I had some nervousness around booking in Hanoi. As the first stop on my Vietnam trip, plus traveling with my mother, it felt like a choice with consequence. It seemed like reviews of every single hotel said the guest had been strong-armed into leaving 5 stars. I went with my gut choosing Peridot and couldn't be happier! Also, while i was asked politely to leave a review it was with zero pressure, and I was not asked to do it while staff watched. And I am DELIGHTED to review this place because they have been outstanding.
From the seamless airport pickup to the sparkling clean rooms to the delicious breakfast, everything you could want a hotel to be, it has been. The staff are so helpful and friendly, it's been a pleasure to interact with each one. I've had several WhatsApp exchanges to discuss various arrangements or questions, and they respond quickly and thoroughly. My mother unfortunately got quite sick right after we arrived, and everyone was very kind and accommodating. They also provided was excellent travel planning help for day trips and moving on.
Great location: Easy walk to the heart of the Old Quarter, loads of businesses within a block, quiet as I think Hanoi gets - which is not very, but the din is removed enough that it's almost soothing. The property is gorgeous - photos are accurate. Hot water is hot, there's good water pressure, super nice beds, blackout curtains etc. Highly recommended.