Find all hotels by Kimpton Hotels in Chelsea, NY from AED 569

"Always love to stay at the Lotte. Top notch all the way. The only complaint this trip was the older man at the concierge desk was rude when we were trying to pick up our stored luggage. One member of our group was sick and I was trying to ask if the concierge workers could possibly deliver our luggage to the room & the man basically yelled at me & told me to "Wait!" in front of several other guests. The other man working at the concierge desk apologized for him and said he was just a little overwhelmed. I understand it happens sometimes, but the rude employee never apologized or even acknowledged me again while I waited, like he told me to do. The other worker helped get our luggage to the room. Other than that isolated incident, the service and experience were great, as usual. "

"good hotel for the price, central location close to subway and dining. walkable throughout downtown"

"I love everything about the hotel and my stay!"

"AC was my only complaint, soon as i mentioned it to management "Omar" he moved us to a better unit. The staff in general was great! I really enjoyed my stay. It's dead center in the middle of where i wanted to be. Times square, what a great experience!"

"Very affordable and well located."

"Loved our double room on a high floor. The whole hotel is aesthetically pleasing. Check in was problematic. Most employees are nice and helpful but a couple were the opposite. "

"The location was great!! Staff were helpful and courteous."

"The location was great. Our room was big and renovated. The restaurants in the hotel great. Our room view was amazing. The only problem was that you need to pay extra for have a refrigerator and coffee making facilities. "

"Friendly customer service."