Hotel Riu Palace Kukulkan - Adults Only Reviews, Deals & Photos 2024

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Elegant adults-only hotel on the beach

Choose dates to view prices

Dates

December 2024

January 2025

4 outdoor pools, pool umbrellas, sun loungers

Overview
Rooms
Location
Policies

Wonderful

Guests liked:

Clean rooms, friendly staff, spacious rooms

Popular amenities

Bar

Pool

Breakfast included

All inclusive

Spa

Room service

Room options

All rooms

1 bed

2 beds

Showing 42 of 42 rooms

Junior Suite Ocean View Elite Club (M)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Rainfall showerhead

Hair dryer

40 sq m
Sleeps 3
1 King Bed OR 2 Double Beds

Minibar, in-room safe, desk, blackout drapes

Junior Suite (E)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Rainfall showerhead

Hair dryer

Private bathroom

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Rainfall showerhead

Hair dryer

Private bathroom

Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (E)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Rainfall showerhead

Hair dryer

Private bathroom

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club | E)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Rainfall showerhead

Hair dryer

39 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (E)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Rainfall showerhead

Hair dryer

Private bathroom

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | E)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Separate bedroom

Rainfall showerhead

59 sq m
Sleeps 2
1 King Bed

Junior Suite, Ocean View (Elite Club | C)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Separate bedroom

Rainfall showerhead

40 sq m
Sleeps 3
1 King Bed OR 2 Double Beds

Junior Suite, Partial Ocean View (U)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Rainfall showerhead

Hair dryer

Private bathroom

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | C)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Rainfall showerhead

Hair dryer

60 sq m
Sleeps 2
1 King Bed

Junior Suite (L)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Rainfall showerhead

Hair dryer

Private bathroom

39 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite Vista Mar (M)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Rainfall showerhead

Hair dryer

Private bathroom

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Front Elite Club -L)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Rainfall showerhead

Hair dryer

39 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club, B2C-US)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Separate bedroom

Rainfall showerhead

Hair dryer

Sleeps 2
1 King Bed

Junior Suite, Partial Sea View (L)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Rainfall showerhead

Hair dryer

Private bathroom

39 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Sea View (L)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Rainfall showerhead

Hair dryer

Private bathroom

39 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club - L)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Rainfall showerhead

Hair dryer

40 sq m
Sleeps 3
1 King Bed OR 2 Double Beds

Suite, Ocean View (Elite Club - L)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Rainfall showerhead

Hair dryer

60 sq m
Sleeps 2
1 King Bed

Junior Suite (B2C-US)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Rainfall showerhead

Hair dryer

Private bathroom

Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite Ocean Front Elite Club (U)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Rainfall showerhead

Hair dryer

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Elite Club, B2C-US)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Rainfall showerhead

Hair dryer

Private bathroom

Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Elite Club | B2C-CAN)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Rainfall showerhead

Hair dryer

Private bathroom

Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (B2C-CAN)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Rainfall showerhead

Hair dryer

Private bathroom

Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club | B2C-CAN)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Rainfall showerhead

Hair dryer

Private bathroom

Sleeps 3
1 King Bed OR 2 Double Beds

Junior Suite, Sea View (B2C-CAN)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Rainfall showerhead

Hair dryer

Private bathroom

Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite Ocean View Elite Club (U)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Rainfall showerhead

Hair dryer

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (B2C-CAN)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Rainfall showerhead

Hair dryer

Private bathroom

Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (U)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Rainfall showerhead

Hair dryer

Private bathroom

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | B2C-CAN)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Rainfall showerhead

Hair dryer

Private bathroom

Sleeps 2
1 King Bed

Junior Suite (U)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Rainfall showerhead

Hair dryer

Private bathroom

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (M)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Rainfall showerhead

Hair dryer

Private bathroom

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Suite Ocean View Elite Club (M)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Separate bedroom

