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Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive

4.5 star property
Adults-only Cancun property in Zona Hotelera with 10 restaurants

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive

Private beach nearby, free beach shuttle, beach bar
Sundeck
2 outdoor pools
Private beach nearby, free beach shuttle, beach bar
Lake view

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pet friendly
  • Bar
  • Spa
The price is AED 1,875
AED 1,875 total
includes taxes & fees
12 Jan - 13 January 2025

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Vantage Club Corner Suite Bay View King Bed

Vantage Club Corner Suite Bay View King Bed | Lake view

Vantage Club Corner Suite Bay View King Bed

Highlights

Air conditioning
Smart TV
Blackout drapes/curtains
Separate bedroom
Rainfall showerhead
Hair dryer
Private bathroom
Free bottled water
  • 99.5 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Golf View Double Bed

Golf view

Junior Suite Golf View Double Bed

Highlights

Air conditioning
Smart TV
Blackout drapes/curtains
Separate bedroom
Rainfall showerhead
Hair dryer
Private bathroom
Free bottled water
  • 53 sq m
  • Golf view
  • Sleeps 3
  • 2 Double Beds

View all photos for Vantage Club Jr Suite Golf & Ocean View Double Bed

Golf view

Vantage Club Jr Suite Golf & Ocean View Double Bed

Highlights

Air conditioning
Smart TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Private bathroom
Separate bathtub and shower
Rainfall showerhead
  • 53 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Vivid Suite

Vivid Suite | Minibar, in-room safe, blackout drapes, iron/ironing board

Vivid Suite

Highlights

Air conditioning
Smart TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Private bathroom
Separate bathtub and shower
Rainfall showerhead
  • 341 sq m
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Bay View King Bed

Lake view

Junior Suite Bay View King Bed

Highlights

Air conditioning
Smart TV
Blackout drapes/curtains
Separate bedroom
Rainfall showerhead
Hair dryer
Private bathroom
Free bottled water
  • 53 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Vantage Club Premium Suite Golf & Ocean View King Bed

Minibar, in-room safe, blackout drapes, iron/ironing board

Vantage Club Premium Suite Golf & Ocean View King Bed

Highlights

Air conditioning
Smart TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Private bathroom
Separate bathtub and shower
Rainfall showerhead
  • 72 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Vantage Club Junior Suite Bay View Double Bed

Minibar, in-room safe, blackout drapes, iron/ironing board

Vantage Club Junior Suite Bay View Double Bed

Highlights

Air conditioning
Smart TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Private bathroom
Separate bathtub and shower
Rainfall showerhead
  • 53 sq m
  • Lagoon view
  • Sleeps 3
  • 2 Double Beds

View all photos for Run of House

Minibar, in-room safe, blackout drapes, iron/ironing board

Run of House

Highlights

Air conditioning
Smart TV
Blackout drapes/curtains
Rainfall showerhead
Hair dryer
Private bathroom
Free bottled water
Minibar
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Deluxe Suite Golf View Double Bed

Golf view

Junior Deluxe Suite Golf View Double Bed

Highlights

Air conditioning
Smart TV
Blackout drapes/curtains
Separate bedroom
Rainfall showerhead
Hair dryer
Private bathroom
Free bottled water
  • 53 sq m
  • Golf view
  • Sleeps 3
  • 2 Double Beds

View all photos for Vantage Club Jr Suite Golf & Ocean View King Bed

Vantage Club Jr Suite Golf & Ocean View King Bed | Golf view

Vantage Club Jr Suite Golf & Ocean View King Bed

Highlights

Balcony
Air conditioning
Smart TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Private bathroom
Separate bathtub and shower
  • 53 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Deluxe Suite Bay View Double Bed

Golf view

Junior Deluxe Suite Bay View Double Bed

Highlights

Air conditioning
Smart TV
Blackout drapes/curtains
Separate bedroom
Rainfall showerhead
Hair dryer
Private bathroom
Free bottled water
  • 53 sq m
  • Lagoon view
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Deluxe Suite Bay View King Bed

Lake view

Junior Deluxe Suite Bay View King Bed

Highlights

Air conditioning
Smart TV
Blackout drapes/curtains
Separate bedroom
Rainfall showerhead
Hair dryer
Private bathroom
Free bottled water
  • 53 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Vantage Club Junior Suite Bay View King Bed

Vantage Club Junior Suite Bay View King Bed | Minibar, in-room safe, blackout drapes, iron/ironing board

