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"Great hotel friendly staff "

"Very helpful in organising bus for us to Sa Pa for next morning. They rushed to get us some early breakfast before 6:30am, which was greatly appreciated. Very nice, clean and perfect location (right inside the old quarter). We can reach anywhere by walking. Staffs are friendly and helpful whenever we wanted to ask anything. Highly recommended!"

"Very nice hotel in a great central location in the old quarter. The staff were all friendly and welcoming, and helped with bookings and recommendations. Would highly recommend "

"Very nice stay , good service special those staff in clubs lounge level 20"

"Very nice property. Expect to pay more for the lodging."

"I love this place, the service very nice, breakfast good and staff excellent "

"An amazing service in an amazing location! We'd managed to accidentally double book, but the staff offered to refund one, even though they didn't have to! Breakfast was exceptional, massive choice and quality. We also dined in their Saigon restaurant, which is well worth a visit. Take mozzy spray, the lake does attract these unfortunately - the hotel does have plug-in repellents and flyscreens on the patio doors, but the odd one will still get in. The views and room are worth the risk, so don't let this put you off!"

"Clean and nice views of the city. Friendly staff and great service. Would come stay here again."

"Had an amazing time in Hanoi and room was spacious and clean. Receptionist Tony was also very attentive and showed us lots of hospitality. I'll highly recommend anyone looking for a convenient spot to stay in Old Quarters to try out Imperial Hotel & Spa. "