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Haven Riviera Cancun - All Inclusive - Adults Only

4.5 star property
Elegant adults-only property on the beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Haven Riviera Cancun - All Inclusive - Adults Only

Front of property
4 outdoor pools, free cabanas, pool umbrellas
Exterior
Premium bedding, pillowtop beds, free minibar, in-room safe
View from room

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Breakfast included
    Breakfast included
  • All inclusive
    All inclusive
  • Hot Tub
    Hot Tub
  • Spa
    Spa

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or higher
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Junior Suite, 1 King Bed, Balcony, Partial Ocean View

Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite, 1 King Bed, Balcony, Partial Ocean View

Highlights

Furnished balcony or patio
Private outdoor spa tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Pillowtop bed
  • 63 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Serenity Club Ocean View 2 Queen Beds Junior Suite

Serenity Club Ocean View 2 Queen Beds Junior Suite | Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club Ocean View 2 Queen Beds Junior Suite

Highlights

Furnished balcony or patio
Private outdoor spa tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Pillowtop bed
Separate bedroom
  • 68 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Serenity Club Swim Out Partial Ocean View King Bed Junior Suite

Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club Swim Out Partial Ocean View King Bed Junior Suite

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Pillowtop bed
Separate bedroom
Ceiling fan
  • 68 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Serenity Club, One Bedroom, Master Suite, Ocean Front

Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club, One Bedroom, Master Suite, Ocean Front

Highlights

Furnished balcony or patio
Separate sitting area
Private outdoor spa tub
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Flat-screen TV
  • 116 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Serenity Club, Romance Junior Suite, Swim Out, Ocean Front

Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club, Romance Junior Suite, Swim Out, Ocean Front

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Serenity Club Partial Ocean View 2 Queen Beds Junior Suite

Serenity Club Partial Ocean View 2 Queen Beds Junior Suite | Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club Partial Ocean View 2 Queen Beds Junior Suite

Highlights

Furnished balcony or patio
Private outdoor spa tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Pillowtop bed
Separate bedroom
  • 68 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite (Serenity Club Ocean Front)

Presidential Suite (Serenity Club Ocean Front) | Premium bedding, pillowtop beds, free minibar, in-room safe

Presidential Suite (Serenity Club Ocean Front)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private outdoor spa tub
Air conditioning
Connecting rooms available
Club Lounge
Kitchen
  • 228 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Serenity Club, Two Bedroom, Master Suite, Ocean Front

Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club, Two Bedroom, Master Suite, Ocean Front

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private outdoor spa tub
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
  • 168 sq m
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Pure Wellness Junior Suite Partial Ocean View

Pure Wellness Junior Suite Partial Ocean View | Premium bedding, pillowtop beds, free minibar, in-room safe

Pure Wellness Junior Suite Partial Ocean View

Highlights

Furnished balcony or patio
Private outdoor spa tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Pillowtop bed
Separate bedroom
  • 63 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Serenity Club Swim Out Partial Ocean View 2 Queen Beds Junior Suite

Serenity Club Swim Out Partial Ocean View 2 Queen Beds Junior Suite | Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club Swim Out Partial Ocean View 2 Queen Beds Junior Suite

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Pillowtop bed
Separate bedroom
Ceiling fan
  • 68 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite Garden View

Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite Garden View

Highlights

Furnished balcony or patio
Private outdoor spa tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Pillowtop bed
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Romance Junior Suite Swim-Out Partial Ocean View

Premium bedding, pillowtop beds, free minibar, in-room safe

Romance Junior Suite Swim-Out Partial Ocean View

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Pillowtop bed
  • 63 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Serenity Club Partial Ocean View King Bed Junior Suite

Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club Partial Ocean View King Bed Junior Suite

Highlights

Furnished balcony or patio
Private outdoor spa tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Pillowtop bed
Separate bedroom
  • 69 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Garden View (Swim out)

Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite, 1 King Bed, Garden View (Swim out)

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Pillowtop bed
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Romance Junior Suite Partial Ocean View

Premium bedding, pillowtop beds, free minibar, in-room safe

Romance Junior Suite Partial Ocean View

Highlights

Furnished balcony or patio
Private outdoor spa tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Pillowtop bed
  • 63 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Serenity Club Junior Suite Ocean Front

