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Grand Palladium Colonial Resort & Spa All Inclusive

4.0 star property
Immerse yourself in relaxation by the turquoise ocean or get your adrenaline pumping with boat tours and basketball courts.

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Photo gallery for Grand Palladium Colonial Resort & Spa All Inclusive

6 outdoor pools, pool umbrellas, sun loungers
Beach bar
Bar (on property)
Couples treatment rooms, sauna, hot tub, steam room, Turkish bath
Private beach, white sand, sun loungers, beach umbrellas

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Hot Tub

Room options

Available filters for rooms
Showing 24 of 24 rooms

View all photos for Deluxe Single use Garden View

View from room

Deluxe Single use Garden View

Highlights

Furnished balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Down duvet
Ceiling fan
Blackout drapes/curtains
Bathrobes
  • 37 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Connecting Suite

Down comforters, minibar, in-room safe, desk

Connecting Suite

Highlights

Furnished balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
2 bedrooms
Down duvet
  • 84 sq m
  • Sleeps 8
  • 1 King Bed, 2 Double Sofa Beds and 2 Double Beds

View all photos for Junior Suite Poolside

Down comforters, minibar, in-room safe, desk

Junior Suite Poolside

Highlights

Furnished balcony
Private spa tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Sofa bed
Separate bedroom
Ceiling fan
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Garden View

32-inch flat-screen TV with cable channels, TV, iPod dock

Junior Suite Garden View

Highlights

Furnished balcony
Private spa tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Down duvet
Sofa bed - single
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Romance Villa Suite Poolside

Romance Villa Suite Poolside | Down comforters, minibar, in-room safe, desk

Romance Villa Suite Poolside

Highlights

Furnished balcony
Private spa tub
Air conditioning
Flat-screen TV
Down duvet
Blackout drapes/curtains
Ceiling fan
Bidet
  • 58.4 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Triple Garden View

Down comforters, minibar, in-room safe, desk

Deluxe Triple Garden View

Highlights

Furnished balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Down duvet
Ceiling fan
Blackout drapes/curtains
Bathrobes
  • 37 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Garden View

Down comforters, minibar, in-room safe, desk

Deluxe Garden View

Highlights

Furnished balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Down duvet
Ceiling fan
Blackout drapes/curtains
Bathrobes
  • 37 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite Junior

Down comforters, minibar, in-room safe, desk

Suite Junior

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Suite Junior With Pool View

Down comforters, minibar, in-room safe, desk

Suite Junior With Pool View

  • Sleeps 2
  • 1 King Bed(s)

View all photos for Suite Junior

Down comforters, minibar, in-room safe, desk

Suite Junior

  • Sleeps 2
  • 1 Full Bed(s)

View all photos for Suite Junior

Down comforters, minibar, in-room safe, desk

Suite Junior

  • Sleeps 3
  • 1 Full Bed(s) and 1 Twin Bed(s)

View all photos for Room Deluxe

Down comforters, minibar, in-room safe, desk

Room Deluxe

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Suite Junior

Down comforters, minibar, in-room safe, desk

Suite Junior

  • Sleeps 3
  • 1 Full Bed(s) and 1 Twin Bed(s)

View all photos for Suite Junior

Down comforters, minibar, in-room safe, desk

Suite Junior

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Suite Junior

Down comforters, minibar, in-room safe, desk

Suite Junior

  • Sleeps 4
  • 2 King Bed(s)

View all photos for Suite Junior

Down comforters, minibar, in-room safe, desk

Suite Junior

  • Sleeps 1
  • 1 Twin Bed(s)

View all photos for Room Deluxe

Down comforters, minibar, in-room safe, desk

Room Deluxe

  • Sleeps 3
  • 1 Full Bed(s) and 1 Twin Bed(s)

View all photos for Suite Junior

Down comforters, minibar, in-room safe, desk

Suite Junior

  • Sleeps 3
  • 2 King Bed(s)

View all photos for Room Deluxe

Down comforters, minibar, in-room safe, desk

Room Deluxe

  • Sleeps 3
  • 1 Full Bed(s) and 1 Twin Bed(s)

