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"1. The hotel is located in not a very good neighborhood on a very busy street. Lots of sirens and street noise and the windows in the hotel are not soundproof! It’s hard to sleep. 2. The hotel seems very run down! Starting from the shattered glass door at the entrance to the torn wallpaper on the wall and chair torn. 3. no AC!! It wasn’t working in the while hotel. It was very stuffy in the summer. 4. I am allergic, so I brought my own sheets, they disappeared after cleaning and the hotel...

"The staff was there to help 24 hours a day and were very friendly. They served a good breakfast and dinner when I ate at the hotel restaurant. They arranged transportation when needed. The rooms were cleaned on a daily basis. Overall a great experience. "

"I always love staying here. 10/10 again! "

"The hotel was not functioning as an hotel any more????"

"Everything is great 👍 "

"The first impression at the reception was amazing and they makes us felt special "

"It is as expected for this price. One issue was that room cleaning comes after 5pm when I am back. The room was empty for the whole day and I expect that to be done when I am not around. I even hung the 'please clean' tag on the door but that did not make any difference."

"This is a lovely hotel to stay in Kensington. It feels very luxurious when you walk in. You’re welcomed by an incredible staff. Very friendly and accommodating. The rooms are a little small, but it is a city so to be expected. Everything was clean. The location was wonderful! Close proximity to two different tubes and easy access to taxis and Ubers at all Times. we truly enjoyed our stay here. "