappointed by the beachside view at your resort. The photos on your website suggested a beautiful, pristine view, but
Stayed 4 nights in Nov 2024

10/10 Excellent

Anela

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience
Stayed 7 nights in Oct 2024

6/10 Okay

Dwayne H

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was just ok
Stayed 7 nights in Nov 2024

10/10 Excellent

Brad

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We visited in November 2024 and couldnt be happier with our choice to visit Dreams Aventuras. There were not many reviews or videos/pictures I could find from the perspective of a young family of 4, so here’s mine. We are a decently travelled family with a 4 and 7 y.o. Pros - Property - smaller in scale and everything you could want/need (amenities, gym, spa, golf nearby, game room, bars, etc); everything was very well maintained, clean and really well appointed in finishes and decor - Preferred access - recommend to have access to nice/quiet pool and restaurant meals you can’t get with regular hotel fee - Service - can’t echo this one enough!! The staff went above and beyond for us (except housekeeping - but more on that later); and they even helped us celebrate some special occasions. (Anniversary and birthday) A very special thank you to our concierge who helped set up a very very special birthday for my daughter, Olive. THANK YOU!!! Things I didn’t really like… - Housekeeping - we found the hours of service to be very challenging. We often did not have our room cleaned/turned over all day until 4 pm, and on 3 occasions they were not done well into the evening (6-7 pm), one of which we had to call to request service. - Indoor games/bars - I didn’t think this was a huge deal given the type of trip we were on, but there were not many options after 11 pm apart from the disco/club. It would have been nice to have a few TV screens, pool table and bar set up somewhere
Stayed 6 nights in Nov 2024

10/10 Excellent

Marlene L

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how attentive and friendly staff was, will definitely visit again thank you 🙏
Stayed 3 nights in Oct 2024

10/10 Excellent

james

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goto putero adventuras 2-3x a year. Best hotel in the "community" will be back again. Guys and gals in the lobby bar/snack area are the best.
Stayed 8 nights in Oct 2024

8/10 Good

Charmaine, Memphis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2024

6/10 Okay

Mail

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Michaela Georgina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
i wish all the restaurants were open due to the construction on site there was a small food selection, overall good experience with staff and property cleanliness!
Stayed 4 nights in Sep 2024

10/10 Excellent

Andrew

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, very attentive. My daughter bumped her head at the pool on the first day and everybody wanted to help and asked after her for the duration
Stayed 2 nights in Sep 2024

10/10 Excellent

Leandro Del

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay the food may not be the best quality other than that you’ll have a great time!
Stayed 7 nights in Sep 2024