Serenity Club Junior Suite Ocean Front | Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club Junior Suite Ocean Front

Highlights

Furnished balcony or patio
Private outdoor spa tub
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Swim-Out Partial Ocean View

Junior Suite Swim-Out Partial Ocean View | Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite Swim-Out Partial Ocean View

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Pillowtop bed
  • 63 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Serenity Club Romance Jr Suite Ocean Front

Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club Romance Jr Suite Ocean Front

Highlights

Furnished balcony or patio
Private outdoor spa tub
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Serentiy Club Junior Suite Swim Out Ocean Front

Premium bedding, pillowtop beds, free minibar, in-room safe

Serentiy Club Junior Suite Swim Out Ocean Front

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Serenity Club Ocean View King Bed Junior Suite

Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club Ocean View King Bed Junior Suite

Highlights

Furnished balcony or patio
Private outdoor spa tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Pillowtop bed
Separate bedroom
  • 68 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Building design

Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive

Pool
Breakfast included
All inclusive
Spa
8.6 out of 10, Excellent, (669)
The price is AED 1,695
AED 1,695 total
includes taxes & fees
21 Dec - 22 Dec
Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive

About the neighborhood

Map
Ctra. Federal 307, Chetumal - Pto, Juarez, KM 335, Puerto Morelos, Cancun, QROO, 77569

What's nearby

  • Xoximilco - 10 min drive - 6.7 km
  • Moon Palace Golf Club - 12 min drive - 7.4 km
  • Ventura Park Cancun - 16 min drive - 13.8 km
  • Riviera Cancun Golf Resort - 22 min drive - 15.7 km
  • Delfines Beach - 23 min drive - 20.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 16 min drive

Restaurants

  • ‪Lobby Bar - ‬14 min drive
  • ‪Grand Lobby Bar - ‬13 min drive
  • ‪Grand Central Buffet - ‬14 min drive
  • ‪Momo teppanyaki Resturant - ‬15 min drive
  • ‪The Grill - ‬15 min drive

About this property

Haven Riviera Cancun - All Inclusive - Adults Only

Luxury all-inclusive property near Xoximilco
Located close to Ventura Park Cancun, Haven Riviera Cancun - All Inclusive - Adults Only provides a free breakfast buffet, an adjacent golf course, and a nightclub. With a beachfront location, free beach cabanas, and a beach bar, this property is the perfect place to soak up some sun. Treat yourself to a hot stone massage, hydrotherapy, or a body scrub at the onsite spa. At the 7 on-site restaurants, enjoy breakfast, lunch, dinner, and local and international cuisine. Yoga classes and fitness classes are offered at the 24-hour gym; other things to do include beach yoga and beach volleyball. Stay connected with free in-room WiFi, and guests can find other amenities such as 3 swim-up bars and 3 poolside bars.
You'll also enjoy perks such as:
  • 4 outdoor pools with 3 swim-up bars, free cabanas, and sun loungers
  • Free self parking and valet parking
  • An outdoor tennis court, an electric car charging station, and concierge services
  • Massage treatment rooms, multilingual staff, and a porter/bellhop
  • Guest reviews speak highly of the dining options, breakfast, and pool
Room features
All 435 rooms feature comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the clean, spacious rooms at the property.
Extra amenities include:
  • Recycling and eco-friendly cleaning products
  • Bathrooms with rainfall showers and designer toiletries
  • 50-inch flat-screen TVs with cable channels
  • Furnished balconies or patios, wardrobes/closets, and ceiling fans

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Tennis

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Preferred Hotels & Resorts.

