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"My day was very excellent. I love the room service love the clean mess, the safeness and the kindness of the workers."

"This hotel was so charming, just like it says in the name. It really felt more authentic Mexico than many of the big major hotels, and I’d prefer that any day. The staff was incredible- thoughtful, attentive, thorough and friendly. The rooms and common areas were clean and well kept. The buffet rotated each day, so we didn’t get tired of eating the same things, and my kids loved the burgers at the snack bar. For people who complain about the quality of the drinks- did you know you can order a double? You can also substitute whatever liquor you want. A little tip goes a long way in terms of getting great drinks and service, and it’s worth noting that the small amount of money means much more to those servers than to you. I really can’t say enough good things about the service. The location, while not beachfront, is one a few blocks away and is also so convenient to the cruise port where many excursions take out of. We did lots of walking in the neighborhood, even at night, and always felt safe and secure. The pool politics were a bit of a negative, in that some of the long time guests have a habit of waking up early and leaving towels to reserve all of the lounge chairs around the pool. We worked around this by pulling other chairs together poolside when we wanted a seated spot. Overall we had a fabulous experience, and will definitely return. "

"Great staff"

"The staff was very helpful and friendly. The resort was clean and the room was awesome. I would definitely recommend going there."

"Our whole stay was great! Staff are very nice, easy to get transportation, food was good, rooms are a little outdated but still very nice, has a charming style. Wifi could be better"

"This was our first experience with an all-inclusive resort. We were pleased to find the variety of food available, so we didn't have to always eat the same things (however some were so good we did). The facilities were beautiful and clean. Was fun being next to the beach. The staff was friendly and helpful."

"Quiet rooms, nice beach, friendly staff. "

"A lovely place on the beach, we liked having our little kitchenette that we used all the time. Convenient to shopping, great restaurants we discovered, some within walking distance. If there is one negative, it's the "party atmosphere" which means loud noise for many hours. They did stop music and activities by around 9 pm, so no late hours to keep you awake. I say this not as a criticism, but simply as an information. This is a big resort and the partying is expected. So if you are looking for a quiet place, this is not it...Otherwise, great facility. Also, be aware that the "welcome package" you receive is not a real gift. The promised drink, meal, or whatever else is a ruse to engage you with sales of property or time. I knew this and wasted no time. When I came down and was directed to a separate desk to claim my gift, my first question to the fellow was: "Are you trying to sell me something?" When he began answering with a non-answer, I said thank you and walked away....Been there, done that. Just so you know...."

"location and friendly staff"