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"Everything was great but staff is really unprofessional, rude and not helpful at all. "

"Great spot for Vacations also very closed for everything. Easy access all the time and Hotel look espectacular"

"We had an amazing experience during our stay at Moon palace. This resort has a lot to offer for adults and children of all ages. Big pools, pool side bars, food, kids pool, play room, full spa … list goes on and on. Staff was super friendly, welcoming and really taking care of all the guests. great food options - more than what you can eat buffet and bunch of fine cuisines. Can’t wait to go to one of palace group resorts around the would again! "

"We loved our second stay in a "corner/tower" room (room #652 this time). The Cancun Point location of Riu Palace Las Americas allows for safer swimming, away from the dangerous riptides that can form along the "straight-line" beachfront along much of the coastline. Staff were wonderful, with special to Berenice in Reception, Miguel in lobby (luggage management), Marlene in Don Romero beachfront-buffet dining area, and the young lady who operates the Capuchino bar in the early mornings (we are sorry to have forgotten her name, but she is also a treasure). However, as guests who are 60 years of age, we do have a few points of constructive criticism: 1) We do not drink much alcohol, but when we do order a cocktail, we are willing and able to pay more for a premium option - but this option doesn't exist. 2) The beach lounge chairs are not comfortable for older bodies like ours. Again, we would like to have a premium option, - ie, to be able to rent a high-quality CUSHION for our lounge chairs. 3) Finally, once the entertainment begins at 10AM, it is difficult to find a quiet place to read on the beachfront. Also, the music volume is quite loud at night, making it difficult for those of us who go to sleep around 9:30-10PM - even in our 6th floor room #652. We actually LOVE the Riu Palace Las Americas, but as we get older, we may decide not to return only because of these few "pain points." We want to thank your incredible staff for our amazing memories!"

"Great staff, food, atmosphere "

"We always stay here the first night of our vacation. And our group continues to grow. "

"Very well run operation. Excellent employees/service. Very friendly and fun. "

"Amazing bday experience. "

"Amazing strong drinks with top shelf alcohol. Great food! My husband said the sushi was very fresh and some of the best he’s had at a resort. Wish they had more breakfast options than just the buffet. Beach is gorgeous. Housekeeping is amazing and hard working. We always walked into a clean room and loved the nightly turn down service."