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"Excellent staff."

"It was our first time in The New Otani Hotel in Tokyo and was pleased with their excellent service and hospitality and of course cleanliness. We found their concierge helpful in regards to the use of subways, and how to get around the city. They are knowledgeable about interesting places to visit. We were also impressed with the staff politeness. "

"From the moment we stepped foot onto this property, until the moment we departed. 5 star service. Very warm welcome, efficient check in, bellboy escort to our room and a very well done introduction of all room amenities. Beds are extremely comfortable and the linens, and particularly the pillows first class. Fresh pajamas delivered daily, room service and cleaning excellent. Bathroom was fully stocked with very useful amenities, tooth brushes with toothpaste, hair brushes, lotions, shampoos, conditioners, razors with shaving gel. Immediate response to request for additional mineral water. They brought it within 10 minutes of our request. A lovely bakery and separate diner for breakfast. My husband enjoyed blueberry pie. Breakfast all fruit and eggs were very fresh. We would definitely return and highly recommend. "