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Hilton Birmingham Metropole

4.0 star property
Family-friendly Birmingham hotel in Marston Green with 2 restaurants

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Birmingham Metropole

Indoor pool
2 bars/lounges
Exterior
Reception
Hypo-allergenic bedding, in-room safe, individually decorated, desk

Reviews

7.8 out of 10

Good

Popular amenities

  • Hot Tub
    Hot Tub
  • Bar
    Bar
  • Gym
    Gym
  • Pool
    Pool
  • Pet friendly
    Pet friendly
  • Room service
    Room service
The price is AED 355
AED 417 total
includes taxes & fees
8 Dec - 9 Dec

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Deluxe Penthouse

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Penthouse

Highlights

Balcony
Separate dining area
Separate sitting area
Individually decorated
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
  • 93 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible | Hypo-allergenic bedding, in-room safe, individually decorated, desk

Room, 1 Queen Bed, Accessible

Highlights

Individually decorated
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
Electric kettle
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed (Dinner By The Water Stay)

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Room, 1 King Bed (Dinner By The Water Stay)

Highlights

Individually decorated
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
Electric kettle
  • Sleeps 2
  • 1 King Bed

Twin Room, 2 Twin Beds

Highlights

Individually decorated
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
Electric kettle
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Suite, 1 King Bed

Highlights

Separate sitting area
Individually decorated
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
  • 66 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Room, 1 King Bed

Highlights

Separate sitting area
Individually decorated
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Parking)

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Room, 1 King Bed (Parking)

Highlights

Individually decorated
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
Electric kettle
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room, 2 Double Beds

Twin Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, individually decorated, desk

Twin Room, 2 Double Beds

Highlights

Individually decorated
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
Electric kettle
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (New Year Gala)

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Room, 1 King Bed (New Year Gala)

Highlights

Individually decorated
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
Electric kettle
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed (Family)

Executive Room, 1 King Bed (Family) | Hypo-allergenic bedding, in-room safe, individually decorated, desk

Executive Room, 1 King Bed (Family)

Highlights

Individually decorated
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
Bathrobes
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Executive Room, 1 King Bed

Highlights

Individually decorated
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed

Family Room, 1 King Bed | Living area | 55-inch flat-screen TV with cable channels, TV

Family Room, 1 King Bed

Highlights

Individually decorated
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
Electric kettle
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Corner

Executive lounge

Suite, 1 King Bed, Corner

Highlights

Individually decorated
Connecting rooms available
Executive Lounge
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Business Lounge Access

Junior Suite, 1 King Bed, Business Lounge Access | Living area | 55-inch flat-screen TV with cable channels, TV

Junior Suite, 1 King Bed, Business Lounge Access

Highlights

Individually decorated
Connecting rooms available
Executive Lounge
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
  • Sleeps 4
  • 1 King Bed

View all photos for Single Room, 1 Double Bed

Single Room, 1 Double Bed | Hypo-allergenic bedding, in-room safe, individually decorated, desk

Single Room, 1 Double Bed

Highlights

Individually decorated
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
Electric kettle
  • 14 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | Hypo-allergenic bedding, in-room safe, individually decorated, desk

Room, 1 Queen Bed

Highlights

Individually decorated
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
Electric kettle
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Reception

Moxy Birmingham NEC

Pet friendly
Free WiFi
Restaurant
Air conditioning
8.8 out of 10, Excellent, (586)
The price is AED 267
AED 320 total
includes taxes & fees
23 Dec - 24 Dec
Moxy Birmingham NEC

About the neighborhood

Map
National Exhibition Centre, Birmingham, England, B40 1PP

What's nearby

  • National Exhibition Centre - 8 min walk - 0.7 km
  • Resorts World Arena - 8 min walk - 0.7 km
  • The Bear Grylls Adventure - 8 min walk - 0.7 km
  • The Vox Conference Centre - 10 min walk - 0.8 km
  • Resorts World Birmingham - 10 min walk - 0.9 km

Getting around

  • Air Rail Link Tram Stop - 5 min drive
  • Solihull Hampton-in-Arden Station - 6 min drive
  • Birmingham Airport (BHX) - 7 min drive

Restaurants

  • ‪Caffè Nero - ‬4 min drive
  • ‪Subway - ‬7 min walk
  • ‪Food & Bar Hall 3 NEC - ‬13 min walk
  • ‪PizzaExpress - ‬10 min walk
  • ‪Gild Lobby Bar & Lounge - ‬1 min walk

