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Victor Metropolis Hotel & Rooftop Bar

5.0 star property
Savor Vietnamese cuisine on the rooftop while taking in live music performances or simply relax amidst stunning lake views.

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Victor Metropolis Hotel & Rooftop Bar

Serves lunch, dinner, and happy hour
Exterior
Classic Double Room, City View | Premium bedding, minibar, blackout drapes, soundproofing
Hot stone massages, deep-tissue massages, Swedish massages
Serves lunch, dinner, and happy hour

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Gym
The price is AED 291
AED 330 total
includes taxes & fees
27 Jan - 28 Jan

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Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Classic Double Room, City View

Classic Double Room, City View | Premium bedding, minibar, blackout drapes, soundproofing

Classic Double Room, City View

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Double or Twin Room (Internal window)

Premium Double or Twin Room (Internal window) | Premium bedding, minibar, blackout drapes, soundproofing

Premium Double or Twin Room (Internal window)

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • 23 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Classic Double Room (Internal window)

Classic Double Room (Internal window) | Premium bedding, minibar, blackout drapes, soundproofing

Classic Double Room (Internal window)

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Double or Twin Room, City View

Premium Double or Twin Room, City View | Premium bedding, minibar, blackout drapes, soundproofing

Premium Double or Twin Room, City View

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Large Twin Beds OR 1 King Bed

View all photos for Deluxe Triple Room

Deluxe Triple Room | Premium bedding, minibar, blackout drapes, soundproofing

Deluxe Triple Room

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • 25 sq m
  • Sleeps 3
  • 3 Large Twin Beds

View all photos for Victor suite room with Balcony

Victor suite room with Balcony | Premium bedding, minibar, blackout drapes, soundproofing

Victor suite room with Balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
  • 45 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Honeymoon Suite, 1 King Bed, Lake View

Honeymoon Suite, 1 King Bed, Lake View | Premium bedding, minibar, blackout drapes, soundproofing

Honeymoon Suite, 1 King Bed, Lake View

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Plasma TV
Hypo-allergenic bedding
  • 39 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, Connecting Rooms, City View

Premium bedding, minibar, blackout drapes, soundproofing

Family Room, Connecting Rooms, City View

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Plasma TV
Hypo-allergenic bedding
  • 50 sq m
  • City view
  • Sleeps 5
  • 1 King Bed and 3 Large Twin Beds

View all photos for King Double or Twin room with city view

Premium bedding, minibar, blackout drapes, soundproofing

King Double or Twin room with city view

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Plasma TV
Hypo-allergenic bedding
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

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About the neighborhood

Map
58 Hang Gai street, Hang Gai ward, Hanoi, 100000

What's nearby

  • Hoan Kiem Lake - 3 min walk
  • Hanoi Old Town Night Market - 3 min walk
  • Thang Long Water Puppet Theatre - 5 min walk
  • St. Joseph's Cathedral of Hanoi - 6 min walk
  • Dong Xuan Market - 9 min walk

Getting around

  • Hanoi Long Bien Station - 15 min walk
  • Noi Bai Intl. Airport (HAN) - 42 min drive

Restaurants

  • ‪King roti - ‬1 min walk
  • ‪Domino's Pizza - ‬1 min walk
  • ‪phở gà 26 Hà Trung - ‬2 min walk
  • ‪Hoàng Thực - Hoa Quả Dầm - ‬1 min walk
  • ‪The Little Hanoi - ‬1 min walk

About this property

Victor Metropolis Hotel & Rooftop Bar

Luxury family-friendly hotel near Hoan Kiem Lake
Located close to Hanoi Old Town Night Market and Hoan Kiem Lake Weekend Walking Street, Victor Metropolis Hotel & Rooftop Bar provides a free breakfast buffet, a free manager's reception, and concerts and live shows. Treat yourself to a sports massage, a facial, or a manicure/pedicure at Victor Luxe Spa, the onsite spa. The on-site Vietnamese cuisine restaurant, Victor Rooftop Bar, offers lunch, dinner, and happy hour. In addition to a coffee shop/cafe and dry cleaning/laundry services, guests can connect to free in-room WiFi, with speed of 500+ Mbps (good for 6+ people or 10+ devices).
Additional perks include:
  • Limo/town car service, concierge services, and a front-desk safe
  • Smoke-free premises, a music library, and a porter/bellhop
  • A gift shop, coffee/tea in the lobby, and free newspapers
  • Guest reviews give top marks for the helpful staff
Room features
All 99 rooms feature comforts such as 24-hour room service and fireplaces, in addition to perks like premium bedding and pillow menus.
Extra amenities include:
  • Reusable coffee/tea filters, recycling, and LED light bulbs
  • Bathrooms with designer toiletries and hair dryers
  • 32-inch plasma TVs with premium channels
  • Wardrobes/closets, eco-friendly cleaning products, and free tea bags/instant coffee

