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"The service and overall attitude of the staff is amazing, can’t say enough. Breakfast was good, lobby bar was good, gym was well equipped, room cleaning was top notch. Location is very good, easy to walk everywhere."

"The staff was very attentive. Went out of their way to make my stay pleasant. I arrived at 6am. They assisted me to get my laundry booked, offered me a complimentary breakfast and I was able to go and do my day's excursion quite comfortably."

"Staff are so welcoming and helpful great location "

"We stayed at this hotel at the beginning and at the end of our trip, two nights each time, both were absolutely fantastic! The rooms are clean. Staff is exceptional and the spa is wonderful! Would highly recommend!"

"Great property. The staff was very accommodating helping us with looking after our bags, and upgrading our room for an extra bed. Good breakfast. Great walkability to anything you’d like. Highly recommend this hotel."

"The location is great and the staff here work extremely hard to ensure any needs you may have are more then met. "

"Cute hotel love the roof and excellent breakfast! Great spa too "

"A very comfortable hotel with great service. The rooms are snug but well appointed with all amenities. If you are looking for a very quiet stay opt for an internal facing rooms as those with balconies have a fantastic view, and give you a great atmosphere of the lake and old town, however can be noisy late into the night and early morning. We dined in the restaurant which was great food and service. Overall we had a great experience at the La Sinfonia del Ray. "

"Vivienne was super helpful with great places to eat and visit and Sophia kindly sorted our booking issue. Hotel is an oasis in the hectic but very charming city of Hanoi."