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"- customer service lacking - no luggage trolley - no room allocated, waited up to 15 mins for check in - Room dusty, and bathroom had not been cleaned at all - dried urine on floor and toilet - key card not working - rooms a bit of a maze - townhouse room - could hear the neighbours - parking supposed to be free, but received a parking ticket which now having to challenge"

"Lovely hotel with great facilities "

"Welcoming professional receptionist on check in. Spacious room. Pleasant lobby. Drinking glasses separate from those provided in the bathroom would be nice. Shower cubicle would benefit from having a door. Fewer scaled down benefits for IHG Rewards Club Members (drinks vouchers etc) than previously, means that we now book through a third party on line agent rather than directly."

"We enjoyed our stay and the location wasn't too far from the NEC. We would like to return to this hotel next year."

"Efficient"

"Would recommend and would stay again"

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