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request
  • 24-hour roundtrip train station shuttle (surcharge)
  • Train station shuttle on request, at scheduled times
  • Bus station shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Limo/town car service
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 6:00 AM–9:30 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Free reception (select days)
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • Victor Rooftop Bar
  • Victor restaurant & bar

Things to do

  • Bicycle tour information
  • Concerts/live shows
  • Fitness center
  • Full-service spa

Family friendly

  • Free babysitting
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Lockers available

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Spa

  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Accessible airport shuttle
  • Area rugs in public areas
  • Elevator
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • In-room accessibility
  • Magnifying mirror
  • Wheelchair-accessible path to elevator

More

  • 100% renewable energy
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Books
  • Couples dining
  • Double-glazed windows
  • Fireplace in lobby
  • Locally-owned & organized tours & activities
  • Music library
  • Romance packages available
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 32-inch plasma TV
  • Premium channels
  • Satellite channels

Food and drink

  • Champagne service
  • Coffee/tea filters (reusable)
  • Electric kettle
  • Free bottled water
  • Free tea bags/instant coffee
  • Minibar
  • Tea service at check-in

More

  • Connecting rooms available
  • Eco-friendly cleaning products provided
  • Electrical adapters/chargers
  • Fireplace
  • Free newspapers
  • Guidebooks/recommendations
  • In-room massage
  • Iron/ironing board
  • LED light bulbs
  • Local maps
  • Phone
  • Printer
  • Recycling
  • Restaurant dining guide
  • Slippers
  • Soundproofing
  • Turndown service
  • Water-efficient showers only
  • Water-efficient toilets only
  • Window screens

Policies

Check-in

Check-in time starts at 2:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, airport, train station, and bus station (surcharges may apply); to arrange pick-up, contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3 percent for credit card payments
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities or services will be unavailable from November 21 2024 to May 31 2025 (dates subject to change):
  • Fitness facilities
The following facilities are closed seasonally each year. They will be closed from September 1 to December 31:
  • Fitness facilities
The property will be renovating from November 21 2024 to May 31 2025 (completion date subject to change). The following areas are affected:
  • Fitness facilities
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 799000.0 per day
Cribs (infant beds) are available for VND 799000.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Christmas Eve (24 December) Gala Dinner per adult: VND 1777777
  • Valentine's Day (14 February) Gala Dinner per adult: VND 1777777
  • Valentine's Day (14 February) Gala Dinner per child: VND 999999 (up to 9 years old)

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: VND 4500000 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: VND 4500000 (one-way), (up to 18 years old)
  • Crib (infant bed) fee: VND 799000.0 per day
  • Rollaway bed fee: VND 799000.0 per day
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses geothermal energy, plus eco-friendly cleaning products
Safety features at this property include a fire extinguisher, window guards, and outdoor lighting
Property Registration Number 58585858

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is required for transportation to and from this property

Property is also known as

Victor Metropolis Hotel & Rooftop Bar Hotel
Victor Metropolis Hotel & Rooftop Bar Hanoi
Victor Metropolis Hotel & Rooftop Bar Hotel Hanoi

Frequently asked questions

Is Victor Metropolis Hotel & Rooftop Bar pet-friendly?

No, pets are not allowed at this property.

How much is parking at Victor Metropolis Hotel & Rooftop Bar ?

This property doesn't offer parking.

What time is check-in at Victor Metropolis Hotel & Rooftop Bar ?

Check-in begins at 2:00 PM. After-hours check-in is not available.

What time is check-out at Victor Metropolis Hotel & Rooftop Bar ?

Check-out is at noon.

Does Victor Metropolis Hotel & Rooftop Bar provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 4500000 per vehicle applies.

Where is Victor Metropolis Hotel & Rooftop Bar located?

This family-friendly Hanoi hotel is located near the airport, just steps from Hoan Kiem Lake Weekend Walking Street and Hanoi Old Town Night Market. Hoan Kiem Lake and Thang Long Water Puppet Theatre are also within 5 minutes. Hanoi Long Bien Station is 15 minutes by foot and Hanoi Railway Station is 17 minutes.

