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"Stuff was very friendly and cooperative, when we asked to change a room, which was too noisy in the morning."

"Very nice hotel near airport with free transfer to and from the terminals. Also close to Metro station that can take you to Madrid Centro."

"Nice and clean Perfect location"

"As other reviews have stated, the hotel is currently under construction so I wasn’t sure what to expect. I was really surprised! The construction seemed to have been going on for awhile so everything looked very new and modern. The rooms smelled recently renovated and were very large and comfortable. There was amazing shower pressure and they left us chocolates everyday. The only issue I had, which honestly I barely noticed, was that the flights would flicker on and off every so often but never permanently. I assume it is because of ongoing construction. Staff was kind and the breakfast buffet was good and had a lot of options. The location is a little further from all the main sights. It took us about 20-25 minutes to get there from the train station. The royal palace was about 10 minutes away walking. The subway station is right across the street. Huge mall on the other side of the hotel. There was almost always a taxi waiting outside also so transportation was not an issue. Great comfortable stay. "

"The property was nice, elevator was small, had a lot of construction going on around the building entrance"

"Their staff is amazing! they are always ready to serve you, and assist you in every detail or needs that we may have, we are super happy, and we recommend this Hotel to our friends and family... We have stayed in Hotel Emperador many times before and we always come back to Hotel Emperador every time we travel to Spain."

"Location"

"Very close to El Retiro, lots of local restaurants around. Very friendly staff. Nice comfortable room"

"Very cozy place! "