Near Malecon, Casa Dona Susana provides a terrace, a garden, and a restaurant. Free in-room WiFi and a snack bar/deli are available to all guests.
You'll also enjoy the following perks during your stay:
An outdoor pool
A porter/bellhop, a 24-hour front desk, and wedding services
Smoke-free premises, an elevator, and tour/ticket assistance
Concierge services and multilingual staff
Guest reviews give top marks for the pool, helpful staff, and location
Room features
All guestrooms are individually decorated, and boast comforts such as premium bedding and air conditioning, as well as perks like free WiFi and safes.
More conveniences in all rooms include:
Bathrooms with showers and free toiletries
LED TVs with cable channels
All inclusive details
All-inclusive room rates at Casa Dona Susana are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet meals, snacks, and select beverages included
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
Check-in start time: 3:00 PM; Check-in end time: noon
Contactless check-in available
Minimum check-in age: 21
Check-out
Check-out before noon
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
This property welcomes adults only
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Pool access available from 10 AM to 10 PM
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Property is also known as
Casa Dona
Casa Dona Susana
Casa Dona Susana Hotel
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Casa Susana
Dona Casa
Dona Casa Susana
Dona Susana
Susana Casa
Casa Dona Susana Hotel
Casa Dona Susana Puerto Vallarta
Casa Dona Susana Hotel Puerto Vallarta
Frequently asked questions
Does Casa Dona Susana have a pool?
Yes, this property has an outdoor pool. Pool access is from 10 AM–10 PM.
Is Casa Dona Susana pet-friendly?
No, pets are not allowed at this property.
How much is parking at Casa Dona Susana?
Limited spots are available.
What time is check-in at Casa Dona Susana?
Check-in start time: 3:00 PM; Check-in end time: noon.
What time is check-out at Casa Dona Susana?
Check-out is at noon.
Are there all-inclusive benefits at Casa Dona Susana?
Some rate plans available at this property are all-inclusive.
Where is Casa Dona Susana located?
Located in Romantic Zone, this beach hotel is steps from Olas Altas Street and Playa de los Muertos. Malecon is 1.1 mi (1.7 km) away.
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Casa Dona Susana Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 554 out of 1000 reviews
10 - Excellent
554
Rating 8 - Good. 263 out of 1000 reviews
8 - Good
263
Rating 6 - Okay. 104 out of 1000 reviews
6 - Okay
104
Rating 4 - Poor. 54 out of 1000 reviews
4 - Poor
54
Rating 2 - Terrible. 25 out of 1000 reviews
2 - Terrible
25
9.0/10
Cleanliness
9.0/10
Staff & service
8.0/10
Amenities
8.4/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
10/10 Excellent
Brian
5 July 2025
Liked: Cleanliness, amenities
We enjoyed our stay. Nice Mexican feeling getaway with friendly staff.
Manuel and the staff were very friendly and helpful. Our stay was beyond exceptional… we will be back to visit soon because of the hospitality of the stellar staff.
Hotel was very nice and staff was friendly. They recognized my Expedia status and upgraded my room with a balcony and offered a free breakfast buffet every day of my stay. They even offered a free 30 minute free massage! Room was a nice size with great AC.