View all photos for Suite Junior

Down comforters, minibar, in-room safe, desk

Suite Junior

  • Sleeps 4
  • 2 King Bed(s)

View all photos for Room Deluxe

Down comforters, minibar, in-room safe, desk

Room Deluxe

  • Sleeps 1
  • 1 Twin Bed(s)

View all photos for Suite Luxury

Down comforters, minibar, in-room safe, desk

Suite Luxury

  • Sleeps 1
  • 1 Twin Bed(s)

View all photos for Suite Luxury

Down comforters, minibar, in-room safe, desk

Suite Luxury

  • Sleeps 2
  • 1 Full Bed(s)

View all photos for Suite Junior With Pool View

Down comforters, minibar, in-room safe, desk

Suite Junior With Pool View

  • Sleeps 3
  • 2 King Bed(s)

Similar properties

Aerial view

Grand Palladium Kantenah Resort & Spa All Inclusive

  • On private beach
  • Pool
  • Hot Tub
  • Breakfast included
8.0 out of 10, Very Good, (1003)
Grand Palladium Kantenah Resort & Spa All Inclusive

About the neighborhood

Map
Carretera Chetumal-Puerto Juarez, KM 256-100, Kantenah, QROO, 77710

What's nearby

  • Cenote Azul - 7 min drive
  • Akumal Beach - 10 min drive
  • Yal-ku Lagoon - 14 min drive
  • Half Moon Bay - 16 min drive
  • Xel-Há Park - 17 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 67 min drive

Restaurants

  • ‪Xtra Time Sports Bar - ‬1 min walk
  • ‪Guacamayas Bar - ‬5 min drive
  • ‪Mezcal Lobby Bar - ‬8 min drive
  • ‪Beach Bbq - ‬5 min drive
  • ‪Lobby Bar White Sand - ‬6 min walk

About this property

Grand Palladium Colonial Resort & Spa All Inclusive

Upscale all-inclusive property near Puerto Aventuras Marina
Located close to Akumal Beach, Grand Palladium Colonial Resort & Spa All Inclusive provides a free breakfast buffet, 2 swim-up bars, and a beach bar. With a private beach, beach massages, and sun loungers, this property is the perfect place to soak up some sun. Indulge in aromatherapy, a body scrub, and a deep-tissue massage at the onsite spa. The on-site theme restaurant, La Adelita, features Mexican cuisine. The gym offers yoga classes and Pilates classes; other things to do include kayaking, basketball, and racquetball/squash. Stay connected with free in-room WiFi, and guests can find other amenities such as a poolside bar and a terrace.
Other perks include:
  • 6 outdoor pools and a children's pool, with a waterslide, 2 swim-up bars, and sun loungers
  • Free self parking
  • Tennis courts, babysitting (surcharge), and games
  • A front-desk safe, wedding services, and free newspapers
  • Guest reviews speak highly of the helpful staff
Room features
All 425 rooms boast comforts such as furnished balconies and laptop-friendly workspaces, in addition to perks like air conditioning and bathrobes.
More conveniences in all rooms include:
  • Free toiletries and hair dryers
  • 32-inch flat-screen TVs with premium channels
  • Wardrobes/closets, coffee/tea makers, and ceiling fans

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 2 swim-up bars, 1 beach bar, 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • La Adelita
  • El Dorado
  • Sumptuori
  • Portofino
  • La Lola

Things to do

  • 6 outdoor pools
  • 5 hot tubs
  • Fitness classes
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Evening entertainment
  • Fitness center
  • Full-service spa
  • Kayaking
  • Lifeguards on site
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Steam room
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club
  • Children's games
  • Children's pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Lifeguards on site
  • Pool sun loungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Handrails in stairways
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas (fines apply)
  • Games

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Cable channels
  • iPod dock
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Furnished balcony

More

  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Service fee: USD 10
  • Facilities fee: USD 35 per person, per day and includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a security system

