See all properties
Save

Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive

4.5 star property
Relax in paradise with breathtaking views from the rooftop terrace or poolside bliss. Rejuvenate your senses with spa treatments and savor delicious cuisine.

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive

10 outdoor pools
Casa Zamna Ocean Front Presidential Suite King Bed | View from room
Casa Zamna Ocean Front Presidential Suite King Bed | Free minibar, in-room safe, individually decorated
10 outdoor pools
10 outdoor pools

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Pool
  • Bar
  • Room service
  • Breakfast included
  • All inclusive
The price is AED 2,155
AED 2,155 total
includes taxes & fees
16 Feb - 17 Feb

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or higher
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 21 of 21 rooms

View all photos for Casa Zamna Ocean Front Junior Suite King Bed

Free minibar, in-room safe, individually decorated

Casa Zamna Ocean Front Junior Suite King Bed

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Ceiling fan
  • 54 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Preferred Club Master Suite, Tropical View

Preferred Club Master Suite, Tropical View | Bathroom | Shower, rainfall showerhead, free toiletries, hair dryer

Preferred Club Master Suite, Tropical View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
  • 137 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Casa Zamna Ocean Front Master Suite King Bed

Casa Zamna Ocean Front Master Suite King Bed | View from room

Casa Zamna Ocean Front Master Suite King Bed

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Ceiling fan
  • 54 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite King Bed

Free minibar, in-room safe, individually decorated

Junior Suite King Bed

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Ceiling fan
  • 61 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Swim Out, Double Beds)

Free minibar, in-room safe, individually decorated

Junior Suite (Swim Out, Double Beds)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Ceiling fan
  • 61 sq m
  • Resort view
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed (Swim Out)

Free minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed (Swim Out)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Ceiling fan
  • 61 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Casa Zamna Ocean Front Presidential Suite King Bed

Casa Zamna Ocean Front Presidential Suite King Bed | Free minibar, in-room safe, individually decorated

Casa Zamna Ocean Front Presidential Suite King Bed

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
  • 89 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Rooftop Master Suite with Plunge Pool

Free minibar, in-room safe, individually decorated

Preferred Club Rooftop Master Suite with Plunge Pool

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Free minibar items
  • 439 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite | Free minibar, in-room safe, individually decorated

Presidential Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Dining table
  • 512 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Casa Zamna Tropical View King

Free minibar, in-room safe, individually decorated

Casa Zamna Tropical View King

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout drapes/curtains
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Villa Zamna (Same price for up to 10 guests)

Villa Zamna (Same price for up to 10 guests) | Bathroom shower

Villa Zamna (Same price for up to 10 guests)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Dining table
  • 576 sq m
  • Ocean view
  • Sleeps 10
  • 4 King Beds and 1 Double Bed

View all photos for Deal of the Day!

Free minibar, in-room safe, individually decorated

Deal of the Day!

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout drapes/curtains
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Casa Zamna Ocean Front Junior Suite

Free minibar, in-room safe, individually decorated

Casa Zamna Ocean Front Junior Suite

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout drapes/curtains
  • 54 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Tropical View, Double Beds)

50-inch flat-screen TV with cable channels, TV

Junior Suite (Tropical View, Double Beds)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Ceiling fan
  • 61 sq m
  • Resort view
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed (Tropical View)

Free minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed (Tropical View)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Ceiling fan
  • 61 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite, Swim Out, King Bed

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite, Swim Out, King Bed

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Ceiling fan
  • 61 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite, Swim Out, Double Beds

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite, Swim Out, Double Beds

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Ceiling fan
  • 61 sq m
  • Resort view
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Junior Suite, Tropical View, Double Beds

50-inch flat-screen TV with cable channels, TV

Preferred Club Junior Suite, Tropical View, Double Beds

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Ceiling fan
  • 61 sq m
  • Resort view
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Junior Suite, Tropical View, King Bed

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite, Tropical View, King Bed

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Ceiling fan
  • 61 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Casa Zamna Tropical View Double w Queen Beds

Free minibar, in-room safe, individually decorated

Casa Zamna Tropical View Double w Queen Beds

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout drapes/curtains
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Master Suite, Swim Out

Preferred Club Master Suite, Swim Out | Room amenity

Preferred Club Master Suite, Swim Out

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
  • 137 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

Similar properties

Aerial view

Dreams Tulum Resort & Spa - All Inclusive

On private beach
Pool
Breakfast included
All inclusive
7.6 out of 10, Good, (1004)
The price is AED 1,703
AED 1,703 total
includes taxes & fees
20 Jan - 21 Jan
Dreams Tulum Resort & Spa - All Inclusive

About the neighborhood

Map
Calle Itzimina esq. Av Kukulkan, Mz 001, Lote 007, Reg 014, Aldea Zama, Tulum, QROO, 77760

What's nearby

  • Tulum National Park - 14 min walk
  • Las Palmas Public Beach - 7 min drive
  • Tulum Beach - 9 min drive
  • Tulum Mayan Ruins - 10 min drive
  • Playa Paraiso - 14 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 99 min drive