About this property

Hilton Birmingham Metropole

Upscale family-friendly hotel near National Exhibition Centre
Located close to Resorts World Birmingham and The Bear Grylls Adventure, Hilton Birmingham Metropole provides a free daily manager's reception, concerts and live shows, and a coffee shop/cafe. For some rest and relaxation, visit the sauna or the steam room. Be sure to enjoy breakfast, lunch, and dinner at the two on-site restaurants. In addition to dry cleaning/laundry services and 2 bars, guests can connect to free in-room WiFi, with speed of 50+ Mbps.
You'll also find perks like:
  • An indoor pool and a children's pool
  • Buffet breakfast (surcharge), self parking (surcharge), and express check-out
  • Express check-in, outdoor furniture, and ATM/banking services
  • A 24-hour front desk, 31 meeting rooms, and luggage storage
  • Guest reviews speak highly of the breakfast, helpful staff, and location
Room features
All 795 individually decorated rooms feature perks such as 24-hour room service, as well as amenities like free WiFi and safes. Guest reviews highly rate the clean rooms at the property.
Extra conveniences in all rooms include:
  • Highchairs and free extra beds
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with showers and free toiletries
  • 55-inch flat-screen TVs with cable channels
  • Heating, daily housekeeping, and desks

Languages

Chinese (Mandarin), English, French, German, Hindi, Italian, Japanese, Polish, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 15.00 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: GBP 18.00 per person
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • Free daily reception
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • Children's pool
  • Concerts/live shows
  • Indoor pool
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • Children's pool
  • Free rollaway/extra beds
  • Highchair
  • Indoor pool
  • Laundry facilities

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Conference space (59998 square feet)
  • Meeting rooms - 31

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bed sheets
  • Free rollaway beds
  • Heating (climate-controlled)
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 55-inch flat-screen TV
  • Cable channels

Food and drink

  • Electric kettle
  • Free tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Individually decorated
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 30 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
2 total (up to 75 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 13 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 18.00 per person
  • Self parking fee: GBP 15.00 per night
  • Pet fee: GBP 30 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Birmingham Hilton
Birmingham Metropole
Birmingham Metropole Hilton
Hilton Birmingham Metropole
Hilton Metropole Birmingham
Hilton Metropole Hotel Birmingham
Metropole Birmingham
Metropole Birmingham Hilton
Metropole Hilton
Metropole Hilton Birmingham
Hilton Birmingham Metropole Hotel Birmingham
Hilton Birmingham Metropole Hotel
Hilton Metropole
Hilton Birmingham Metropole Hotel
Hilton Birmingham Metropole Birmingham
Hilton Birmingham Metropole Hotel Birmingham

Frequently asked questions

Does Hilton Birmingham Metropole have a pool?

Yes, this property has an indoor pool and a children's pool. Pool access is from 6:00 AM–10:00 PM.

Is Hilton Birmingham Metropole pet-friendly?

Yes, this hotel allows pets (limit 2 total) with a maximum weight of up to 75 lbs per pet. There's a fee of GBP 30 per pet, per stay. Service animals are exempt from fees.

How much is parking at Hilton Birmingham Metropole?

Self parking is available for GBP 15.00 per night.

What time is check-in at Hilton Birmingham Metropole?

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM. Late check-in is available during limited hours.

What time is check-out at Hilton Birmingham Metropole?

Check-out is at noon.

Where is Hilton Birmingham Metropole located?

This family-friendly Birmingham hotel is located near the airport, within a 10-minute walk of National Exhibition Centre, The Bear Grylls Adventure, and Resorts World Birmingham. Bullring & Grand Central and Utilita Arena Birmingham are also within 16 mi (25 km). Air Rail Link Tram Stop is 21 minutes by foot and Birmingham International Station is 21 minutes.

Hilton Birmingham Metropole Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 280 out of 655 reviews" "
Rating 8 - Good. 160 out of 655 reviews" "
Rating 6 - Okay. 93 out of 655 reviews" "
Rating 4 - Poor. 79 out of 655 reviews" "
Rating 2 - Terrible. 43 out of 655 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

kamille

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities
Hard bed. The worst sleep of my life
Stayed 3 nights in Nov 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute legends, I left my wedding ring in the bathroom and they posted back to me. Amazing service and very friendly staff.
Stayed 1 night in Nov 2024

6/10 Okay

Ruth

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Ok stay not worth the money though
Stayed 1 night in Oct 2024

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and staff were lovely We had an adjoining room and could here everything next door maybe her singing was good in her head but overall was a lovely stay The drink were very expensive as a paying guest maybe should be a discount
Stayed 1 night in Nov 2024

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

wesley

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Hotel itself and the room were excellent (perfect for BP Pulse) However they are vastly understaffed especially at the bar. After waiting 30 minutes we still couldn’t get served! We were told to try room service, but after 45 minutes of continuous ringing we gave up!! Couldn’t even use the one vending machine as it was cash only! So overall, pretty poor!!
Stayed 1 night in Nov 2024

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and staff that go out of their way for you. Breakfast wonderful, large selection. Very convenient for the NEC.
Stayed 1 night in Nov 2024

10/10 Excellent

Lester

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Very convenient for the NEC visited the classic car show over the weekend, short walk from the Hotel to the NEC. Buffet breakfast excellent wide variety of options. We will be using this Hotel again next year.
Stayed 2 nights in Nov 2024

