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"Great stay. Clean room"

"The staff have been accommodating, friendly, and knowledgeable. A great team that cares about their customers! We will be back!"

"Location, cleanliness, friendly staff and service"

"We enjoyed all the products provided by the Banff Mountain Soap Company. We loved having the heated parkade and the Keg located in the hotel."

"Everyone at the front seat was nice, warm, and approachable. Security was very patient with all the drunk and semi-rude people we saw. I felt bad for them because I felt like they were being slightly mistreated by those guests, and they still just remained calm. The only negative thing was the “eco friendly” shampoo and soap was not filled. We had no body wash. I ended up just using shampoo, so it wasn’t a big deal. Didn’t call room service because it was super late and I didn’t want to wait. We were on the 14th floor city view. Room was bigger than I expect and the view was great! Also one elevator was out and there are only 2 elevators for the upper floors so it took a bit of time to wait for an elevator when it was busy. Overall the stay was great! "

"This IHG hotel is located well and the staff are really helpful. The two bed rooms (queen/double) are clean and comfortable but there isn't much room at the end of the beds to pass through. That's my only criticism."

"Amazing location, the staff are really polite and attentive. The bedroom was excellent, clean and comfortable, the breakfast was great with a variety option. I highly recommend the hotel. "

"All good "

"Great time ..easy access to casino and shows!"