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"My elderly mother and I have just returned from our third stay in five years at the Shangri-La Dubai, and once again, it was a flawless experience from start to finish. We had access to the Horizon Club, which continues to exceed expectations. From the moment we arrived, we were warmly welcomed by staff who remembered us from our previous visit in 2024—a truly personal touch that meant a lot. The Premier Room was spacious, beautifully maintained. The bathroom featured a large shower and a relaxing jacuzzi bath. The Horizon Club Lounge offers a relaxing environment for breakfast, afternoon tea, and evening happy hour, all with impeccable service and a great atmosphere. We dined at the hotel on four evenings, enjoying exquisite meals at Shang Palace and Dunes Café. While both were excellent, Dunes Café truly stood out. As a fish lover, the Fish Night was a highlight—an incredible selection and attentive chefs who explained every dish. The freshness and variety were outstanding. Special thanks to the amazing Horizon Club team: Keith, Kopila, Nikhil, Zineb, Janeth, and Saw—your hospitality made our stay so memorable. We also appreciated the warm service from Waqas and Francis in the lobby and Nishal from housekeeping. We highly recommend the Shangri-La Dubai to anyone looking for comfort and outstanding service. It continues to be our home away from home, and we look forward to returning soon. "

"Exceptional service"

"Amazing. Great for family vacations! "

"Great for Business purposes "

"A beautiful hotel with great access to the metro, which means, all of dubai. Great food options if you stay in house too."

"It was unforgotable memories. fantastic mood. all restaurant was awesome. very sweet staff. stongly recommend it. "

"Amazing property. Staff were friendly and accommodating to all our needs. Service desk was helpful with organising activities around the hotel and outside the hotel. Restaurants were fantastic and the wait staff were phenomenal. Would highly recommend if your budget allows it."

"Great everything overall especially the hospitality "

"The property looked gorgeous and has many amenities. The staff was professional, welcoming, and helpful in every way. I have stayed in another One and Only property many years ago and the experience was phenomenal. Therefore, once I was aware that there was another property in Dubai, I booked it. The property and service was impeccable and was a great experience! "