Rainfall showerhead

60 sq m
Sleeps 2
1 King Bed

Junior Suite, Oceanfront (Elite Club | C)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Separate bedroom

Rainfall showerhead

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Sea View (C)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Separate bedroom

Rainfall showerhead

Hair dryer

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (M)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Rainfall showerhead

Hair dryer

Private bathroom

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (C)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Separate bedroom

Rainfall showerhead

Hair dryer

39 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite Ocean Front Elite Club (M)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Rainfall showerhead

Hair dryer

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club, B2C-US)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Rainfall showerhead

Hair dryer

Private bathroom

Sleeps 3
2 Double Beds OR 1 King Bed

Suite Ocean View Elite Club (U)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Separate bedroom

Rainfall showerhead

60 sq m
Sleeps 2
1 King Bed

Junior Suite, Oceanfront (Elite Club | E)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Rainfall showerhead

Hair dryer

39 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (B2C-US)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Separate bedroom

Rainfall showerhead

Hair dryer

Sleeps 3
2 Double Beds

Junior Suite (C)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Separate bedroom

Rainfall showerhead

Hair dryer

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Similar properties

Pool

Breakfast included

All inclusive

Spa

About the neighborhood

Boulevard Kukulcan km 12, Zona Hotelera, Cancun, QROO, 77500

What's nearby

Marlin Beach - 5 min walk - 0.5 km
Cancun Interactive Aquarium - 7 min walk - 0.6 km
La Isla Shopping Mall - 7 min walk - 0.6 km
Chac Mool Beach - 5 min drive - 3.2 km
Cancun Convention Center - 6 min drive - 3.8 km

Getting around

Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

‪Duna Pool Bar - ‬7 min walk
‪El Fish Fritanga - ‬6 min walk
‪Cambalache - ‬6 min walk
‪Starbucks - ‬7 min walk
‪mb Restaurant - ‬3 min walk

About this property

Hotel Riu Palace Kukulkan - Adults Only

Luxury all-inclusive hotel near La Isla Shopping Mall

Consider a stay at Hotel Riu Palace Kukulkan - Adults Only and take advantage of a free breakfast buffet, a swim-up bar, and a grocery/convenience store. With amenities like a white sand beach and sun loungers, this hotel is the perfect place to soak up the sun. Indulge in aromatherapy, a body wrap, and a massage at the onsite spa. Be sure to enjoy a meal at any of the 6 on-site restaurants. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi.

Other perks include:

4 outdoor pools with sun loungers, pool umbrellas, and a lifeguard on site
Free self parking
ATM/banking services, a 24-hour front desk, and beach towels
Concierge services, an elevator, and coffee/tea in the lobby
Guest reviews give top marks for the dining options, beach locale, and pool

Room features

All 428 rooms include comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches like free WiFi and safes. Guest reviews highly rate the clean rooms at the property.

Other amenities include:

Recycling and LED light bulbs
Bathrooms with rainfall showers and eco-friendly toiletries
55-inch flat-screen TVs with satellite channels
Balconies, ceiling fans, and daily housekeeping

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

Eco-Certified Property

This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM–10:30 AM
6 restaurants and 1 coffee shop/cafe
4 bars/lounges and 1 swim-up bar
24-hour room service
Coffee/tea in common area(s)

Things to do

4 outdoor pools
Full-service spa
Lifeguards on site

Conveniences

ATM/banking services
Elevator
Grocery/convenience store

Guest services

24-hour front desk
Change of towels (on request)
Concierge services
Daily housekeeping
Hair salon
Laundry facilities

Outdoors

BBQ grill(s)
Beach loungers
Beachfront location
Garden
Lifeguards on site
Outdoor entertainment area
Pool sun loungers
Pool umbrellas

Spa

Aromatherapy
Body wraps
Massages
Spa open daily
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa

100% renewable energy
At least 80% lighting from LEDs
Beach towels
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas (fines apply)
Humane treatment of captive wild animals
Local culture & ecosystem education
Locally-owned & organized tours & activities
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Ceiling fan

