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"Decent place overall - clean rooms, nice modern shower room, user-adjustable heating (not usually found in cheaper hotels) and a nice big tv! The only let down is the one working lift; the lift seems to stop at various floors in random order regardless of who has pressed the button and when. There was a point where the lift had stopped at every other floor 12 or 13 times before it reached ground floor and it shakes so much that it’s really quite unpleasant. This is probably less of a problem if...

"Great location for what we needed. Staff really friendly and helpful. Room was really nice."

"The best thing about this hotel is the location in that you are literally across the road from the BP Arena if that is your purpose for visiting! The parking was easy (we used the multi storey which is only £10 for 24hours if you validate your ticket at hotel reception) It is located within the shopping centre but rooms are up high so no noise or disturbance. Everywhere is very clean and rooms are big and have everything you need (although everywhere looks a bit dated it’s not really a problem...

"Lovely hotel but not save having to walk up the multi story car park to the hotel. One of the receptionist was not friendly and appeared to not be bothered to be there "

"Staff friendly. Room good. Hotel nice looking. Great breakfast. Easy walk to Birmingham New Street and Moor Street and Bullring shops. Major building work right outside over quite a wide local area. Quiet at night however."

"- customer service lacking - no luggage trolley - no room allocated, waited up to 15 mins for check in - Room dusty, and bathroom had not been cleaned at all - dried urine on floor and toilet - key card not working - rooms a bit of a maze - townhouse room - could hear the neighbours - parking supposed to be free, but received a parking ticket which now having to challenge"

"Loved everything about it such an amazing night would recommend to any considering on staying "

"Central location . Good friendly staff"