Find Resorts & Hotels with Spas in Puerto Vallarta

"Great resort but definitely short staffed. Check in was a nightmare with rooms canceled due to a computer issue. We were part of a wedding party of 150 guests so this was a huge deal for many of us. Room service world quote 30 minutes for delivery and on one occasion took an hour and a half! I’d prefer a true time so I can decide if I want to order or not. The staff tried their best but were handicapped due to hotels lack of staffing."

"The staff were above and beyond. My favourite place I’ve stayed in Puerto Vallarta"

"Love this hotel and location, amazing staff and service which is one of the main reason I go back there."

"This was a step down from what I experienced in Cancun but I was told that is too be expected. Staff was great. Food was good but they did close some of the restaurants for dinner. One was about to be remodeled and others were closed because there weren't enough guests to justify keeping them all open. I am luck that this only happened on my last day. I would recommend this hotel if you understand that resorts in this location are not as luxurious as the equivalent resort in Cancun."

"Over exceeded all of my expectations. Resort was beautiful. The staff were all extremely helpful and friendly. "

"Great property! I would stay there againnnn"

"Food and beverage manager should be fired. Breakfast buffet was fine but all other F&B was below standard for a hotel of this caliber "

"Location is good, staff super friendly; food average at best."