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"The staff in the dining areas, for recreation, and housekeeping was so thoughtful and engaged. I was extremely impressed with their work ethic and ability to remember who you were and where you were staying. I highly recommend this hotel despite negative reviews. The food was delicious. The options were never ending for dining, entertainment, and activities. The lifeguard was so diligent by the ocean, even when it was windy, the beaches were swept regularly, and there was barely any weeds compared to other areas that we’ve stayed. It was a delightful property and a wonderful experience."

"10/10 Honestly the best decision me and my wife could have made. The stay was awesome. The room service was always one point and always made sure to leave your room nice and tight daily. The food was pretty good as well. Everything was fresh and the service was always on point. The staff were amazing! Above and beyond. Not only were they amazing but really wonderful people as well. They always made sure to answer your questions and try to help you in the best way possible. The only down fall of all this was the other guests. Not all but more than a couple weren’t very considerate. The bar is open daily from 11:00am and on. People were pretty upset at that. And another thing people didn’t stop to think that the employees also live off of tips. So if you could tip them that would be awesome. They provide excellent service so there shouldn’t be no explanation on why you can not tip. Not saying to tip a lot but something is something. Overall amazing place! Family friendly! We will be back!!"

"I liked the pool activities and the beach access. Also the service at both the pool and beach were incredibly fast, friendly and always helpful. The restaurants were delicious and accommodating with our group. I would highly recommend this property for anyone looking to get away, relax and not worry about anything."

"excellent!"

"Every staff member is kind and helpful. This is a very professional resort and its fun and amazing. I will definitely return soon"

"We enjoyed our stay very much. Food was very good, lots of options. Beach was beautiful, as was the resort. Overall the Staff was friendly and helpful. The beds were small and not super comfortable, but everything else was lovely. Enjoyed our stay very much!! Would definitely recommend!"

"There is a lot of great wildlife on the property as it is right beside Xcaret. Having two private entrances to Xcaret is great as it takes many days to fully appreciate everything in Xcaret. Staff are very friendly and accommodating. Lunch and breakfast food selection options were great. Dinner selections were very varied. For the most part the property is kept very clean but could do better job picking up cans and glasses around the pool areas at the end of each day as you found the odd ones still around the next morning. The bartenders are not very good making the fancy cocktails as they should be made but they do not skimp on alcohol. Service in the al la carte restaurants was not consistent but upon request they were responsive. This was our 3rd time at this hotel and overall we would return again."

"Great property with super friendly staff!"

"Great place to stay!"