Find Luxury Hotels in Akumal

"The resort is absolutely beautiful, but the best part of this stay is definitely the very attentive and friendly staff. My boyfriend and I did not meet one unwelcoming or standoffish staff member. Our personal concierge, Billie, went above and beyond for us. Would definitely stay again!!"

"Rude staff, I rented a hotel price arbnb place and I thought I was renting a hotel room. No service, noone came to take out trash and noone came to bring an extra roll of toilet paper. When asked if we can acess the pools - hard NO … when asked why- Well since last year we changed our policy but we haven’t changed the information online, and we need DAILY PASS OF $60-$100 depending which pool. Very misleading. When asked about hot water - we will fixed and they never did. "

"It's a nice hotel, the food at the restaurants was delicious!! Great service from everyone we came in contact. "

"Had some issues with our room initially, staff was able to get us into a much better room the next day."

"Tony is fantastic! Genuinely helpful and very considerate. Highly recommend staying here with your family!"

"I recommend going after renovations are done ."

"I liked the very large selection of food that your buffet had and all very delicious, every day I had something different. I also liked the drinks the drinks were amazing and the stuff was so friendly. By far my favorite was the massage I experienced two different ones and they were phenomenal such a great experience. I was there celebrating my birthday and the room decorations made my day feel so special thank you all so very much!"

"I loved how all the staff was super friendly and the drinks were really good! "