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Colonial Grand Palladium
Colonial Palladium
Grand Colonial Palladium
Grand Palladium Colonial Resort All Inclusive
Grand Palladium Colonial All Inclusive Kantenah
Grand Palladium Colonial Resort
Grand Palladium Colonial All Inclusive
Grand Palladium Colonial Resort All Inclusive Kantenah
Palladium Colonial Resort
Palladium Grand Colonial
Grand Palladium Colonial Resort Spa All Inclusive
Pallaum Colonial Inclusive Ka
Grand Palladium Colonial Resort & Spa All Inclusive Kantenah

Frequently asked questions

Does Grand Palladium Colonial Resort & Spa All Inclusive have a pool?

Yes, this property has 6 outdoor pools and a children's pool.

Is Grand Palladium Colonial Resort & Spa All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Grand Palladium Colonial Resort & Spa All Inclusive?

Self parking is free at this property.

What time is check-in at Grand Palladium Colonial Resort & Spa All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Grand Palladium Colonial Resort & Spa All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Grand Palladium Colonial Resort & Spa All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include windsurfing, snorkeling, kayaking, and more.

Where is Grand Palladium Colonial Resort & Spa All Inclusive located?

This Kantenah property is on the beach, 6.6 mi (10.6 km) from Puerto Aventuras Marina, and within 16 mi (25 km) of Akumal Beach and Xel-Há Park.

Grand Palladium Colonial Resort & Spa All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 431 out of 1002 reviews
Rating 8 - Good. 323 out of 1002 reviews
Rating 6 - Okay. 124 out of 1002 reviews
Rating 4 - Poor. 61 out of 1002 reviews
Rating 2 - Terrible. 63 out of 1002 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Vibhu

Traveled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
Won’t be going back to this property again. Never experienced line-ups for restaurants at an all-inclusive. We had to wait pretty much 30/40 mins to get inside the main restaurant for every meal. Making a reservation for their specialty restaurants is like a mission. And good luck getting water in your room. It takes a minimum of an hour to get anything in the room.
Stayed 5 nights in Dec 2024

4/10 Poor

Renetta

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Screen door broken , tv broken , mold in bathroom , no blankets asked for one first night shows up at 2 in the morning . Hard to book alacartes . Service was slow. Lots of areas off limits unless you are an exclusive member .
Stayed 7 nights in Jan 2025

6/10 Okay

Shekima

Liked: Cleanliness, staff & service, amenities
The property was good but the rooms are old and they have a smell
Stayed 1 night in Jan 2025

8/10 Good

Sherin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property but the food was not great at the restaurants we were pushed to make reservations with. The buffet was the same food as the restaurant food just on a different scale. Also we had a hard time getting a hold of guest services for towels, the room was cleaned towels were taken but never replenished. Took 2 days for that to resolve.
Stayed 4 nights in Dec 2024

10/10 Excellent

kishan adel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resrot. Great staff. Rooms need an uplift other than that great stay
Stayed 10 nights in Dec 2024

8/10 Good

CRYSTALYNE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall had a good vacation here. The food was good, the drinks were good, the property is beautiful. You can snorkel right from the beach and see beautiful colorful fish and stingrays, but the entry to the water is rocky so be ready for that. Booking the ala carte restaurants required either being in line at the concierge desk at 7 am or getting on the app then if you could get it to work, so that did impact sleeping in. One complaint we had was when we checked in they did not have the connecting rooms we booked, and they wouldn't have them for two days. They gave us tickets to the show dinner as a concession so they did something for it, but this added a good bit of inconvenience for our first couple days, with my husband and I having to be in separate rooms so our kids weren't alone in a room, and we couldn't unpack until 3 days into our week. That said, we did enjoy our stay, and the staff was friendly.
Stayed 7 nights in Dec 2024

8/10 Good

bernard L

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, family experience some broken stuff. Some requests was not deliver when ask.
Stayed 6 nights in Dec 2024

10/10 Excellent

Zenit

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time. The beach is rocky so bring swim shoes or go towards the left for swimmable beach. Book reservations for the restaurants because there's not much options at the buffet. Also got a free upgrade and the room was amazing.
Stayed 7 nights in Dec 2024