Bathroom

Bathrobes
Eco-friendly toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Separate bathtub and shower
Towels

Entertainment

55-inch flat-screen TV
Satellite channels

Food and drink

Minibar

Outdoor space

Balcony

Bulk dispenser for toiletries
Desk
Energy-saving switches
Iron/ironing board
LED light bulbs
Phone
Recycling
Safe
Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A tax is imposed by the city: MXN 76.00 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Guests under 18 years old are not permitted at this adults-only property

No pets and no service animals are allowed at this property

Property is also known as

Hotel Riu Latino

Riu Kukulkan Cancun

Hotel Riu Palace Kukulkan - Adults Only Hotel

Riu Palace Kukulkan Adults Only All Inclusive

Hotel Riu Palace Kukulkan - Adults Only Cancun

Hotel Riu Palace Kukulkan Adults Only All Inclusive

Hotel Riu Palace Kukulkan - Adults Only Hotel Cancun

Frequently asked questions

Does Hotel Riu Palace Kukulkan - Adults Only have a pool?

Yes, this property has 4 outdoor pools.

Is Hotel Riu Palace Kukulkan - Adults Only pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Riu Palace Kukulkan - Adults Only?

Self parking is free at this property.

What time is check-in at Hotel Riu Palace Kukulkan - Adults Only?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

What time is check-out at Hotel Riu Palace Kukulkan - Adults Only?

Check-out is at noon.

Are there all-inclusive benefits at Hotel Riu Palace Kukulkan - Adults Only?

Yes, the property is all-inclusive.

Where is Hotel Riu Palace Kukulkan - Adults Only located?

Nestled on the beach, this Zona Hotelera hotel is within a 10-minute walk of Kukulcan Plaza Shopping Mall, La Isla Shopping Mall, and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Iberostar Cancun Golf Course is 2.5 mi (4.1 km) away.

Hotel Riu Palace Kukulkan - Adults Only Reviews

9.0

Wonderful

9.8/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

10/10 Excellent

Jeremiah

Traveled with partner

21 November 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had an amazing time at the RIU!!! The staff was amazing… Ishmael, Gil, Susan, Oscar, Ariel, Johnny, Rudolfo, and so many many more beyond amazing!!! Lifeguards were beyond fabulous and we saw them in action taking care of someone who needed help!!! Sooo impressed. The house keeping was great…such sweet ladies and the groundskeepers kept the RIU so beautiful. Every staff member you encountered smiled and greeted you. We had a great time walking around and the beach pkg was sooo beautiful… we had a fabulous time with our bodyboards and we loved spending time at the pool as well. The food was great and it is really hard to pick a favorite…. We enjoyed it all. The room we had was spectacular and the view was breathing taking!!! We cannot wait to go back next year!!! Thank tou so much for making this a wonderful trip for us!!!

Stayed 10 nights in Nov 2024

10/10 Excellent

Goran

20 November 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Nov 2024

10/10 Excellent

Kenneth

Traveled with partner

20 November 2024

Liked: Staff & service, amenities, property conditions & facilities

It's the 2nd time we've been to this resort and it was as amazing as the 1st! Cant wait to come back again!

Stayed 10 nights in Nov 2024

10/10 Excellent

Albano

20 November 2024

Liked: Cleanliness

Great stay

Stayed 3 nights in Nov 2024

10/10 Excellent

Valeria

19 November 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent in every way

Stayed 4 nights in Nov 2024

10/10 Excellent

Ronald

19 November 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Nov 2024

10/10 Excellent

Founaise

19 November 2024

Stayed 2 nights in Jul 2024

10/10 Excellent

Vivian Del Carmen, Yonkers

Traveled with group, Traveled with family

19 November 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The facilita is exceptional wonderful service and hospitality. Loved the stay room are well kept I give it a 10/10

