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"Brilliant hotel, staff were amazing, friendly and helpful. Rooms are beautiful and spotlessly clean. Location perfect for exploring Train Street and the old quarter. Would definitely recommend and will stay here if in Hanoi again."

"Nice hotel in Hue to stay in!"

"Good"

"Staff was very attentive and communicative and always very helpful. Great job Team ! Way to go. "

"We had a wonderful stay! The hotel’s location in the heart of the old town is unbeatable – it’s just a short walk to many major attractions, making it super convenient for exploring. The staff were incredibly friendly and always willing to help, which made our experience even more enjoyable. One highlight was the coffee from the café at the front of the hotel – hands down some of the best we had during our trip to Vietnam! We also tried the massage service, which was professional and very relaxing. While it was pricier compared to other places, the quality and overall experience made it worth it. Accommodation-wise, the family room was large, comfortable, and perfect for our needs. However, the deluxe room felt a bit small in comparison, so keep that in mind when booking. Overall, it was a great stay, and we would definitely recommend this place, especially for its location and service. We also organised our airport pick up through the hotel which was very smooth too, with quick responses to ease our mind while we were in transit."

"The hotel and staff are fantastic. The location is right next to the lake and you have easy access to everything around old town. They also provide plenty of free bottled water and a fantastic breakfast every day. Our stay was comfortable and relaxing. However, I have to give a special thanks to Alex the manager. He went above and beyond to make sure that our trip went smoothly, not just at the hotel but even after we left. Tours in Hanoi, booking transportation to Halong Bay and Nihn Bình, and even having a pocket wifi and SIM card ready for us when we arrived, Alex took care of everything perfectly. He even kept in contact long after we had checked out of Hanoi just to make sure everything was going smoothly. A stay at Lotus Boutique will to ensure that you get the most of of your trip if you take advantage of their services. I highly recommend it and will definitely stay there again when I'm in Hanoi."

"Clean, quant, boutique style hotel with exceptional customer service and hospitality right in the heart of bustling old quarter. Staff was very engaging and helpful when answering questions and request. If ever in Hanoi again I will definitely be back and will be telling everyone about my experience. "

"Beautiful Hotel with great staff. Location was excellent for walking to most places (restaurants, coffee shops at train street, convenience store, lake)"

"Service was 5 stars. Well located in old Hanoi. Good buffet. Nice rooftop. Only downside was a weird smell in the room. "