Victor Metropolis Hotel & Rooftop Bar Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 494 out of 594 reviews" "
Rating 8 - Good. 21 out of 594 reviews" "
Rating 6 - Okay. 29 out of 594 reviews" "
Rating 4 - Poor. 16 out of 594 reviews" "
Rating 2 - Terrible. 34 out of 594 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

4/10 Poor

james

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Not a 5star property, 3 star at best.
Stayed 1 night in Dec 2024

8/10 Good

Matt

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2024

2/10 Terrible

Kim-Trang

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hard to contact the hotel staff; they only communicate close to arrival. Hallways of both Victor Metropolis and Victor Gallery are filled with hotel supplies; the bathroom drainage was a problem; the safe didn’t work; breakfast coffee/tea was cold. This was part of a group of bookings made 6 weeks in advance (some made directly on hotel website – not recommended, we were charged twice and are disputing). Just a few days before arrival, we were emailed that a mandatory $64/person New Year’s Eve dinner would be charged whether we attend or not. Wasn’t posted on website, and past date to cancel. We were also put up at the sister hotel, Gallery, where some of our bed requests couldn’t be met, and the rooms were much smaller than the Metropolis, where we had reserved. Despite receiving our entrée orders for the NYE dinner at least 3 hours in advance, when we arrived, fish and vegetarian options were gone and only beef was left. When asked what the vegetarians would eat, we were told salad. $64 for salad?!? They came up with 3 subpar vegetarian meals (actually, all the meals were subpar), and I had to ask them to comp us champagne for our disappointment; we were given 1 bottle of prosecco for our group of 16. We have only stayed in 5-star hotels on this trip. Victor hotels are so poorly managed that we feel cheated. Would not stay here had we known, and do not recommend this place.
Stayed 3 nights in Jan 2025

2/10 Terrible

Kim-Trang

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hard to contact the hotel staff; they only communicate close to arrival. Hallways of both Victor Metropolis and Victor Gallery are filled with hotel supplies; the bathroom drainage was a problem; the safe didn’t work; breakfast coffee/tea was cold. This was part of a group of bookings made 6 weeks in advance (some made directly on hotel website – not recommended, we were charged twice and are disputing). Just a few days before arrival, we were emailed that a mandatory $64/person New Year’s Eve dinner would be charged whether we attend or not. Wasn’t posted on website, and past date to cancel. We were also put up at the sister hotel, Gallery, where some of our bed requests couldn’t be met, and the rooms were much smaller than the Metropolis, where we had reserved. Despite receiving our entrée orders for the NYE dinner at least 3 hours in advance, when we arrived, fish and vegetarian options were gone and only beef was left. When asked what the vegetarians would eat, we were told salad. $64 for salad?!? They came up with 3 subpar vegetarian meals (actually, all the meals were subpar), and I had to ask them to comp us champagne for our disappointment; we were given 1 bottle of prosecco for our group of 16. We have only stayed in 5-star hotels on this trip. Victor hotels are so poorly managed that we feel cheated. Would not stay here had we known, and do not recommend this place.
Stayed 1 night in Jan 2025

2/10 Terrible

Kim-Trang

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hard to contact the hotel staff; they only communicate close to arrival. Hallways of both Victor Metropolis and Victor Gallery are filled with hotel supplies; the bathroom drainage was a problem; the safe didn’t work; breakfast coffee/tea was cold. This was part of a group of bookings made 6 weeks in advance (some made directly on hotel website – not recommended, we were charged twice and are disputing). Just a few days before arrival, we were emailed that a mandatory $64/person New Year’s Eve dinner would be charged whether we attend or not. Wasn’t posted on website, and past date to cancel. We were also put up at the sister hotel, Gallery, where some of our bed requests couldn’t be met, and the rooms were much smaller than the Metropolis, where we had reserved. Despite receiving our entrée orders for the NYE dinner at least 3 hours in advance, when we arrived, fish and vegetarian options were gone and only beef was left. When asked what the vegetarians would eat, we were told salad. $64 for salad?!? They came up with 3 subpar vegetarian meals (actually, all the meals were subpar), and I had to ask them to comp us champagne for our disappointment; we were given 1 bottle of prosecco for our group of 16. We have only stayed in 5-star hotels on this trip. Victor hotels are so poorly managed that we feel cheated. Would not stay here had we known, and do not recommend this place.
Stayed 1 night in Dec 2024

4/10 Poor

ATHANASIOS

Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Nice location, poor cleaning. Early in the morning there was no hot water for shower. We were upgraded but on the last day asked to change room because they had done some mistake obviously. We refused to get into that.
Stayed 4 nights in Jan 2025