Languages

English, French, German, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 7 restaurants and 1 coffee shop/cafe
  • 3 swim-up bars, 3 poolside bars, 8 bars/lounges and 1 beach bar
  • 24-hour room service

Restaurants on site

  • Tahani
  • Agua Bendita
  • Olios
  • Vora Mar
  • Satsu

Things to do

  • 24-hour fitness center
  • 24-hour pool access
  • 4 outdoor pools
  • Fitness classes
  • Beach volleyball
  • Beach yoga
  • Full-service spa
  • Nightclub
  • Outdoor tennis court
  • Pilates classes
  • Spa tub
  • Table tennis
  • Tennis
  • Yoga classes

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Newspapers in lobby
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Golf cart
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (20000 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beachfront location
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 9 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairways
  • In-room accessibility
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Comprehensive recycling policy
  • Couples dining
  • Designated smoking areas (fines apply)
  • Humane treatment of captive wild animals
  • Local culture & ecosystem education
  • Locally-owned & organized tours & activities
  • Romance packages available
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • 50-inch flat-screen TV
  • Cable channels
  • iPod dock

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony or patio

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Electrical adapters/chargers
  • Energy-saving switches
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Recycling
  • Restaurant dining guide
  • Safe
  • Slippers
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

24-hour pool access
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Haven Riviera Cancun Resort SPA All Inclusive Adults Only
Haven Riviera Cancun Resort SPA All Inclusive Adults Only
Haven Riviera Cancun Resort All Inclusive Adults Puerto Morelos
Haven Riviera Cancun Resort All Inclusive Adults
Haven Riviera Cancun All Inclusive Adults Puerto Morelos
Haven Riviera Cancun All Inclusive Adults
Haven Riviera Cancun Inclusive
Haven Riviera Cancun All Inclusive Adults Only
Haven Riviera Cancun - All Inclusive - Adults Only Cancun
Haven Riviera Cancun Resort SPA All Inclusive Adults Only
Haven Riviera Cancun All Inclusive All Inclusive Adults Only

Frequently asked questions

Does Haven Riviera Cancun - All Inclusive - Adults Only have a pool?

Yes, this property has 4 outdoor pools. Pool access is available 24 hours a day.

Is Haven Riviera Cancun - All Inclusive - Adults Only pet-friendly?

No, pets are not allowed at this property.

How much is parking at Haven Riviera Cancun - All Inclusive - Adults Only?

Self parking and valet parking are free at this property.

What time is check-in at Haven Riviera Cancun - All Inclusive - Adults Only?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Haven Riviera Cancun - All Inclusive - Adults Only?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Haven Riviera Cancun - All Inclusive - Adults Only?

Yes, the property is all-inclusive. All food and beverages are included, and activities include tennis, aerobics classes, bartending classes, and more.

Where is Haven Riviera Cancun - All Inclusive - Adults Only located?

Located in Cancun, this beachfront property is next to a golf course, 4.1 mi (6.6 km) from Xoximilco, and within 16 mi (25 km) of Ventura Park Cancun and Delfines Beach. Puerto Morelos Beach and El Rey Ruins are also within 16 mi (25 km).

Haven Riviera Cancun - All Inclusive - Adults Only Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 2753 out of 3839 reviews" "
Rating 8 - Good. 691 out of 3839 reviews" "
Rating 6 - Okay. 222 out of 3839 reviews" "
Rating 4 - Poor. 90 out of 3839 reviews" "
Rating 2 - Terrible. 83 out of 3839 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Thomas

Traveled with group
Disliked: Staff & service
Compared to other properties at this price point, Haven was inferior to multiple places we’ve stayed in the Cancun area. The property is not well maintained, food is very average, service is average, and beach is below average. All relative to the price paid.
Stayed 4 nights in Nov 2024

8/10 Good

Melissa

Stayed 4 nights in Oct 2024

10/10 Excellent

Jaica Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ust got back from Haven Riviera Cancun and had the best time! The service was top-notch—every single staff member was super friendly and went out of their way to make sure we had a great experience. The resort has so many great options for dining. Ate steak for lunch every single day! Can't complain. Honestly, it felt like we were treated like VIPs the whole time. Definitely worth every penny. Can’t wait to go back!
Stayed 6 nights in Nov 2024

10/10 Excellent

Bryant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Hidayat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience will recommend to friends for sure.
Stayed 6 nights in Nov 2024

10/10 Excellent

Anna, Acworth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Haven Riviera Cancun was a great experience. The Resort, hospitality, food and amenities were all enjoyable and exceptional standard. I wasn't pleased with lack of being able to enjoy the beach. The description and pictures online, gives the empression of clear water and the abilitly to enjoy a beach day. That was not the case during my stay. However, I fully enjoyed the pool daily and the entertainment provided at the pool. The 24hr pool access was a bonus as well.