Stayed 3 nights in Nov 2024

10/10 Excellent

Camille

19 November 2024

Liked: Cleanliness, property conditions & facilities

Stayed 5 nights in Oct 2024

10/10 Excellent

johnny

18 November 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great place for vacationing

Stayed 4 nights in Nov 2024

8/10 Good

Jerry

18 November 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Stayed 5 nights in Nov 2024

10/10 Excellent

Frank

Traveled with family

18 November 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Ok, so this is an almost brand-new hotel (2022) on a great stretch of Beach. I have stayed in the hotel zone since 1987 at almost every hotel. The only thing that could be larger was the Spa. But the steam and plunge pools were included. We did upgrade to the Elite club. Which gave you a better view, a private pool, a special restaurant, and top shelf alcohol. This is a very good hotel and a great value. If you are looking at Secrets the Vine or the Iberostar coral level, I would encourage you to give RIU a shot. Note: there are a few hotels on the beach that are either closed or being renovated. Across the street is the Isla mall if you like Ultra-Premium shopping.

Stayed 6 nights in Nov 2024

10/10 Excellent

Ricardo

18 November 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great service, food and pool!

Stayed 4 nights in Nov 2024

10/10 Excellent

Alejandro

Traveled with partner

18 November 2024

Liked: Cleanliness, staff & service, amenities

Stayed 3 nights in Nov 2024

8/10 Good

Denise

18 November 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A great place to stay. Entertainment and food was ok. Staff was friendly. The beach area was nice.

Stayed 4 nights in Oct 2024

10/10 Excellent

Toshiba

18 November 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

For sure 5 star treatment from the time I was picked up from airport by their transfer! Greeted immediately at the front door when I arrived and had my bags taken to the side while I did check in process, was provided a welcome glass of champagne before getting my room key. The amenities were endless, never had a bad meal at ANY of the restaurants. The spa staff were so kind, professional, and truly understand what relaxation means. Housekeeping was there every day to clean, make beds leaving Hershey kisses and flower petals! Room service was quick! The gym was great, the pools, the activities, and beautiful grounds well kept! I didn't like the noise at night due to being right across from the elevator but doesn't take away from anything this resort has to offer. It was also my birthday and I came back from an excursion to find a bottle of champagne, cake, and a beautiful printed message! I will be back to Cancun and will choose this resort every time! Thank you so much Riu Kukulkan!

Stayed 4 nights in Nov 2024

8/10 Good

Raul

18 November 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Service great!

Stayed 4 nights in Nov 2024

6/10 Okay

Veronica, Simi Valley

18 November 2024

Stayed 4 nights in Aug 2024

10/10 Excellent

Emmanuel

17 November 2024

Stayed 3 nights in Oct 2024

10/10 Excellent

Samarth J

17 November 2024

Stayed 7 nights in Oct 2024

10/10 Excellent

Douglas

Traveled with partner

17 November 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

You cannot go wrong at this resort. The staff is very attentive and constantly working very hard to ensure your vacation is fun. We have now stayed there two times and will continue coming back as it is very consistent and reliable on having a good time.

Stayed 6 nights in Nov 2024

10/10 Excellent

Phoebe, Prescott Valley

Traveled with partner

17 November 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

the staff was fantastic. new clean rooms. we never had to wait for a drink the staff was always there if you needed somthing