Vantage Club Junior Suite Bay View King Bed

Highlights

Air conditioning
Smart TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Private bathroom
Separate bathtub and shower
Rainfall showerhead
  • 53 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Deluxe Suite Golf View King Bed

Golf view

Junior Deluxe Suite Golf View King Bed

Highlights

Air conditioning
Smart TV
Blackout drapes/curtains
Separate bedroom
Rainfall showerhead
Hair dryer
Private bathroom
Free bottled water
  • 53 sq m
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Vantage Club Corner Suite Golf & Ocean View king bed

Vantage Club Corner Suite Golf & Ocean View king bed | Golf view

Vantage Club Corner Suite Golf & Ocean View king bed

Highlights

Air conditioning
Smart TV
Blackout drapes/curtains
Separate bedroom
Rainfall showerhead
Hair dryer
Private bathroom
Free bottled water
  • 116 sq m
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Vantage Club Master Suite Golf & Ocean View King Bed

Vantage Club Master Suite Golf & Ocean View King Bed | Minibar, in-room safe, blackout drapes, iron/ironing board

Vantage Club Master Suite Golf & Ocean View King Bed

Highlights

Air conditioning
Smart TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Private bathroom
Separate bathtub and shower
Rainfall showerhead
  • 152 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Vantage Club Master Suite Bay View King Bed

Vantage Club Master Suite Bay View King Bed | Lake view

Vantage Club Master Suite Bay View King Bed

Highlights

Air conditioning
Smart TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Private bathroom
Separate bathtub and shower
Rainfall showerhead
  • 152 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Jr. Suite Golf View King Bed

Minibar, in-room safe, blackout drapes, iron/ironing board

Premium Jr. Suite Golf View King Bed

Highlights

Air conditioning
Smart TV
Blackout drapes/curtains
Separate bedroom
Rainfall showerhead
Hair dryer
Private bathroom
Free bottled water
  • 72 sq m
  • Golf view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Boulevard Kukulcan Km.16.5 Lotes 56-A-I, y 56-A-2 Segunda Etapa Turistica, Cancun, QROO, 77500

What's nearby

  • Iberostar Cancun Golf Course - 1 min walk
  • Maya Museum of Cancun - 6 min walk
  • Aquaworld - 17 min walk
  • Delfines Beach - 18 min walk
  • El Rey Ruins - 2 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 15 min drive

Restaurants

  • ‪Starcafé Iberostar Selection Cancún - ‬11 min walk
  • ‪Hotel Emporio Cancun - ‬7 min walk
  • ‪Tun-kul - ‬8 min walk
  • ‪El Maguey, Restaurant - ‬7 min walk
  • ‪El Antiguo Laguito - ‬11 min walk

About this property

Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive

Luxury all-inclusive property near Delfines Beach
Located close to Iberostar Cancun Golf Course, Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive provides a free breakfast buffet, an adjacent golf course, and 2 poolside bars. At the 10 on-site restaurants, enjoy breakfast, dinner, and Italian cuisine. Yoga classes are offered at the gym; the property also has a beach bar, a rooftop terrace, and a coffee shop/cafe. Stay connected with free in-room WiFi, with speed of 50+ Mbps, and guests can find other amenities such as a garden and laundry facilities.
You'll also enjoy the following perks during your stay:
  • 2 outdoor pools
  • Free self parking and valet parking
  • Meeting rooms, a porter/bellhop, and multilingual staff
  • A 24-hour front desk, a gift shop, and concierge services
  • Guest reviews speak highly of the helpful staff
Room features
All 400 rooms boast comforts such as air conditioning, as well as perks like free WiFi and safes.
Other conveniences in all rooms include:
  • Hair dryers and shampoo
  • Smart TVs with Netflix, streaming services, and cable channels
  • Coffee/tea makers, daily housekeeping, and phones

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Water activities

Kayaking
Rowing/canoeing
Snorkeling

Land activities

Fitness facilities

Lessons/classes/games

Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Free beach shuttle

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 10 restaurants and 1 coffee shop/cafe
  • 2 poolside bars, 6 bars/lounges and 1 beach bar
  • Room service available
  • Coffee/tea in common area(s)

Restaurants on site

  • Aglio
  • Mediterraneo
  • Galeria International Caf
  • Le Lys
  • Amber Bar

Things to do

  • 2 outdoor pools
  • Fitness center
  • Spa services
  • Yoga classes

Conveniences

  • ATM/banking services
  • Elevator
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Ceiling hoist
  • Doorbell and phone notification
  • Elevator
  • Elevator door width (inches): 43
  • Front entrance ramp
  • Lever door handles
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Visual doorbell notification
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible vanity height (inches): 28
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

More

  • Communal living room
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Cable channels
  • Netflix
  • Smart TV
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

This property welcomes adults only

Property payment types

Important information

Optional extras

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

Reservations are required for golf tee times and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hyatt Vivid Grand Island
Hyatt Vivid Grand Island Adults Only All Inclusive
Hyatt Vivid Grand Island Cancun Adults Only All Inclusive
Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive Cancun

Frequently asked questions

Does Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive have a pool?

