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"Our stay at La Nueva was exceptional! The entire staff made our stay, from greeting us outside the front door when we arrived to tea and snacks as we checked in. Friendly, so helpful and kind, and extremely accommodating! The food was excellent and the Sky Bar was beautiful. The wait staff felt like friends. The property was lovely and the rooms were just the right size plus had a great bathroom and shower. They arranged cars for us, had my son’s suit dry cleaned in a day, and even packed a breakfast for an early morning flight. Have never had such incredible service at a hotel and could tell they loved their jobs and working with guests from all over the world. We wouldn’t stay anywhere else and look forward to going back someday. Thank you Jimmy and everyone there for making the trip for our son’s wedding practically perfect! "

"The staff here was amazing, upgraded me for free the first night and the laundry service was great also. A really nice room too!"

"We chose this hotel because it is quite near Hoan Kiem lake and the price was right. The staff was cheerful, informative and very helpful. They responded quickly to our queries we asked via Expedia.com. The breakfast was good. The rooms were clean. Overall we enjoyed our stay at Royal palace hotel "

"the service is exceptional"