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"Always love to stay at the Lotte. Top notch all the way. The only complaint this trip was the older man at the concierge desk was rude when we were trying to pick up our stored luggage. One member of our group was sick and I was trying to ask if the concierge workers could possibly deliver our luggage to the room & the man basically yelled at me & told me to "Wait!" in front of several other guests. The other man working at the concierge desk apologized for him and said he was just a little...

"It was pretty nice. Me and my husband went around 4 hours early and we couldn’t checkin but they took our luggage so we could walk around. It was close to restaurants so that makes everything easy for us. Good location. I would definitely come back."

"Service was exceptional. Staff was incredible. Room size was beyond acceptable. Not one negative comment can be made of the staff and this property. "

"The customer service is excellent & the property is impeccably maintained! Always recommend to anyone visiting NYC. "

"Great hotel overall. Walkable to many NYC attractions. Friendly staff and all the details thought of. Will be back. "

"Wonderful stay at this hotel! Very central, close to Central Park & right on 5th avenue. The staff and service was absolutely fantastic! From the moment we arrived until the moment we left, staff was attentive and welcoming! Would definitely stay here again! "

"Excellent hotel and unbelievably great location Top notch . Best i stayed in new york including the plaza"