4/10 Poor

Peter

Disliked: Cleanliness
Stayed 5 nights in Nov 2024

8/10 Good

Anne

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was beautiful and well appointed we had the Serenity Club Oceanfront Swimout bldg 5 and these beds face the ocean. Great bar service to our room from Levi. All pools clean and good bar service. Vistas and buffet excellent for lunch. Tahini and buffet good for breakfast but coffee service lacking at Tahini every day. Dinners hit or miss. Long waits for food and tables even though we had reservations and Olios all 6 dinners came out stone cold yes stone cold couldn’t eat the food and were served almost 2 hours after arrival and got drinks after food arrived and no follow up by wait staff Butler was ok promises things but never happened rooms given away to other people bands didn’t work etc barely saw our butler only use was booking dinners Not a lot of variety of food on dinner menus as at other resorts we have been to Would we rush back no Many other options in Mexico Poor set up for night entertainment A lot of bugs bring bug spray Theatre extremely small disappointing if you want to see the entertainment Day activities lack
Stayed 7 nights in Nov 2024

10/10 Excellent

Jayla Marissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Samantha Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing! The food was wonderful and the staff was incredible! Can’t wait to go back!
Stayed 5 nights in Nov 2024

10/10 Excellent

Christine Marie, Concord Township

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was our favorite one in Mexico. Rooms were amazing. Customer service was wonderful. Would stay here again ONLY dislike was Vista swim up bar staff was not very attentive and their signature drinks were all inconsistent
Stayed 7 nights in Nov 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

8/10 Good

Si

Traveled with family
Liked: Cleanliness, staff & service, amenities
it's decent for the price. bedroom has tattered curtains but I didn't stay in my room long enough to care too much. had to have someone clean shower doors. certain bartenders were dude, but don't let it ruin your mood! I like that giant pools, the beach is right there though full of seaweed. never crowded anywhere which is nice. seems to have construction going on for awhile now.
Stayed 4 nights in Nov 2024

8/10 Good

Sheri Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Music at the round pool was repetitive . Song said same Word over and over.
Stayed 7 nights in Nov 2024

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in Nov 2024

6/10 Okay

Elsa Monica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, lovely rooms but food was definitely just average.
Stayed 3 nights in Nov 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Great resort! Highly recommend
Stayed 7 nights in Nov 2024

10/10 Excellent

Terrence Lawrence

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were excellent and went above our expectations
Stayed 7 nights in Nov 2024

10/10 Excellent

Jamie

Stayed 3 nights in Oct 2024

10/10 Excellent

Amy

Stayed 5 nights in Oct 2024

2/10 Terrible

Kayla, Victoria

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms and property were very visibly unclean (including blood stains on hammocks, blood on the hallway floor in building 4, dirt all over pool loungers, almost every cup and glass at the bars and restaurants were dirty, heavily stained towels at the pool, garbage on beach, constant crumbs and hair on tables and chairs in restaurants, etc). The service from staff was extremely hit and miss. Fernando at the pool, Maria/Nicole/Luiz at the bars, Jonathan/Dafne/bartender at Satsu, Kevin at Agua Bendita, and Christian at Olios were amazing!!! The food/service at Vora Mar was awful and food around the resort overall was mediocre, with the exception of Olios and Satsu, which were both great. Make sure to bring pants and a collared shirt if you’re dining at Olios or you will be provided with communal clothes. The pools were constantly running out of towels and the pool bars out of cups so people were bringing their own water bottles for drinks. Indoor and outdoor drains were clogged our entire stay, hot water in room shower and balcony jacuzzi did not work and required maintenance during our stay, after which we could get hot water in the mornings but only cold water in the evenings. Overall Haven was really disappointing and you’re better off spending the same amount of money for a much better experience at a Barcelo or Secrets resort.
Stayed 7 nights in Nov 2024

10/10 Excellent

Iyonna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Nov 2024

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

8/10 Good

Flordeliza

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like the beach, too much seaweed. Should be cleaned and raked everyday!
Stayed 7 nights in Nov 2024