Restaurants

  • ‪Rossina Cafe - ‬11 min walk
  • ‪Carl's Jr. - ‬17 min walk
  • ‪Pescaderia Estrada - ‬3 min drive
  • ‪Escama - ‬4 min drive
  • ‪El Capitán - ‬4 min drive

About this property

Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive

Luxury all-inclusive property near Tulum Mayan Ruins
Located close to Playa Paraiso, Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive provides a free breakfast buffet, a beach bar, and a rooftop terrace. Treat yourself to a body scrub, a body wrap, or a massage at the onsite spa. At the 10 on-site restaurants, enjoy breakfast, lunch, dinner, and Mediterranean cuisine. Enjoy onsite activities like beach volleyball and beach yoga. In addition to a coffee shop/cafe and an outdoor entertainment area, guests can connect to free in-room WiFi, with speed of 25+ Mbps.
Other perks at this property include:
  • 10 outdoor pools
  • Free self parking and valet parking
  • A porter/bellhop, coffee/tea in the lobby, and an elevator
  • Multilingual staff, beach umbrellas, and 2 meeting rooms
  • Guest reviews give top marks for the helpful staff
Room features
All 301 individually furnished rooms feature comforts such as 24-hour room service and pillow menus, as well as perks like laptop-compatible safes and air conditioning.
Extra amenities include:
  • Rainfall showers, free toiletries, and hair dryers
  • 50-inch flat-screen TVs with premium channels
  • Furnished balconies or patios, wardrobes/closets, and LED light bulbs

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All meals, snacks, and beverages included
24-hour room service

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Free beach shuttle

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 10 restaurants and 1 coffee shop/cafe
  • 5 bars/lounges and 1 beach bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • Olio
  • Jasmine
  • Seaside Grill
  • Market Café
  • Blue Water Grill

Things to do

  • 10 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Full-service spa

Conveniences

  • ATM/banking services
  • Elevator

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Multilingual staff
  • Porter/bellhop
  • Turndown service

Business services

  • Business center
  • Conference center (5000 square feet of space)
  • Meeting rooms - 2

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Spa

  • 3 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • At least 80% of food locally-sourced
  • Beach towels
  • Designated smoking areas (fines apply)
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 50-inch flat-screen TV
  • Cable channels
  • Premium channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony or patio

More

  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Slippers
  • Turndown service
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property comprises the main hotel building and a separate beachfront section (Casa Zamna room types). The separate beachfront section is located 4.7 miles (7.7 kilometers) from the main building and the parking area.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 65 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available

We should mention

Pool access available from 8:00 AM to 6:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property

Property is also known as

Secrets Tulum Adults Only All Inclusive
Secrets Tulum Adutls Only All Inclusive
Secrets Tulum Resort Beach Club Adults Only All Inclusive

Frequently asked questions

Does Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive have a pool?

Yes, this property has 10 outdoor pools. Pool access is from 8:00 AM–6:00 PM.

Is Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of USD 65 per pet, per day. Service animals are exempt from fees.

How much is parking at Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included.

Where is Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive located?

Located in Zama, this all-inclusive property is 2.7 mi (4.3 km) from Tulum Mayan Ruins and 2.7 mi (4.4 km) from Tulum Beach. Playa Paraiso and Sian Ka'an Biosphere Reserve are also within 6 mi (10 km).

Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 130 out of 235 reviews" "
Rating 8 - Good. 45 out of 235 reviews" "
Rating 6 - Okay. 25 out of 235 reviews" "
Rating 4 - Poor. 18 out of 235 reviews" "
Rating 2 - Terrible. 17 out of 235 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

christelle Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

6/10 Okay

Andrea

Liked: Cleanliness
Stayed 5 nights in Jan 2025

10/10 Excellent

Hector

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience. Our preferred pool was the Edgewater. Ricky was our bartender who anticipated our drink orders and brought them to us. There are multiple events per day and with Aldo as the master of ceremonies, you are in for a good time. Aldo answered all of our questions and made several recommendations. That man deserves a raise. The beach has the best view and the water felt amazing. The resort is near a strip in Tulum with multiple bars and clubs as well as taco stands.
Stayed 4 nights in Jan 2025

2/10 Terrible

Tyler

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Way overpriced, inconvenient and far from the beach, food was terrible, staff was rude and unhelpful, and the pools were freezing. Highly advise you save your trip and choose a different property for your vacation.
Stayed 4 nights in Jan 2025

10/10 Excellent

Emile

Great
Stayed 3 nights in Nov 2024

4/10 Poor

Andreas

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
I recently stayed at Secrets Tulum, and it turned out to be the most disastrous resort experience I’ve ever had. On the very first night, I received an electric shock because the cables behind the lamp’s wall plate weren’t insulated. Although they sent an engineer to fix the problem, the harm was already done—I was deeply unsettled by the incident. The concierge, Fernando, attempted to provide a few concessions, such as a hydrotherapy spa session and a romantic breakfast for my girlfriend and me. However, when we called the next day to confirm our spa appointment, our names weren’t even on the list—apparently, nobody had informed the spa staff. To make matters worse, the promised romantic breakfast was never delivered. We also celebrated New Year’s Eve there and paid $250 for a table with champagne, but when the night came, our table had already been given to someone else. It took them over 45 minutes to locate an alternative table, and we ended up far from the preferred section we had originally paid for. In addition to these issues, the customer service was appalling. The wait times at the restaurants averaged between 45 and 60 minutes, which was especially infuriating considering this is supposed to be a Secrets property. After experiencing all these problems, I can safely say I absolutely would not recommend Secrets Tulum.
Stayed 5 nights in Dec 2024