2/10 Terrible

Cristina

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
AVOID THIS PLACE TRAVELLERS!!!! We arrived in Hanoi on the 30th of December and when we wanted to check in, we were asked by the receptionist to pay extra $120 for the NYE dinner which we refused to do so and she kept saying it is mandatory and we need to pay and she started shouting at us and being extremely rude. We attended the dinner on the NYE which it was supposed to be a 5 course dinner but we only got 4 and it was TERRIBLE, we had to leave to find a place to eat. They are also advertising the rooms with gym but there’s no gym and one receptionist said they closed it and another one said it’s in renovations. When we checked out, we had a list of complaint to mention and the receptionist was listening to us and once the phone rang, her manager told her to pick up the phone whilst we were standing there and explain y our frustrations, he then became extremely rude and told us to get out. We’ve never experienced anything like this before and we both travelled quite a bit around the world but this is definitely the worst place we’ve stayed in. The only positive fact about this hotel is the location. Please save your money and stay else where, there are many other hotels around here.
Stayed 3 nights in Dec 2024

4/10 Poor

Paul

Traveled with family
Disliked: Staff & service
Staff was uncooperative handling reservation issues!
Stayed 3 nights in Dec 2024

6/10 Okay

Janie

The room smelt and we asked to move. A little long winded but we got there in the end!
Stayed 1 night in Dec 2024

2/10 Terrible

Tameron

Stayed 3 nights in Dec 2024

2/10 Terrible

Kendyll Van

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Aditya, Delhi

Traveled with group
Liked: Cleanliness, staff & service, amenities
The property is at the heart of old quarter of Hanoi city which was the best thing, plenty of shopping and eating places nearby. However, the room was a but small and the lights were very dim in the room which was problematic. The staff were friendly and the checkin was smooth. Overall a nice stay at a good location.
Stayed 1 night in Dec 2024

10/10 Excellent

Andrea, SUWANEE

Stayed 1 night in Nov 2024

6/10 Okay

Tia

The bathroom set up is awkward with a window to the outside down a shallow space that is very difficult to get down to close —resulting in the workd being ablevto see you shower. Not that you would want to shower as it was super cold water at all times of the day and the walls and mirrows were not super clean. The room is sml. The breakfast would have been okay gad it not been for the staff who blasted their phones super loud while we were having our breakfast first thing in the morning. Super rude. Clearly not working is one thing but making the whole environment super loud and uncomfortable with their loud phones is another thing entirely. I stayed at other hotels within 6 blocks for cheaper, much better accomodation and customer service. The rooftop lounge is a filthy mess…broken machinery lying around and everything completely dirty with chairs piled up. The lighting is poor in the steps you need to take to get up there and I missed a stair on way back down and am lucky I caught myself as I was falling. The room lighting was terrible in the bathroom. And super loud outdoor noises in the mornings as I think there must be a school nearby. Not recommended…especially as they said they just upgraded….
Stayed 2 nights in Dec 2024

10/10 Excellent

ahmed, Orpington

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, in the middle of old town with easy access to everything! But this comes with a price as it becomes very noisy from the lively area around the hotel . My room had street view on the front and I would prefer the less attractive at the back The staff were exceptionally helpful and friendly and I just can’t thank them enough for making my holiday The buffet breakfast was more than enough with plenty of varieties and fried eggs as requested
Stayed 7 nights in Dec 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good hotel in the middle of the old city. We had a very small room, which was my fault as I should have checked before booking. This was a challenge with several bags each on a 3 month travel programme! Staff very friendly.
Stayed 4 nights in Nov 2024

6/10 Okay

Hef, Seattle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was covered with fruit flies and stale
Stayed 3 nights in Nov 2024

6/10 Okay

Rodney

Liked: Cleanliness, staff & service
Adequate
Stayed 2 nights in Nov 2024

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 4 nights in Nov 2024

8/10 Good

Eric

Liked: Staff & service, amenities, property conditions & facilities
I liked my stay overall. The staff was always nice and helpful. The bath tub is tiny for me (6 ft tall). Also the shower controls don't work well. Water barely comes out the shower. The faucet part doesn't aim into the tub. Also the drain didn't work properly. I felt the bathroom could be cleaner as well. I didnt use the restaurant, spa or roof bar.
Stayed 4 nights in Nov 2024

8/10 Good

GUILLERMO, Orlando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are too small. Shower acces is very difficult. Breakfast is good
Stayed 1 night in Nov 2024

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Ok

2/10 Terrible

William

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was awful, completely not what the photos suggested, massively misleading and absolute rip off. There was no gym even though it was advertised. We heard other people complaining as well as us. I feel sorry for the staff who have to listen to people’s complaints. The management is poor and they should be more considerate to their staff
Stayed 2 nights in Nov 2024

8/10 Good

Kristi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern bathroom- great! Room very clean. Amazing location. Breakfast very good.
Stayed 3 nights in Oct 2024