Yes, this property has 2 outdoor pools.

Is Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive pet-friendly?

Yes, Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive allows dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of USD 65 per pet, per night. Service animals are exempt from fees.

How much is parking at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, rowing/canoeing, and more.

Where is Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive located?

Located in Zona Hotelera, this all-inclusive property is within 1 mi (2 km) of Iberostar Cancun Golf Course and Delfines Beach. La Isla Shopping Mall is 2.9 mi (4.6 km) away.

Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 449 out of 761 reviews" "
Rating 8 - Good. 157 out of 761 reviews" "
Rating 6 - Okay. 77 out of 761 reviews" "
Rating 4 - Poor. 38 out of 761 reviews" "
Rating 2 - Terrible. 40 out of 761 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ashley

Stayed 3 nights in Oct 2024

10/10 Excellent

Mauricio

Stayed 4 nights in Nov 2024

10/10 Excellent

Jina

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
나는 모든 것이 좋았다 특히 너무 깨끗하고 세련된 인테리어가 정말 마음에 들었다 특히 어린 orlando라는 직원과 게임했던것이 인상에 남는다 연이어 두번을 방문했는데 가족여행도 좋았지만 여자 친구끼리 간 이번여행도 정말 환상적이었다 누구에게나 추천하고 싶은 호텔이다
Stayed 2 nights in Dec 2024

4/10 Poor

Anthony S

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Room looked clean, but there was musty (sewer) smell in the room throughout our stay which we could not pinpoint to anything in particular. . The motion activated light is very annoying. If your partner needs to use the bathroom at night, that light automatically wakes the other person sleeping. . The closet doors to wardrope and the fridge block the pathway when open meaning another person cannot use that pathway when the other person is getting something from the closet/fridge...that pathway is very narrow. . The bed mattress and pillows are very hard and uncomfortable. . The second shower (handheld) is too low for tall people. . Breakfast buffet was wonderful, but dinner food and service was gererally poor except at Oishii & Aglio. . Part of hotel is under construction, but even some parts of the finished look unfinished. The reality is different from online pictured and videos.
Stayed 4 nights in Dec 2024

10/10 Excellent

Gilberto, san pedro garza garcia

Stayed 1 night in Nov 2024

6/10 Okay

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a new hotel and only half of it is finished but we did not mind the construction at all. I only noticed workers during the day, and could only hear construction noise during the day/ when we would walk near it. Never heard anything from our room at all. The food is pretty good with very large portions for the entrees. The staff were very attentive and nice, the property was new and well kept, and the entertainment was good. We were upgraded to vantage club upon our arrival which was nice but it didn’t really feel any different. The vantage club perks aren’t really worth it, as the only real perk is the use of their rooftop pool. However, they did not check at the door to the pool, so anyone could use it. It was super hard to find chairs and also not great if it’s windy. My main issue with this hotel is that the beach club was way more disappointing than I had expected. I knew going into this booking that the hotel was not beachfront, but I didn’t realize that the beach club would have such limited access to the beach. there have been large stones added to the very short portion of beach that is available. This makes it so that it is impossible to swim in the water, you can only really go and stand on the rocks. We only made it out to the beach club for one day, there was a DJ there, but there was no music playing. The food was okay, pretty limited options compared to the resort.
Stayed 6 nights in Dec 2024

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I had a terrific time at Hyatt Vivid. The Room, Restaurants, and staff were great. A special thanks to Juan Arreloa for his genuine kindness, hospitality, attention to detail and for making us feel so welcomed. He really enhanced our dining experience. Thank You JJ.
Stayed 3 nights in Dec 2024

10/10 Excellent

Hawwa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Diego so amazing
Stayed 4 nights in Dec 2024

10/10 Excellent

Mayanna

Stayed 4 nights in Sep 2024

8/10 Good

Eastin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great complex. We loved staying here and would recommend to anyone! The food options were average and restaurants closed here and there. Plus the construction made it not a perfect trip. But we had a great time for our first time in Cancun!
Stayed 7 nights in Dec 2024

