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"Myself and my wife had a lovely time exploring york . The hotel was very comfortable. The staff were helpful. The only issue we had was trying to get the temperature right in the room ."

"Good value"

"Overall ok but my toilet was broken and wouldn't flush, was promised it would be fixed when i was out the next day and it wasn't, i then had to pack up and move rooms after a tiring day."

"Cancelled our break with only 2 weeks notice! Very difficult to rebook with such short notice around the Christmas period! "

"Friendly staff and clean room "

"Very clean, the spa was very nice touch..food was delicious. Staff so nice and very polite and helpful."

"Good location"

"Great location. The room was lovely, very spacious, decorated well. Comfortable bed. We stayed in a suite which is across the road from the main hotel. Lovely reception area. Unfortunately our room wasn’t very clean. Dust on skirting boards and around corners of room. Grime on the shower. Smeary glass. Other than that we would stay again!!"