2/10 Terrible

T E, Reading

Disliked: Staff & service, amenities, property conditions & facilities
So much was awful about this hotel - more like a 2 star than 4 star Booked an executive but informed that it was next to lift shaft. That should be classed as a standard not executive room. Got downgraded to accessible room (I use a scooter for distance) room was far from being accessible- doorway too narrow & door would need to be automatic. Bathroom was accessible. On the subject of accessible doorways - the main entrance is anything but accessible being in a tight S curve design - impossible to navigate even with the best scooter in terms of handling. Even if you go in through the banquet suite, you still have to navigate heavy internal doors. Why have a shift change of reception staff at prime check in time. Check in was horrendously slow, staff could not give a damn. Where is the information on room service dinner. I used the QR code on the mirror but nowhere did it give details on what can be ordered for room service. Why wasn’t this information given at check in when I gave my credit card for the sole purpose of having room service. If the hotel wasn’t on site of the NEC, I believe it would close due to poor service and obviously poor management that does not expect better standards from their staff. Why on a Sunday morning did I have house keeping opening or attempting to open the door 3 times from 9.45 to 11.30 - check out was 12 noon!!! And on leaving the hotel not one member of housekeeping even acknowledged me. On leaving the hotel the pavement was blocked.
Stayed 2 nights in Nov 2024

2/10 Terrible

Sharon

Business traveler, Traveled with family
Disliked: Staff & service, property conditions & facilities
No warning (after long drive to hotel) that at check in longest line I have ever experienced (as a professional staying at hotels weekly here & abroad). Not advised of facilities i.e. breakfast times etc at check in. Lobby/check in area very poor - decorations falling down. Unable to obtain requested tea bags.
Stayed 1 night in Nov 2024

4/10 Poor

Laurie

Traveled with group
Disliked: Property conditions & facilities
Requested manager response for a broken bed, not dealt with and no contact as yet. Over £200 for a night spent on sofa cushions, 40 min for housekeepers to respond to the bed issue at 01:00; exhausted. Not what you expect and not impressed. Booked for 3 adults, 2 mugs, 2 towels, no sofa bed…. Avoid
Stayed 1 night in Oct 2024

10/10 Excellent

Nikki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel really looked after the kids, nice little touches such as dressing gowns and balloons for them!
Stayed 2 nights in Oct 2024

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient for airport hotel, room facilities are limited with a fairly small bath/shower even in the larger rooms.
Stayed 1 night in Sep 2024

6/10 Okay

Nigel

Liked: Cleanliness, staff & service
Breakfast buffet was below par: bacon was dry and tasteless, the sausages not much better. First time I've ever left anything on my plate at a breakfast buffet. Hotel otherwise good.
Stayed 1 night in Sep 2024

10/10 Excellent

debra, Northants

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel, had a really nice stay, could do with a fridge in room,
Stayed 1 night in Sep 2024

6/10 Okay

Ryan

Business traveler
Most of it was fine but the dining was awful. The restaurant was closed for a private function (unknown/unmentioned at time of booking) so I had room service. I tried to ring down for it but there was no menu and the phone didn't work. There was a QR code stuck on the mirror instead. I paid £48 for a salad, a chicken curry dish and sparkling water. There as a £6 tray charge. However the food arrived in paper boxes, in a carrier bag. No tray, no plate, no service really. The delivery man was brusque. It would be much more in keeping with the hotel to have a proper room service menu, on real paper not a QR code. Please present the food on real crockery.
Stayed 1 night in Sep 2024

2/10 Terrible

Maxine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Anne

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Managed to check in before it got too busy fortunately. An hour later it was ridiculously crazy, no room to move in the reception area.
Stayed 1 night in Sep 2024

10/10 Excellent

Christian

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very comfortable, spacious room. An elegant interior with a fantastic swimming pool. The breakfast options were the best I've ever seen
Stayed 2 nights in Sep 2024

4/10 Poor

Alan

Traveled with family
Disliked: Staff & service, property conditions & facilities
Worst Hilton Ever!! Parking is expensive.. even Premier in include FREE parking as your a paying guest. NOT Hilton….£29 extra on top of an already expensive room. The room had paper this walls, was up all nite due to loud people from a conference. Not consideration for people sleeping at 2am! This was by far the worst place at the NEC to stay. Would not recommend at all. The only thing about the stay that was good was the breakfast. Everything else was a let down/rip off. Will not stay here again and probably won’t consider any other Hilton.
Stayed 1 night in Aug 2024

6/10 Okay

Stuart

Traveled with partner
Liked: Property conditions & facilities
Breakfast was very poor
Stayed 1 night in Aug 2024

2/10 Terrible

AMBIK

Stayed 1 night in Aug 2024

6/10 Okay

Shamila

Traveled with family and small children
Disliked: Cleanliness
There was no warmth to the hotel. The front of house staff just seemed very transactional. The room itself was fine but it could have done with a thorough clean. There was a dust web above our bed on the ceiling for the two nights we stayed showing that the cleanliness wasn’t really up to scratch. The pool was okay but the changing rooms were horrid. Would class it more as a 3 star.
Stayed 2 nights in Aug 2024

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Shereen

Stayed 2 nights in Aug 2024