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"Great. Highly recommend."

"Great rooms and positioned on the West Lake. Excellent Japanese restaurant and a good rooftop bar/pool"

"Too noisy for the air conditioning "

"It’s in a great part of the city, a bit quieter than the centre. The staff were very helpful and friendly. The room size was much smaller than it appears on the photos. There’s little in bathroom amenities even though the bathroom was a good size. The shower door was very noisy and difficult to slide. There was no space to put the jug except on the floor. Just a couple of little changes would make it a much more pleasant stay. Also had trouble with the aircon. The hotel does have its charm. "

"Great value for money, good size rooms, clean and tidy. Right next to a large hostel, don’t be put off by that as the hostel is a great location for all info on trips, booking taxis etc and the staff are mainly from the U.K. You will get some noise if you are located at the front but you get that in virtually every hotel in Hanoi. Located in a good area for bars & restaurants. Try Durty Burger, Black Jacks for good UK style food. "

"We had a wonderful stay at Elegant Suites. The room was excellent with an incredible view of the lake. We had 2 bedrooms, 2 bathrooms and a small kitchen. Breakfast was great. Staff was amazing. "

"Everything was nice"

"Good location. Bad upkeep and service. The selection for breakfast is very limited. Also the rooom does not even have a kettel."