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"Such lovely staff! I really enjoyed that the hotel was right in the heart of the old quarter- very hectic and exciting!"

"Staff was incredible. "

"Hotel is beside a mall with lots of high end pastries and food. "

"The hotel was great but the staff was amazing! So helpful; even when my son had lost his contact case one is the girls in the front desk asked someone from her family about o bring an extra contact case she had. Now that is going to way above and beyond, the entire staff is as similar. We were just blown away by the service we received l. I give this place 10 stars "

"Brilliant hotel, staff were amazing, friendly and helpful. Rooms are beautiful and spotlessly clean. Location perfect for exploring Train Street and the old quarter. Would definitely recommend and will stay here if in Hanoi again."

"Loved the Sofitel Hanoi. Staff and property were exquisite and walkable to main Hanoi attractions. Awesome spa facility and great restaurants and bar. Also a great cigar menu and lounge for those who partake. Will stay here again. "

"Beautiful Hotel with great staff. Location was excellent for walking to most places (restaurants, coffee shops at train street, convenience store, lake)"

"Excellent location. Very convenient to walk around the city. Excellent staff service. One of the best hotels in the city"

"The room was spacious, a bit dated but the bathroom was exactly as the pictured showed - luxurious! The balcony on the waterfront is so pretty although there is not much of a view of the city. The staff are so polite and accommodating. The breakfast was one of my favourites! And the Saigon restaurant staff and staff at the Italian restaurant treated you like kings and queens, thank you to the lovely staff who served us."