8/10 Good

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very large. The layout can get confusing trying to find restaurants and pools and bars. The room itself was excellent. Large bathroom/shower area, great views. We were never advised of the app, to know what was open for food choices and times of availability and menus and such, that would have been nice to have been told at check-in (especially since we stayed at preferred tower). The beach club was a nice area as well. Nice to be able to take the shuttle back and forth and get some beach time. May look at staying at that end next time. Overall, a nice stay for a couple of nights. Always enjoy Secrets and the group of hotels they belong to.
Stayed 2 nights in Jan 2025

4/10 Poor

Morgan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
While the property was nice all of the pools were ice cold, all the restaurants had horrible food, and all of the cocktail were not great - no craft cocktails Or elevated wines/craft beers available even to premium guests. Would not go back.
Stayed 2 nights in Jan 2025

8/10 Good

Doris, Walls

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property. All staff was amazing. Food was good
Stayed 3 nights in Dec 2024

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience
Stayed 4 nights in Jan 2025

8/10 Good

Jose Raul

Stayed 2 nights in Oct 2024

10/10 Excellent

Shelsy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great property
Stayed 3 nights in Jan 2025

2/10 Terrible

Raul E Jimenez

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
AVOID at all cost, the staff was rude. My cousing also got hurt while using their transportation and instead of bringing medical assistance, they wanted him to sign a waiver stating that the resort was not responsible for anything. Terrible experience 0/10
Stayed 4 nights in Dec 2024

4/10 Poor

Fatima

Traveled with group
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
It was very unfortunate experience. I come to Mexico every year, and I have to say this trip was the worst.the staff looked overwhelmed and overworked, therefore not willing to help. We had a nice room, but even that was ruined after we had big amount of cash stolen on a New years night, and the security could care less to help you. Definitely would not come back and don’t recommend anyone else going.
Stayed 4 nights in Dec 2024

8/10 Good

Emil

Stayed 3 nights in Dec 2024

10/10 Excellent

Leigh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely go back
Stayed 6 nights in Dec 2024

8/10 Good

Jennifer

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The rooms were damp and smelled mildew. Was preferred status, however, was not shared all of the preferred amenities. Finding your way around the property was problematic. No map was provided. The staff didn't seem like they were overly happy to have jobs. The traveling back-and-forth to the beach was challenging given the traffic. The resort can't do anything about that, need to be very clear about the transport back-and-forth being time consuming.
Stayed 3 nights in Dec 2024

6/10 Okay

Hagit Avital

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hardly any activities. Low variety of food and medium quality
Stayed 4 nights in Dec 2024

10/10 Excellent

rod

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Great food great accommodations. This is our spot.
Stayed 3 nights in Dec 2024

2/10 Terrible

Phasia

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were so many small bugs all over my Chanel and Dior bags and when I complain, they said we were leaving so the only thing that they could comped us with is one free night at our next stay there and we were so confused because I’m not sure what impression we gave that we would come back since that happened. There was no discount applied and honestly they did not care. They came and sprayed extremely strong chemicals and caused us to be late to the beach club so by the time we got there, the rain had started. It was terrible.
Stayed 2 nights in Dec 2024

4/10 Poor

Susana

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very poor dining experience, no heated pools. If you are going between nov and February notice that you can’t get into the pool, to cold .
Stayed 5 nights in Dec 2024

8/10 Good

Dana

Stayed 3 nights in Dec 2024

10/10 Excellent

Jala

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was very luxury the only thing that wasn’t a plus for me was not being by thing beach but they do have a shuttle that transport you back & fourth to the hotel beach club that’s 15mins away
Stayed 4 nights in Dec 2024

4/10 Poor

Diana

Stayed 4 nights in Nov 2024

10/10 Excellent

nipulkumar padmakant

Traveled with family
Liked: Property conditions & facilities
Our secrets tulum stay was wonderful. Booking excursions was easy and convenient without anyone being pushy. The transportation from and to hotel felt very safe as the Amstar staff was always available at the hotel. The resort staff was amazing. The staff concierge Marlen went above and beyond to meet our every request. She was very pleasant and quick to respond via text. She not only booked our reservations for restaurants but also followed up to ensure everything went well. The beach at zamna was private and beautiful. We loved it. We enjoyed the food and hospitality there as well. Our best time was at the Olio restaurant where we went 3 times because the whole staff from Sergio the server, Rene the manager to the Chef Gonzalo gave us an amazing experience. Chef Gonzalo made special meals only for us to meet our diet needs. Every single item he made was delicious. Our many thanks to the whole staff of secrets for making my wife’s birthday trip special.
Stayed 5 nights in Dec 2024