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"Everything was wonderful. Staff was fantastic, friendly, and fun."

"amazing stay "

"What a magical resort! It’s a great place for a family vacation. We loved seeing the monkeys, coatis, and iguanas. The cenotes and natural surroundings were the main reasons we chose this resort. All the restaurant options were fabulous! We especially loved the Japanese restaurant, El Tempo. One great benefit of booking through Expedia is that the hotel concierge will make three restaurant reservations for you. The weather wasn’t ideal for us, but we embraced it—snorkeling in the rain and even spotting a small stingray at the resort’s beach. Be sure to bring water shoes, and you’ll have no trouble walking on the rocky parts of the shore. The rooms were perfect for families, and the bunk beds were an incredible option! The staff were fabulous and so was the night time shows. What a gem of a place! We can’t wait to return!"

"Very nice resort "

"This is truly an amazing property and worth the money. The rooms were nice and clean. The food was top notch at all restaurants, especially the a la carte. We only visited Xplor park which was a lot of fun. My only reasons for not giving 5 starts in all categories were due to the following: 1. As noted in many reviews, the staff push you to attend a presentation for the expanded area of the hotel. This is actually a sales tactic for a membership (which you may or may not be interested in). Though they promise a 90 minute presentation in exchange for a $200 credit, it ended up being over 3 hours between the breakfast with the sales staff then further meetings with managers etc. etc. They need to be more honest up front about the time commitment. Fortunately, the $200 credit is paid at the end which we used at the spa with no issues. 2. We had a garden suite room. It was a ground level floor very close to where people walk to and from the restaurants or the pool. It becomes very loud at night as the room was not very sound proof. To avoid these issues, upgrade your room so you get a higher level, and avoid the sales presentation (unless you feel 3 1/2 hours of your time is worth $200USD). Overall, I will definitely come back in the future."

"Very nice resort."

"Spent 7 nights at the ocean paradise in playa del Carmen with my family total 6 of us 2kids 4 adults youngest 6 oldest 60 and we all loved it and had a great time there is something for everyone "

"It was fine. I didn't like it just because people smoked a lot near the pools. in the next rooms. "

"We stayed at this hotel third time for the last 5 years and everything is perfect: big variety in food, very helpful staff, Nice beach, a lot of swimming pools on the territory. If you booking this property through the Expedia you’ll get vip access to all hotels and restaurants and beaches."