8/10 Good

Francis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my time at Hyatt Vivid Grand Island. We spent 6 days, and we enjoyed it. The rooms were clean and spacious. The hotel overall is a quiet one which allows for a good relaxing experience. They could do better with their food options.. there are a few restaurants to try but only Le Lys and the taco truck was top notch in my opinion. Also a wider range of activities would be nice. The staff also was great. Everyone so helpful and nice. This hotel was not on a beach but they shuttle you to a private beach club which is really nice as well. Overall, i loved it
Stayed 6 nights in Dec 2024

10/10 Excellent

Gurdeep Kaur

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place, Gracias at front desk helped us to do early check in, Staff are super Friendly, Amazing place to enjoy time, Delicious Food, beautiful Ambience, beautiful pool and beach club was very nice. Definitely would like to come back.
Stayed 4 nights in Dec 2024

10/10 Excellent

Katherine, Blaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Colette, Copiague

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First impressions are everything, and the drive up to the resort is an absolute moment! You take a long winding road off the main road that goes past the golf course, and the views are absolutely stunning! Can I say how incredibly kind the staff is!!! The hospitality at this resort is top notch. The decor in the room is beautifully appointed. The bathroom is serene with a nod to old Mexico charm with a concrete shower. The bed is super comfortable!!! And the room is very spacious. The resort is not located on a beach, because it's on the inside of the bay instead of the Caribbean sea. But they have a complimentary shuttle that goes to the private beach club Ennea. Which is something out of a magazine with nods to Tulum decor, it is gorgeous and so serene. All of the restaurants are really good, Oishi is the best with Mediterraneo being a close second. Overall it is a beautiful resort. They are still building the second tower, which honestly you never hear and couldn't tell, it doesn't interfere. I can't wait to come back once they finish the second tower. I know it will be even better then
Stayed 4 nights in Dec 2024

8/10 Good

Nicole

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pros -VIP Access lounge -Private Beach Club -The restaurants: Dalia, International, Aglio -Large rooms with nice decor Cons/Areas of improvement -Ordered room service 2 hours before leaving and it never showed up -The VIP resort credit was in the form of coupons/discounts. At other locations the credit is like cash and can be used anywhere on the resort. Consider switching to that.
Stayed 2 nights in Dec 2024

10/10 Excellent

Sung Bum

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first all inclusive resort experience and I had a great time. I really enjoyed the private beach club which only takes about 5 minutes through the hotel's shuttle. I liked the fact that it was adults only and it never felt too crowded besides the pools during the peak afternoon hours. Staff was very friendly and I recommend the vantage club option if it's not too expensive.
Stayed 3 nights in Dec 2024

10/10 Excellent

timothy

Stayed 5 nights in Nov 2024

10/10 Excellent

Guadalupe

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely stay here again
Stayed 5 nights in Dec 2024

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

6/10 Okay

Geoffrey

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel itself is nice and clean. There were some maintenance people working everyday we were there but i am not sure if that was typical upkeep work( especially given how close it is to the ocean) or not. We were scheduled to stay a week but left early as the staff was always trying to upsell us something even after we said we weren't interested(which isn't on them since i am sure that came from higher up). I believe this is a newer hotel so once they get up and running I am sure they will be great!
Stayed 6 nights in Dec 2024

10/10 Excellent

Tri'Ash

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I traveled here for our anniversary and this place was amazing. We had the vantage upgrade & it was worth it. When you are a gold member with expedia you automatically have the upgrade. The highlight of our trip was Carlos at the vantage bar. Every drink and every interaction was welcoming. The room was spacious. The rooftop pool was beautiful. It felt like home. We didn’t run into one rude employee. All were friendly.
Stayed 3 nights in Dec 2024

10/10 Excellent

Yessi

Stayed 7 nights in Nov 2024

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff in all areas of service are very friendly. We were treated like royalty.
Stayed 9 nights in Nov 2024

10/10 Excellent

Nymbe Sugeli Gonzalez

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this all inclusive hotel was absolutely amazing and exceeded my expectations. Every single staff member was so attentive, polite and friendly. Everything was incredibly clean. Food was amazing. Drinks were delicious. The breakfast buffet was by far my favorite. My favorite staff members were Oropeza and Gustavo. The beach club was beautiful as well. I would highly recommend this place for your next vacation to Cancun Mexico 🇲🇽
Stayed 4 nights in Dec 2024

10/10 Excellent

Alexander

Stayed 7 nights in Sep 2024