Stayed 4 nights in Nov 2024

10/10 Excellent

Agustin

Traveled with partner

17 November 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great service and experience.

Stayed 3 nights in Nov 2024

8/10 Good

Carlane

17 November 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall 8.5/10 Venue: 9/10. The place is CLEAN! I didn’t see one piece of trash during my stay. You can see some wear and tear throughout the property (minor really, I’m just boujee) but the cleanliness makes up for it. They also do not have an outdoor hot tub. They only have one in the spa that you can use with a reservation. Staff: 12/10! They are super attentive and helpful. I called maintenance twice because of things I didn’t know how to use and they were at my door in less than 15 minutes. Elite Club: 7.5/10. The rooms have better views and you get a separate pool. But the other pools are more fun. You are able to make reservations to the restaurants. You get premium liquor in your room and a bottle of rose. I got it but felt that I could’ve pass on it. Food: 8.5/10. They have great restaurants Drink: 6.5/10. I wasn’t impressed with the drinks. I actually sent 2 back because they weren’t good. And the wines were basic. Vibe and other activities: I went in early November and it wasn’t crowded. It was a chill and pleasant vibe. The hotel is a 5 minutes drive from central Cancun and there is a shuttle that can bring you to parties at the other RIU hotels. Spa: the spa seems small and the massages were a little more expensive than what I pay in Florida. ($212 for 80 mins).

Stayed 4 nights in Nov 2024

10/10 Excellent

Joseph

17 November 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Quality AI at a suitable price. No complaints

Stayed 4 nights in Nov 2024

Hotel Riu Palace Kukulkan - Adults Only

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Photo gallery for Hotel Riu Palace Kukulkan - Adults Only

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Wonderful

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Popular amenities

Room options

View all photos for Junior Suite Ocean View Elite Club (M)

Junior Suite Ocean View Elite Club (M)

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View all photos for Junior Suite (E)

Junior Suite (E)

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View all photos for Junior Suite, Ocean View (B2C-US)

Junior Suite, Ocean View (B2C-US)

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View all photos for Junior Suite, Partial Ocean View (E)

Junior Suite, Partial Ocean View (E)

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View all photos for Junior Suite, Ocean View (Elite Club | E)

Junior Suite, Ocean View (Elite Club | E)

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View all photos for Junior Suite, Ocean View (E)

Junior Suite, Ocean View (E)

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View all photos for Suite, Ocean View (Elite Club | E)

Suite, Ocean View (Elite Club | E)

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View all photos for Junior Suite, Ocean View (Elite Club | C)

Junior Suite, Ocean View (Elite Club | C)

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View all photos for Junior Suite, Partial Ocean View (U)

Junior Suite, Partial Ocean View (U)

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View all photos for Suite, Ocean View (Elite Club | C)

Suite, Ocean View (Elite Club | C)

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View all photos for Junior Suite (L)

Junior Suite (L)

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View all photos for Junior Suite Vista Mar (M)

Junior Suite Vista Mar (M)

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View all photos for Junior Suite, Oceanfront (Front Elite Club -L)

Junior Suite, Oceanfront (Front Elite Club -L)

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View all photos for Suite, Ocean View (Elite Club, B2C-US)

Suite, Ocean View (Elite Club, B2C-US)

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View all photos for Junior Suite, Partial Sea View (L)

Junior Suite, Partial Sea View (L)

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View all photos for Junior Suite, Sea View (L)

Junior Suite, Sea View (L)

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View all photos for Junior Suite, Ocean View (Elite Club - L)

Junior Suite, Ocean View (Elite Club - L)

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View all photos for Suite, Ocean View (Elite Club - L)

Suite, Ocean View (Elite Club - L)

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View all photos for Junior Suite (B2C-US)

Junior Suite (B2C-US)

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View all photos for Junior Suite Ocean Front Elite Club (U)

Junior Suite Ocean Front Elite Club (U)

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View all photos for Junior Suite, Oceanfront (Elite Club, B2C-US)

Junior Suite, Oceanfront (Elite Club, B2C-US)

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View all photos for Junior Suite, Oceanfront (Elite Club | B2C-CAN)

Junior Suite, Oceanfront (Elite Club | B2C-CAN)

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View all photos for Junior Suite (B2C-CAN)

Junior Suite (B2C-CAN)

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View all photos for Junior Suite, Ocean View (Elite Club | B2C-CAN)

Junior Suite, Ocean View (Elite Club | B2C-CAN)

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