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"lovely place if your older and can’t walk or have restrictions i would become ask how to get a black wrist band so you would have a shuttle at all times "

"Great area, great pools, warm water"

"It's a nice hotel, the food at the restaurants was delicious!! Great service from everyone we came in contact. "

"Nos recibieron con mucha amabilidad, todos muy amables desde la entrada, nos ayudaron con las maletas y disfrutamos mucho la estancia "

"We were pleasantly surprised to be welcomed with upgraded perks such as complimentary spa offers and discounts, a private pool and beach access and access to the adjoining resort facilities. We were pleased with the food at the a la carte options. However, accessing them was a logistical nightmare. The online access was down. This required guests to line up daily at 7:30 am to TRY to get a booking for that day. On our second last day, I was first in a line of 25, and was still unable to access any a la carte restaurant for that day. No one was able to book. There is no advance booking- I don’t understand the issue. It must be improved. One other concern was the use of artificial sweeteners in the bar mixes. We all ended up choosing non-choice drinks due to this practice- not only is it an unpleasant aftertaste, it causes migraines in one of our party. We switched to clear drinks like gin and tonic instead of delicious fancy drinks which was disappointing. The juice bar was a real treat, and we utilized it daily. We found the choices for vegetarians and healthy eaters were plenty. The crepe stand was a lovely choice, and the availability of cappuccino at most locations was a bonus. We enjoyed the evening activities and the entertainment and animation staff were wonderful and sometimes hilarious! The dancers in the Latin show were truly world class. Overall, with those small bits of feedback, it was an exceptional vacation and we will certainly try to return. "

"resort is clean staff was AMAZING"

"Love the resort especially sian kaan couldn’t really ask anymore of the resort other then maybe better cart service between the other resorts "

"This was our 2nd time at Unico and we can't wait to return again . The food is more upscale compared to other resorts. Service is above average . Daisy and Diana went out of their way to accommodate us for anything we needed . We knew alot of the people from last year so it must be a good place to work . BtW the hour drive from the airport is worth it."

"It was great to enjoy the benefits ( pool, restaurants) of the two properties at the Hard Rock Hotel with the ease of the quick free shuttle service. The property is beautiful. "