6/10 Okay

Riquet

Stayed 2 nights in Nov 2024

4/10 Poor

ALEKSANDR

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
It all started with room not being ready to check in till almost 4 pm instead of 3:00pm. Had to move from the first room on the second day due mold being all over the place. Also, Safebox battery died and after calling help desk I was told to wait 10 minutes for someone to come and fix the issue. After 20 minutes of waiting and no one showing up, I called again and was told the same to wait for another 10 minutes. Waited for 30 minutes, still no one showed up. Went to the front desk and explained the situation, was told that their supervisor was going to come right away. Unfortunately, it was a lie again! No one showed up and I simply wasted over 3 hours of my vacation time waiting with no one ever coming. It was my 2nd time at this resort and unlike first stay, this time, I left feeling very disappointed due to extremely unfriendly unreliable customer service.
Stayed 7 nights in Nov 2024

2/10 Terrible

Rebecca Marie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

6/10 Okay

carly

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This resort is sad. The property is tired and poorly operated. Because of the size of the properties, we were unable to make reservations at the restaurants as they required 2 days in advance notice. I saw this as a missed opportunity to notify guests of the requirment ahead of arrival. We were left with the buffet and poolside restaurants which both had inedible food and almost unsanitary. Pool drink service was really slow, i learned quickly not to order anything that was frozen (pina colada, etc). By the time the pool server brought it 20 minutes later it was almost melted. I suggest you get in line at the bar before ordering with the server. Staff is nice, service was fine and I did appreciate the housekeeper replenishing the bottled water daily. Best part of my stay was when I checked out.
Stayed 3 nights in Nov 2024

8/10 Good

Jay Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Service is good. nightly entertainment is great . Multiple dining options. The resort is walkable through the jungle . The staff is very friendly
Stayed 7 nights in Nov 2024

8/10 Good

Jeremy

Stayed 4 nights in Oct 2024

6/10 Okay

Peggy Joan, Lunenburg

Traveled with group, Traveled with family
Liked: Amenities
Great pools and bar service. Beach was rocky. I preferred the pool. The buffet restaurant's food was very average. Cruise food is so much better. The restaurants that required reservations had excellent food, but it was difficult to get a reservation unless you booked early in the morning. The Chic show and dinner was excellent.
Stayed 6 nights in Oct 2024

10/10 Excellent

Cristina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a fabulous time at this resort. Great beach great amenities. Was more family and children than I anticipated
Stayed 4 nights in Aug 2024

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place
Stayed 3 nights in Aug 2024

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked everything about the hotel—the facilities, the restaurants—but I absolutely loved the beach; it’s simply divine. The staff were generally great, though I did have a small issue with the lobby supervisor and one of the people who answered the phone, as I was initially given the wrong room. However, everything was resolved by employees who truly understand what customer service is all about. One area that could use improvement is the attention to food quality at the sports bar. Also, the rooms in the Colonial section could benefit from some renovation, including the furniture, beds, etc. But the pool, beach, and restaurants were fabulous."
Stayed 4 nights in Aug 2024

10/10 Excellent

Rosa Ines Pullay

Liked: Cleanliness, staff & service, property conditions & facilities
Volveria a ir tiene mucha variedad
Stayed 4 nights in Aug 2024

10/10 Excellent

Juan Donato Solorzano

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and clean
Stayed 4 nights in Aug 2024

2/10 Terrible

Sonia

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
They offer pool side rooms which is a lie we were about a 4-5 minute walk to the pool. And when asked the people there were not apologetic at all just this is what you get attitude. Hard to get towels. Food was terrible and booking at restaurants was painful. The pool you could see that it had not be scrubbed as you could see the scum line.
Stayed 5 nights in Aug 2024

8/10 Good

Jacob

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
Rooms could have been cleaner and better maintained, but the resort was great and had a very safe, peaceful and fun atmosphere
Stayed 8 nights in Aug 2024

8/10 Good

Bigyan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Jun 2024

6/10 Okay

Kimberly

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2024