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"We stayed at this hotel for a family birthday. It was a big zero birthday so we did think they might produce a cake in the room or something but they didn’t. Arunn came with a package that included dinner the executive lounge and cocktail making. It didn’t come with breakfast which is a bit frustrating because there is no breakfast in the executive lounge however from 2 o’clock they do afternoon tea and at 5 o’clock they do drinks and nibbles, but we didn’t really want to have any of that because we were already having dinner in the hotel which was included in our package. They seemed a little bit unhelpful and I suggest the Product Manager perhaps have a look at this for future days, there’s only so much food you can eat in a three or four hour time, but then you’re starving in the morning. Probably the best thing about this hotel is it location at the top end of Oxford Street Also, the bottomless brunch is pretty good value as well which we had on the day we left as a big family meal we had a brilliant service The one thing that really lets the hotel down is the lift which seem chaotic at the best of times six lifts but there’s always about 20 people outside queueing In addition the hotel rooms are a little bit disappointing for London quality. They’re a bit of a travel lodge standard where is the reception and communal areas are slightly high-quality "

"Wonderfully located hotel in the beautiful Mayfair area. Very clean, staff were very helpful and professional. Nothing was too much trouble! "

"We had two rooms next to each other, the entrance and welcome is 5 star and the overall feel of the place a location near Buckingham Palace makes this feel like a very special hotel. The restaurant gives guests a free token for a drink which is a nice touch and you can mix the bar and restaurant menu which really please my two teens and my mum in her 70s. Something for everyone. Would highly recommend this hotel."

"Staff was amazing. Delightful to be around, so courteous and helpful I will be back and could not have asked for a better experience. The bed was so comfortable "

"Nice hotel. Good location. Clean."

"A wonderful place to stay. There are many good places to visit by walking "

"We have stayed at this hotel for many many many times and it’s always been really lovely. Everyone are really great and always helping me with a hand when I’m too busy and rushed 😍"

"The only negative that we found was the absence of face cloths in the bathroom. "

"lovely hotel only thing the restaurant for breakfast was to over crowded "